Customer Service Sales Associate

Rima Richani

Sunnyvale, California 408-***-**** https://www.linkedin.com/in/rima-richani-46305619b/

*******@*****.***

LANGUAGES

● Spanish-- Primary language

● Also fluent in English and Arabic

DEGREES

● De Anza College Cupertino, CA

AA Social & Behavioral Sciences with Honors GPA: 3.69

● San Jose State University San Jose, CA

BA Industrial/Organizational Psychology (In Progress) with Honors GPA: 3.88 SKILLS

● Google Applications--Docs, Drive, Powerpoint.

● Highly skilled in management and leadership

● 30+ years of customer service and sales experience

● Excellent interpersonal and communication skills

● Patient, and able to work with all ages/youth mentor

● Excellent at multitasking and risk management

CERTIFICATES

● Honor Society PHI KAPPA PHI

● Soccer Coach

● Referee License

● CPR Certified

● Girl Scout leader and youth camp leader

EXPERIENCE

Welocalize (2018--present)

Linguistic Reviewer

● Analyze, review and score data

● understand and prioritize tasks and issues quickly and efficiently

● Native language skills and cultural awareness of native country

● Good oral and written communication

● Highly organized with attention to detail and a commitment to quality Child Development Center (2017--2018)

Assistant Teacher

● Assist children with their homework

● Plan lessons for the week

● Organize their daily schedule

● Lead recreational/fitness activities

● Create club for the enrichment of children in the program

● Supervise, guide and assist children of different age groups Crown Furniture Outlet (1997--2015)

Sales Manager

● Led sales for both store locations, resulting in positive bottom line for 18 consecutive years

● Managed sales associates and trained new employees

● Exhibited excellent customer service to all customers, in person and over the phone

● Handled shipment of furniture deliveries and receiving of items from vendors

● Completed office tasks including filing and managing accounts

● Took care of ordering and fulfillment of out of stock items Sam’s Furniture (1992--1997)

Sales Manager

● Ran company sales and trained/managed fellow employees

● Fulfilled customer orders and restocked any inventory that was running low Tany’s Furniture (1988--1992)

Sales Assistant Manager

● Ranked #1 in all salesmen, closing an astounding 75% of sales

● Handled each customer with care and respect, working to take care of any problems they may have

● Answered phones, filled out and filed paperwork, and helped manage the books Pizza Palace (1986--1988)

Assistant Manager

● Oversaw business operation and kept company running

● Fulfilled all roles including customer service, answering phones, and making and delivering pizza

Sally’s Beauty Supply (1986)

● Took customers orders, packed, and shipped orders

● Priced and organized the products and floor displays Inta Technologies Corporation (1985)

● Tested product in chemical laboratory for quality control Greek Festival Foods (1984--1986)

Sales Associate

● Ran cash register, opening and closing out every day

● Took customers’ orders and restocked inventory so nothing was ever low American University of Beirut (1981--1982)

Receptionist

● Answered phone calls and relayed messages between students, parents, and staff Galeria 77 (1979)

Sales Manager

● Maintained quality customer service, In charge of decision making and merchandise display

● Increased sales of uniforms meeting monthly quotas. In charge of decision making on floor display

VOLUNTEER WORK

● Milpitas Youth Soccer League (2009--2014)

Soccer Coach: Coached girls’ team from the age of 12-18

● San Jose Youth Soccer League (2003--2008)

Soccer Coach/Tournament Director/Treasurer/Event Coordinator

- Coached four separate competitive girls’ soccer teams for ages 8-18, and maintained good public relations between parents, players and the league

- organized tournaments for teams of all ages from all across the state

- Oversaw coordination of referees for each game

- Served as a Member of the League Board

- Founded and organized a league for youth ages 16-18

- Coordinated the ordering and selection of T-shirts and trophies for the league players

- Helped CYSA North Soccer Organization in different jobs during the season, such as teams in their respective brackets and registering teams before tournaments

● American University Hospital--Caregiver and companion for elderly patients (bathed, changed, fed, watched)

● Sacred Heart Gift Exchange Coordinator and fundraiser coordinator

● Event planner--Soccer tournament, Girl Scouts’ events, Fundraisers..

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