Customer Service Representative, Receptionist, Admin. Assistant
Resume:
Sharon Terese Niedermayer
Office Assistant / Customer Service / Receptionist
Rancho Cucamonga, CA 91739
*********@*****.***
Distinguished history of dedicated hard work, and giving best class service. Maintaining professionalism in difficult situations, kind and personable with great attention to detail. Committed and motivated with exceptional customer service and office clerical skills. Strong work ethic, professional demeanor and great initiative. Authorized to work in the US for any employer
Work Experience
Senior Guest Service Representative
Yaamava Resort and Casino - Highland, CA
August 2022 to Present
Represent, and respond to guest requests for information regarding the casino, issue player's gaming cards, giveaway prizes, and gift cards.
Answering calls regarding date and time of upcoming events within and out of the casino. Great detail to any discrepancies with player's information existing in the computer system, handling returns and incoming items for lost and found booth. Best overall attention and service for guests to make them feel welcomed. Customer Service Representative
First American Title Company ( Temp. Assignment ) - Santa Ana, CA November 2020 to May 2021
Appointment Scheduling for Notary Signing Services for Mortgage Loan Documents. Cross referencing documents for complete loan packaging. Canceling, and order scheduling of new signing orders, quality assurance of documentation preparation. Making correct time, date, and locations of signing appointments. Intermediate knowledge of the Fass and Win track systems used for internal order data information of clients, customers, and lenders.
Client Design Assoc./ Receptionist
E. Gordon Designs - West Los Angeles, CA
March 2019 to October 2020
Preparing invoice design orders for clients. Assisting clients requests and information with regards to design, procedure, affordability. Booking appointments, processing payments, billing invoices, and data entry of client information. Outsourcing materials and decor as needed. Customer Service Representative Redemption Dept.
Adesa Auto Auction ( Temp. Assignment ) - Mira Loma, CA November 2018 to March 2019
Redemption Dept. Customer Service / Receptionist, provide customers with information needed in order to retrieve their vehicle, identification, and paperwork from banks and financial companies obtained in order to complete transactions.
Numeric / Alpha File Clerk Toyota Division Dept. organization of files based on date of sales. Receptionist / Clerical Office Assistant
G..F. Tax Prep - Riverside, CA
January 2015 to November 2018
Customer appointment scheduling for income tax preparation Alphabetic filing, typing, photo copying, faxing, multi phone line operator Customer information log data entry.
Customer Service, Sales Representative
Install Entertainment - Riverside, CA
March 2011 to December 2015
Representation of Dish / Direct TV. Cable service
Promotion of new sales and returning customers.
Scheduling installations.
Handling customer service issues.
Maintain inventory log of equipment
Client data entry and filing.
Education
High school or equivalent in Computer Science
ITT TECHNICAL COLLEGE - Corona, CA
January 2014 to May 2014
High school or equivalent
Whittier High School - Whittier, CA
High school or equivalent in Business / Retail Sales / Real Estate Prudential Real Estate School - Upland, CA
Skills
• Sales
• Microsoft Word (1 year)
• Microsoft Outlook
• Analysis skills
• Cash handling
• Front desk Concierge (8 years)
• Communication skills
• E-commerce
• Time management
• Data collection
• Data entry
• Multi-line phone system operator (7 years)
• Quality assurance
• Typing
• Organizational skills
• Administrative experience
• Customer service
• Computer skills
• English
• Customer support
• Documentation review
• Writing skills
• Basic math
• Front desk
• Guest Services
• Phone etiquette
Languages
• Spanish - Intermediate
Assessments
Verbal Communication — Proficient
February 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Data Entry: Accuracy — Proficient
September 2020
Entering data quickly and accurately
Full results: Proficient
Filing & organization — Proficient
May 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Typing — Proficient
August 2020
Transcribing text using a standard keyboard
Full results: Proficient
Administrative support professional fit — Proficient August 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Customer service fit — Highly Proficient
August 2020
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Basic computer skills — Proficient
September 2020
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Proficient
Active listening — Proficient
September 2020
Actively listening and appropriately responding in conversations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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