Service Representative Customer
Resume:
KEVIN LEE
*********@*****.***
SUMMARY OF QUALIFICATIONS
Tenacious, action-oriented Professional with demonstrated accomplishments and years of experience in high- volume global recruiting, management, and client relations. Maintains the ability to multi-task and meet deadlines and to work independently as well as within a team environment. Able to exceed all expectations of a Talent Acquisition Coordinator, Recruiter, Manager, or any other role presented to me. PROFESSIONAL EXPERIENCE
Performance Staffing Solutions March 2022-Present
Recruiter
Seek out quality candidates and confirm their qualifications.
Place candidates in open roles at companies.
Research job seekers and invite them in to apply for a job.
Screen candidates through phone interviews.
Fill out hiring paperwork.
The Liberty Group MAY 2020-PRESENT
LEASING CONSULTANT
REVIEWED AND VERIFIED PAY STUBS OF VARIOUS POTENTIAL RESIDENTS TO SEE IF THEY QUALIFY FOR RESIDENCY IN THE COMMUNITY.
ASSIST WITH RESIDENT RETENTION WITH RENEWAL PROGRAM AND COMMUNITY EVENTS.
SUPERIOR CUSTOMER SERVICE SKILLS INCLUDING THE ABILITY TO MANAGE DIFFICULT CUSTOMERS/SITUATIONS.
PROFESSIONAL WRITTEN AND WRITTEN COMMUNICATION SKILLS. DOORDASH FEBRUARY 2020-PRESENT
INDEPENDENT CONTRACTOR
UTILIZED SUPERIOR PROBLEM-SOLVING SKILLS TO SOLVE CUSTOMER ISSUES.
MAKE MY OWN SCHEDULE.
RECEIVE NOTIFICATION ONCE SOMEONE HAS PLACED A FOOD ORDER.
ACHIEVE CUSTOMER SATISFACTION BY MAKING THE DELIVERY IN A TIMELY MANNER.
RECEIVE GREAT TIPS AND GREAT REVIEWS DUE TO BEING DEPENDABLE AND ON TIME. TTEC NOVEMBER 2019- JANUARY 2020
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
• Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being.
• Open and maintain customer accounts and information.
• Respond to 100% customer inquiries about Medicaid with compassion and active listening and select the best solution in an efficient manner.
• Resolve customer technical issues with patience and understanding.
• Identify additional needs customers may have and help them to upgrade products or services.
● Utilized knowledge of HIPAA laws to make sure that the important information was distributed to the responsible party.
NCWORKS CAREER CENTER AUGUST 2018-MAY 2019
BUSINESS SOLUTIONS CONSULTANT
Reviewed and verified multiple pay stubs for various clients before distribution.
● Developed 30-40 job opportunities for candidates weekly.
● Utilized superior problem-solving skills to solve client issues.
● Consistently maintained detailed knowledge of the local unemployment rate.
● Established rapport with 20 area businesses; maintained on-going relationships with businesses.
● Worked with businesses to identify new job openings, alternative work activities, and training initiatives.
● Assisted 15-20 employers in recruiting and interviewing process to increase and hiring qualified applicants 15%.
Worked independently and in a team environment to exceed client expectations. Volt Workforce Solutions July 2014-January
2018
Technical Recruiter/Sourcing Specialist
● Managed full-cycle recruiting, which includes coordinating the interview process, extending offers, negotiating and closing candidates for assigned requisitions. (Normally 20 requisitions)
● Sourced for 30+ Engineering, IT, and Manufacturing positions such as Software Engineers, Software Test Engineers, Program
● Managers, Web Developers, Architects (Distributed and Mainframe), Database Architects and Developers,
● Administrators, Network System and Security Engineers, Quality Assurance and Test Engineers, Technical,
● Development Managers, Business Analysts, Machinists, Welder, Forklift Driver, Assembler, Shift Manager, etc.
● Successfully improved placement of candidates by 15% through internet research, internal database, cold calling, referrals, networking, and other strategies.
● Responsible for checking references as well as negotiating terms and rates. Wal-Mart June 2011- July 2014
Department Manager/Merchandise Supervisor
● Responsibilities included managing various operations such as marketing, branding, training and development, client relations, implementing promotional campaigns, coordinating shipments, and enforcing loss prevention measures.
● Analyzed past sales figures and enabled 5 sales-forecasting techniques.
● Recruited and interviewed personnel for electronics positions and assisted in designing training programs accordingly.
● Listened to and resolved customer complaints regarding services, products, or personnel.
● Hired, trained, and evaluated 8% of personnel.
● Directed and supervised 5 employees in sales and inventory control.
● Planned and prepared 5 work schedules, assigned and followed up on employees and their specific duties.
● Weekly inventoried stock and reordered when inventory dropped to a 10% level. Tiger Direct August 2007-November 2008
Inside Sales Representative
● Managed 35% customers' orders, sample requests, needs and expectations through the account management and order fulfillment process.
● Actively managed 30% of daily activities of process improvements by identifying and documenting internal failures, policies and audit specifications.
● Served as liaison between external customers and internal resources including shipping, scheduling, and logistics.
● Consistently performed on a variety of dimensions including, exceeding sales goals by 10% and meeting quality assurance requirements.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Bachelor of Science, Business Management NORTH CAROLINA A&T STATE UNIVERSITY Master of Science, Leadership & Organizational Change/Human Resources PFEIFFER UNIVERSITY
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