Computer Operator Service Representative

Location:

The Woods, CA, 95667

Posted:

September 10, 2022

Contact this candidate

Resume:

DEBRAARCHULETA

530-***-**** • **********@*****.*** • Placerville, CA 95667

Summary

I am looking for a position that has growth potential in the technical industry. I know its been over 2 decades so I am hoping to start as an entry level and work my way up.

WORK SUMMARY:

I know most of my work is as a technical consultant I've consulted at many companies and worked on many hardware platforms as a computer operator, system admin, system analyst, software analyst, software engineer, system architect, network analyst I & II help desk, network engineer, network architect. Most of my contracts where threw Dynamic International. I'm a motivated professional offering AS in in Computer Science; which adds value to any organization in need of great collaboration, interpersonal and multitasking abilities, and meeting tight deadlines.

Skilled at collaborating with engineers and researchers to plan and implement forwardthinking experiments to answer questions and develop new materials. Trained in using all types of equipment, including microscopes, spectrometers and monitors.

Skills

•Multitasking

•Service-oriented mindset

•Microsoft Office Specialist

•Multitasking and prioritization

•Professional and polished presentation

•Meticulous and organized

•Organization and efficiency

•Recordkeeping and bookkeeping

•Multi-line telephone skills

•Flexible schedule

•Troubleshooting

•Team building

•Decision-making

•Reliable & trustworthy

•Customer service

•Critical thinking

•People skills

•Business operations understanding

•Office equipment operations

•Document control

•Project coordination

•Microsoft Office Specialist

•PC, Laptops and Android Specialist

•Correspondence management

•Training & development

•Technological expert on many hardware platforms.

Experience 06/2015 - 11/2016

Clean cages fed and watered animals ex, Volunteer Human Society, Placerville, CA

02/2001 - 11/2001

Receptionist, Bishop Ranch Veterinarian Clinic, San Ramon, CA

•Entered data in cornerstone software to keep records

•Pulled and organized requested documentation.

•Received incoming calls and coordinated with staff to help the client on phones or with emails.

•Organized resources and staff necessary to handle requirements and maintain strong service levels.

•Prepared daily shift close reports and balanced cash register to accurately reflect all

transactions.

•Determined needs of clients and provided information or solutions.

•Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues using cornerstone DB and Microsoft Office.

•Applied knowledge of medical terminology and insurance processes to support office administration productivity.

•Kept offices organized and well-stocked to maximize operational efficiency.

•Sorted and distributed business correspondence to correct department or staff member.

•Assisted current and prospective patients with navigating telephone and web-based support systems.

•Processed and prepared memos, correspondence, and other documents, routing to appropriate personnel.

•Prepared and communicated treatment plan instructions for patients to facilitate at-home and

•Scheduled and confirmed appointments.

•Answered and directed incoming calls using multi-line telephone system.

•Delivered administrative support to team members by making copies, sending faxes, organizing documents.

•Processed payments and updated accounts to reflect balance changes.

•Oversaw office inventory by restocking supplies and submitting purchase orders.

•Greeted and directed clients to appropriate personnel and get clients questions answered by answering calls and emails daily.

•Answered phone calls, provided information to callers and connected callers to appropriate personnel

•Handled payment processing and provided customers with receipts and proper bills and change.

•Welcomed clients at front desk and engaged in friendly conversations while conducting check-in process.

•Answered office phone and emails to schedule appointments, answer questions and document information and update clients and office records using Cornerstone DB and Microsoft Office.

•Greeted incoming patients and verified paperwork to manage smooth intake processes.

•Received incoming calls and coordinated with staff to fulfill customer requests.

•Greeted clients and verified reasons for visit and appointment information.

•Answered telephones and greeted clients to assist, answer questions and direct them to the correct personnel.

•Maintained front office cleanliness and organized supplies to increase productivity.

•Conducted transactions, confirming patient information and processing according to standard protocol.

•Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

•Explained policies and procedures to clients if the need arises.

•Worked with office manager to attain operational goals.

03/1992 - 12/2000

High End Technical Consultant, Dynamic International, Cupertino, CA

•Troubleshot and resolved problems with programs and systems.

•Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and implementing coding of software repairs and installation of a new generation software patch.

•Executed and implemented solutions on time and within budget constraints.

•Trained end-users in best practices to minimize errors and protect key data.

•Offered technical helpdesk support to customers on printers, PCs and laptops and mobile devices, Cisco and many other hardware platforms.

•Interacted with client and interdepartmental staff to turn client requirements and transform into turnkey solutions.

•Integrated new technologies to meet area requirements.

•Maintained inventory levels and kept adequate stock in product displays on sales floor.

•Suggested product offerings and technology upgrades to customers to improve overall security.

•Coordinated installation of updated computer programs and systems.

•Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.

•Assisted sales force with information for customer presentations.

•Updated and maintained technical specifications, notifying remaining staff of various project updated changes.

•Expanded systems with new features and structural components.

•Monitored and provided expert knowledge on tests and technologies and performed system-level engineering services to develop software and hardware for systems.

•Installed and configured components for hardware and software from HP, VMware and Cisco.

•Built and cultivated strong network of lucrative clients.

•Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.

•Maximized information sharing by optimizing interface linking to different computer systems.

•Formulated and designed computer systems using data modeling, information engineering and structured analysis.

•Codified system infrastructural details and operating procedures to strengthen controls and maintain performance.

•Administered and promoted optimal utilization of company resources to increase growth and develop various new products.

•Prepared appropriate budgets and coordinated with various staff members.

•Built a 512 user DTE/DCE Network f or our internal testing and software developers. So we could launch the new network to various banking companies.

•Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.

•Evaluated business needs and issues to devise targeted solutions likenewly

06/1998 - 04/1999

Unix System Admin, Chevron Corporate Office, San Ramon, CA

•Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.

•Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.

•Performed data backups and disaster recovery operations.

•Increased system security and performance with proactive changes.

•Analyzed intricate server issues and supported large enterprise and business-critical applications.

•Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

•Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

•Prioritized and organized tasks to efficiently accomplish service goals.

•Juggled multiple projects and tasks to ensure high quality and timely delivery.

•Demonstrated self-reliance by meeting and exceeding workflow needs.

•Exceeded customer satisfaction by finding creative solutions to problems.

02/1997 - 05/1998

Network Analyst, Tandem Computers, Cupertino, CA

•Diagnosed network problems involving combination of hardware, software, power and communications issues.

•Configured and installed routers, switches and wireless controllers.

•Managed and documented network systems and operational procedures.

•Managed switches, routers and firewalls for Fox Ringed network

•Responded to client requests for technical support by phone, email and inter-office chat service.

•Worked with outside vendors and teams to develop voice and data wiring infrastructure.

•Maintained company servers, computers, printers, cables and other equipment.

•Maintained hardware and software for networks and assisted in installation and upgrade of servers.

•Monitored and performed hardware and software upgrades to network servers, operating systems and applications.

•Assessed networks and systems to identify weaknesses and implemented fixes for risk mitigation.

•Evaluated network performance to optimize traffic flow, maintain security and improve processes.

•Identified, reported and resolved network security violations.

•Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.

•Managed application patches, data backup, security changes and network configuration.

•Performed tests on newly installed hardware and software to provide components that interface correctly with various different networks.

•Analyzed network capacity to develop planning models.

•Ran cables from existing patch panels to new patch panels to secure router and switches in proper location.

•Analyzed complex computer systems to assess vulnerability and risk.

•Assessed capabilities and feasibility for proposed systems by studying data logs and researching appropriate solutions.

•Replaced boards, changed servers and loaded and tested software applications.

•Determined feasibility, functionality and potential benefits of proposed systems.

•Acted as primary contact for computer hardware and software problems and network emergencies.

•Assisted various departments in maintaining network security by configuring remote routers and firewalls.

•Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.

•Developed set of company-wide information assurance, security standards and procedures.

•Led process of concept approval and design of RTS system and subsequent internal systems suite.

11/1994 - 01/1995

Software Engineer, Buena Vista Videos

•Created operational database assets for software releases.

•Updated existing RESTful APIs and corresponding documentation.

•Worked with backend personnel to design structure and processes optimized for product parameters.

•Collaborated with agile development team to test, develop and maintain web and desktop-based software applications.

•Introduced automation tools to enhance workflow.

•Integrated scanning component to work with server system.

02/1994 - 08/1994

Network Analyst, Wells Fargo, San Francisco, CA

•Diagnosed network problems involving combination of hardware, software, power and communications issues.

•Configured and installed routers, switches and wireless controllers.

•Managed and documented network systems and operational procedures.

•Responded to client requests for technical support by phone, email and inter-office chat service.

•Worked with outside vendors *AAA Insurance) and teams to develop voice and data wiring infrastructure.

•Installed completely upgraded network system both hardware and software on all AAA Insurance systems through California, Arizona, Oregon and Washington.