Operating Officer Chief
Resume:
Paula P. Silva
Kalaheo, Hi. *****
**********@*****.***
EXPERIENCE
Blue Hawaiian Helicopters, Lihue- Kauai Base Manager 05/2005-03/2020
Managed and supervised all operational and customer relations staff. Supervise and coach all Guest Service staff to ensure safety, customer satisfaction and operational procedures are complied with. Ensure facilities are kept in state good repair and cleanliness. Provide outstanding service when dealing with employees, customers and other company departments. Work closely with reservations teams to ensure groups and general reservations are checked for potential issues and enhancement opportunities. Provide counseling, discipline, support and advocacy operation staff, cross train all employees to decrease payroll expense. Conduct safety training on a weekly basis, manage drug programs for Kauai, update and practice annually on Emergency Response Plan.
Grand Hyatt Kauai, Koloa- Asst. Concierge Manager
05/2003-05/2005
Greet, sell and assist guests with all activities on the island. Calling in dinner, transportation and activity reservations. Handle all guest complaints. Work closely and assist Group Sales and Front Office. Work closely with vendors to ensure information is updated. Work schedule to ensure the desk is covered at all times.
South Sea Helicopters, Lihue- General Manager
05/2000-05/2003
Supervised and managed all Guest Service Staff, Ground and Maintenance Staff. Ensure the company was in compliance with FAA and Department of Transportation. Work closely with the owner and Accounting Department for billing.
EDUCATION
Kaimuki High School, Honolulu- Graduate
09/1969- 06/1972
SKILLS
Maintain a high level of
alertness as the job requires
working around running
aircraft.
Ability to assess, evaluate,
and react to safely, mission
and customer consideration.
15 years of professional
Operational Management
17 years of Customer
Relationship Management
AWARDS
Employee of the Month
Letter of acknowledgement
of high quality work.
Manager of the quarter
LANGUAGES
English
Certificate of Completion
Building Trust with Others
Coaching Employees to Manage Conflict
Giving Feedback That Get Results
Stress Management
Reference
David Griffin
Retired- Chief Operating Officer (Blue Hawaiian Helicopters) Phone: 808-***-****
Email: *************@*****.***
William Eric Lincoln
Retired- Director of Operations (Blue Hawaiian Helicopters) Phone: 808-***-****
Email: ***********@******.**.***
Patti Chevalier
Former Owner (Blue Hawaiian Helicopters)
Phone: 808-***-****
Email: *******@*****.***
Lei Valencia-Wlosinski
Retired- Hilo Base Manager (Blue Hawaiian Helicopters) Phone: 808-***-****
Email: ******@*****.***
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