Customer Specialist Service
Resume:
Tyshaela Gordon
Customer service Rep
Ten plus years of customer service. DOB 10/19/1994
Tolleson
85353
*********@*****.***
Experience
Fruad specialist
PSCU
*/***0 - 4/2021
Taking inbound and outbound calls of customers who have suspected fruadulant charges on their account. Verifying all friadulant charges on account. Completing fruad reports to send to banks. Providing card services for all Lost or stolen cards.
Fruad specialist
Fiserv
6/2019 - 6/2020
Taking inbound calls from customers who suspect fruad on their account. Worked with multiple banks. Going over transactions with customers identifying all fruadulant charges. Taking calls and blocking cards that are reported lost or stolen and sending out card replacements. CustomerSpecialist
Intuit Turbotax/ Sykes
8/2018 - 8/2019
Taking inbound calls of customers seeking help with their taxes using turbotax Customer specialist
Logisticare
7/2016 - 7/2018
Taking inbound calls from insurance customer scheduling transportation to and from doctors appointments. Finding transportation services for patients to get to and from their appointment. Verifying eligability of patients with doctors.
Retention Specialist
Convergys
6/2016 - 6/2017
Preventing customers from leaving the company by lowering their phone bill or offering ne phones to keep the customer with the company. Inbound call center. Taking at least 80 calls per day. Payroll Specialist
Central Texas College
5/2012 - 3/2014
Tracking hours worked from employees working with the colledge as well as Teachers on Excell spreadsheet. Printing checks and direct deposit forms. Tracking holoday and time off on spreadsheet. Education
High school diploma
Dysart high school
2009 - 2013
Graduated high school and received diploma
Fruad specialist
Received training and graduated from class of learnimg how to catch and handle a fruadster
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