Sharon Terese Niedermayer

Office Assistant / Customer Service / Receptionist

Rancho Cucamonga, CA 91739

adsis8@r.postjobfree.com

+1-562-***-****

Distinguished history of dedicated hard work, and giving best class service. Maintaining professionalism in difficult situations, kind and personable with great attention to detail. Committed and motivated with exceptional customer service and office clerical skills. Strong work ethic, professional demeanor and great initiative. Authorized to work in the US for any employer

Work Experience

Senior Guest Service Representative

Yaamava Resort and Casino - Highland, CA

August 2022 to Present

Represent, and respond to guest requests for information regarding the casino, issue player's gaming cards, giveaway prizes, and gift cards.

Answering calls regarding date and time of upcoming events within and out of the casino. Great detail to any discrepancies with player's information existing in the computer system, handling returns and incoming items for lost and found booth. Best overall attention and service for guests to make them feel welcomed. Customer Service Representative

First American Title Company ( Temp. Assignment ) - Santa Ana, CA November 2020 to May 2021

Appointment Scheduling for Notary Signing Services for Mortgage Loan Documents. Cross referencing documents for complete loan packaging. Canceling, and order scheduling of new signing orders, quality assurance of documentation preparation. Making correct time, date, and locations of signing appointments. Intermediate knowledge of the Fass and Win track systems used for internal order data information of clients, customers, and lenders.

Client Design Assoc./ Receptionist

E. Gordon Designs - West Los Angeles, CA

March 2019 to October 2020

Preparing invoice design orders for clients. Assisting clients requests and information with regards to design, procedure, affordability. Booking appointments, processing payments, billing invoices, and data entry of client information. Outsourcing materials and decor as needed. Customer Service Representative Redemption Dept.

Adesa Auto Auction ( Temp. Assignment ) - Mira Loma, CA November 2018 to March 2019

Redemption Dept. Customer Service / Receptionist, provide customers with information needed in order to retrieve their vehicle, identification, and paperwork from banks and financial companies obtained in order to complete transactions.

Numeric / Alpha File Clerk Toyota Division Dept. organization of files based on date of sales. Receptionist / Clerical Office Assistant

G..F. Tax Prep - Riverside, CA

January 2015 to November 2018

Customer appointment scheduling for income tax preparation Alphabetic filing, typing, photo copying, faxing, multi phone line operator Customer information log data entry.

Customer Service, Sales Representative

Install Entertainment - Riverside, CA

March 2011 to December 2015

Representation of Dish / Direct TV. Cable service

Promotion of new sales and returning customers.

Scheduling installations.

Handling customer service issues.

Maintain inventory log of equipment

Client data entry and filing.

Education

High school or equivalent in Computer Science

ITT TECHNICAL COLLEGE - Corona, CA

January 2014 to May 2014

High school or equivalent

Whittier High School - Whittier, CA

High school or equivalent in Business / Retail Sales / Real Estate Prudential Real Estate School - Upland, CA

Skills

• Sales

• Microsoft Word (1 year)

• Microsoft Outlook

• Analysis skills

• Cash handling

• Front desk Concierge (8 years)

• Communication skills

• E-commerce

• Time management

• Data collection

• Data entry

• Multi-line phone system operator (7 years)

• Quality assurance

• Typing

• Organizational skills

• Administrative experience

• Customer service

• Computer skills

• English

• Customer support

• Documentation review

• Writing skills

• Basic math

• Front desk

• Guest Services

• Phone etiquette

Languages

• Spanish - Intermediate

Assessments

Verbal Communication — Proficient

February 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer Focus & Orientation — Proficient

February 2020

Responding to customer situations with sensitivity Full results: Proficient

Data Entry: Accuracy — Proficient

September 2020

Entering data quickly and accurately

Full results: Proficient

Filing & organization — Proficient

May 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient

Typing — Proficient

August 2020

Transcribing text using a standard keyboard

Full results: Proficient

Administrative support professional fit — Proficient August 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Customer service fit — Highly Proficient

August 2020

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Basic computer skills — Proficient

September 2020

Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.

Full results: Proficient

Active listening — Proficient

September 2020

Actively listening and appropriately responding in conversations Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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