Switchboard Operator Customer Service

Dear Sir / Madam,

Thank you for the opportunity to apply for the vacancy at your company. After reviewing the available positions description, it’s clear that you’re looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations. I am a hard-working professional who has been consistently praised as efficient by my co-workers and management. Over the course of my 10+ year career, I’ve developed a skill set directly relevant to the position you are hiring for, including the following:

• Health & Social Science- Psychological Counseling

• HR Management

• Customer Services

• Risk Management

• Safety Management

• Stock Control

• Security Coordination

• Insurance

• Administration

• Reception skills

• Payroll

I invite you to review my detailed achievements in the attached Curriculum Vitae. After reviewing my CV, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me on 061-***-**** or via email at ****************@*****.*** to arrange for a convenient meeting time. Thank you for taking the time to review my Curriculum Vitae, and I look forward to hearing from you soon. AMISHA ANKIAH

****************@*****.*** 061-***-****-** Coleus Drive Acaciavale

Ladysmith, 3370, South Africa

ADMINISTRATOR / OFFICE SUPPORT / HR

WORK EXPERIENCE

Old Mutual PFA – Practice Secretary

05/2021- Present

•Loading and Processing of claims •Telephone etiquette • Filing • Co-ordinating all admin for two advisors •Client Liaison • Customer Service • Stock Control • Daily data capturing •Booking of car hire vehicles for clients • Processing clients disinvestments • Arranging of appointments and meetings • Processing missed premiums • Arranging various quotations for clients • Updating of policies • Drawing up of clients letters • Handling clients queries •Handling clients policy schedule portfolios • Staff registers • Reinstating policies • Daily and weekly update reports • OMP System • Secure Services system • Arranging quotations for clients on personal and commercial policies

•Assisting with company events •Assisting clients with queries Contact: – Mr Stanley Pillay – 071-***-****

Security & Admin Co-Ordinator – Sumitomo Rubber (PTY) Ltd (Ladysmith) 02/2016 – 08/2020

• Monthly reports • Co-ordinating trips • Co-ordinating administration for Security department •Client Liaison • Customer Service • Stock Control • Daily data capturing •Booking of vehicle hire services • Weekly report on Despatch Dockets & Forklift incidents • Minute taking of meetings • Transporting visitors & employees with the on-site Golf cart • Creating non-stock requisitions on the K2 System • Assisting with controller duties in the control room • Updating Performance Board (SPQP) • Assisting in Security control room • Assisting with CCTV footage • Assisting HR Dept. with timesheets, payroll administration, exit and entrance of employees including inductions and planning Long Service Awards Ceremony for employees• Creating Training / Course Certificates • Hotel bookings for drivers • Taking out photos/videos for Sumitomo events and Retirement Functions (Photographer of Sumitomo Rubber)

• Keeping track of vehicle licenses, mileage, and arranging pool vehicles for service/car wash • Processing and submitting insurance claims for any damage to pool vehicles • Providing clocking sheets to employees and BTA’s as well as gate registers • Overseeing cases, completing the admin & closing cases • Opening incident/alcohol/theft dockets, loading it on Sharepoint • Loading employee parking applications on EOH Time Genius • Parking access to employees on BestTime / BestAccess •Stock Control • Vehicle bookings for staff • SRI Daily PU & DO • Security Roster • Assisting Training Department with Staff Induction Programmes • Arranging and assisting with Factory Tours • Relieving Receptionist or clinic administrator if they are not at work • Overall assistance with Sumitomo Rubber events, other departments & functions • Assisting Bidvest Cleaners with queries, paperwork & ordering of products • Daily updates – Scrap tyre counts, Pool vehicle kilometres, alcohol cases, gate pass registers, despatch dockets, stock transfers, pool sheets • Arranging Daily Transport • Auditing Control room, HR Department, Canteens, ablutions & Clinic • Creating I am a dedicated person with 10 years of working

experience in the fields of administration and various sectors. I have a Diploma Level Certificate NQF6 in Human Resource Management (HR), a BA Degree in

Health & Social Science- Psychological Counselling and I have completed an BA Honors Degree in Psychology.

Female

ID NO: 900**********

Single

South African

English, Afrikaans, IsiZulu

Good Health

Criminal Record: None

Drivers License: Code 8

Willing to relocate: Yes

access cards for all employees • Loading of new contractors on Time Genius • UIF Submissions to HR • Loading of contractors / employees on EOH • Attaining clockings from BestTime •Safety & Risk management of the factory • Ordering of stationery or any stock required

Contact: – Mr J Nau- 036-***-**** / 082-***-****

Branch & Payroll Administrator – The Workforce Group 09/2012 – 02/2016

Achievements/Tasks

• Secretary to the Human Resource Manager • Providing assistance to the HR Filing System • Performing and assisting HR Manager and other clerks with any Ad Hoc Duties required • Capture, check and verify Time sheets on Branch Payzone +- 800 employees per week • Briefing clients and suppliers on specific learning requirements on the learning programme • Printing of payslips, cheques, cash packets & invoices • Compiling Checklists • Ordering of stationery • Scheduling staff to attend training events • Filling in and calculating leave forms for employees • Compiling Cheque Breakdowns • Assisting staff and Management to create training materials • Creating training attendance registers • Creating training manuals with Management • Assisting staff with any training issues and implementing solutions • Keeping records off all training manuals and files • Processing of Bank Rejections, court orders and garnishee orders for employees • PRP Solutions System • Switchboard Operator • Invoice Delivery Notes • Statement Delivery Notes • Fuel Requisition Forms • Processing IOD Timesheets • IOD Report • Ordering PPE from Mymarket • Assisting with recruiting • Attending to clients wage, administrative, payroll or branch queries • Employment Confirmations • Ordering of Branch stationery, invoice and payslip paper • Signing up employees on LDC's • GRV Invoices • Issuing and completing of UI 19 Forms to Employees • Headcount Reports, time and attendance reports • Loading of contracts and Bank Details on Contractor Zone • Handling the stock of groceries for the office • Contract Recruitment and interviewing of potential candidates • Client Liaison • Office Organizing • Client Correspondence • Telephone Reception• Requisitions • Petty Cash • Attendance Register • CSR Report • Sorting out accommodation for Staff or clients Contact: – Mr R Gopal- 031-***-****

Notable Achievements: Voted Best Administrator in KZN – By all Management of the Workforce Group Administrator / Receptionist – Dave’s Panelbeaters 11/2011 – 09/2012

Achievements/Tasks

• Pastel Accounting • Switchboard Operator • Customer Receipts • Quotations • Ordering of car parts, spares and paint • Stock control • Handing out of wages to employees • Removing vat from invoices • Organizing Tows to broken down vehicles / accidents• Assisting Clients with queries •Administration

Contact: – Mr D Sewpersad - 036-***-****

Legal Secretary – A.M. Mortimer & Co.

03/2009 – 05/2010

Achievements/Tasks

• Cash Receipts & Payments • Banking, Opening and closing of files • Ordering of Stationery • Switchboard operator • Making appointments, drawing up of documents • Regulation and control of the filing system • Assisting the Attorney with any Ad Hoc duties

• Secretary to the Attorney • Debtors invoicing

Contact: – Mr S. Buthelezi - 079-***-****

VOLUNTEER WORK

Organisations: SDS - Jan 2011 to 2012

Ladysmith - Hospice - 2010

YHCSS (Young Hindu Cultural Society S ) - Jan 2013 – Dec 2013 EDUCATION QUALIFICATIONS

Ladysmith Secondary

Highest Grade Passed: Matric (Exemption – Bachelors Pass) Year Completed – 2007

Subjects:

English

Afrikaans

Mathematics

Geography

Biology

Business Economics

Achievements – Prefect, RCL Rep, Science Rep, Deputy Library Prefect HIGHER EDUCATION

Institution: University Of South Africa (UNISA)

Year Completed: 2021

Degree : BA Honours in Psychology

Institution: University Of South Africa (UNISA)

Year Completed: 2019

Degree : BA. Psychological Counseling Health & Social Science Institution: University Of South Africa (UNISA)

Year Completed: 2016

Degree : Human Resource Management

Level: NQF Level 6 (Diploma Level)

TRAINING & DEVELOPMENT / CERTIFICATES

BES System software Administrator, EOH Security and Building Technologies

Reception Skills Certificate, The Workforce Group

First Aid Certificates Level 1, Nofesa Training and Development

Fire Fighting Certificates (NQF Level 3), Nofesa Training and Development

Lifeloc FC10 Breath Tester Certificate, PSA Africa CC SKILLS

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Access

Internet

Email

Basic Pastel

ATTRIBUTES & STRENGTHS

Interpersonal skills • Telephone etiquette, Excellent written, oral & verbal communication skills • Adapt to task required • Always looking for ways to improve myself • Logical • Cooperative • Efficient worker • Always going the extra mile to help others • Friendly / compassionate • Approachable / presentable • Disciplined • Communicator (Open communication) • Creative / innovative • Goal driven • Determined • Very good listener • Great team player • Passionate about her work • Problem resolution • Attention to detail • Non Judgmental • Customer orientation • Respectable • Willing to work extra hours

• Reliable • Responsible • Positive Mindset • Committed • Innovator • Relationship builder • Always willing to try new things

• Works well under pressure • Has great appetite to learn, and learn quickly DECLARATION

I hereby declare that the above cited information is true to the best of my knowledge and belief, if given a chance, I can prove myself.

Contact this candidate