Customer Service Passenger

ISABELLA CALZADA *** South Kikman Rd.

Ph. 407-***-**** Orlando/ Florida- 33811

E-mail: ***********@*****.***

■ OBJETIVE

Experienced and effective with excellent organizational skills in customer service and sales bringing years of industry experience with Problem-Solving Skills.

equipped with a diverse and promising skill set, adding improvements to the company's organizational processes. Ease of communication in different languages (English, Spanish, Portuguese). Passionate about the Customer Service industry and willing to contribute my years of experience and growth to a flourishing corporation.

■ EMPLOYMENT HISTORY

08/2012 - 06/2022 / OPERATIONS - OFFICE MANAGER

Surestay Plus International Drive by Best Western Hotel, Orlando- Florida

Manage, direct and control operations and sales

Train and supervise associates in various departments on how to perform their well-targeted job duties.

Take immediate action on the problems found in the Hotel (operation and service).

Participate and lead the weekly staff meetings and the monthly meeting in all departments.

Approve and organize recruitment, interviews, selection, hiring procedures.

Ensure accurate records of necessary federal, state and local reports/licenses required by applicable laws, the company and the franchise.

Oversee department salary and hourly wage structure.

Apply and supervise safety and emergency procedures (prevention systems)

Solve all service issues through written communications or phone calls to

the complete guest satisfaction.

Recognize associates for demonstrating outstanding service initiative with guests and fellow associates.

10/2008 - 07/2012 / CUSTOMER SERVICE ASSOCIATE- Stock

Dooney & Bourke Store, Orlando- Florida

POLO RALPH LAURENT Store, Orlando Florida

Review customer accounts and transactions while issues are resolved

Follow up with customers in person, by email, by phone to receive orders, calculate charges and process payments.

• Advised clients on member benefits, promotions and sales.

• Totalization of purchases and processing of payments in cash, credit cards, Seasonal Inventory Process

Greet and direct customers.

Provide accurate information (eg, product features, prices, and after-sales services)

Respond to customer questions about specific products/services/Quality

Keep the shelves fully stocked, following the visual standards established by the corporation

11/2005 - 11/2011 / PASSENGER SERVICE /GATE/ARRIVALS

VIRGIN ATLANTIC Airways - Swissport/ServisAir USA (MCO) Orlando Fl.

Passenger assistance during the check-in, Arrivals and Departures process. Printed boarding passes / Baggage labeling.

Passengers Invoices, Provided all the information to customers about their itinerary. Received and escorted VIP passengers to the Lounge (1st Class) as well as passengers with special needs to the boarding gates.

Review, escort and verify documents for the boarding of unaccompanied minors on international trip.

I am willing to travel nationally and internationally. Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Internet Explorer Boarding and ticketing equipment to include POS equipment

EDUCATION HISTORY

High School Diploma – Antonio Jose de Sucre High School - Venezuela

1992 -1995

Human Resources Management

Associate Degree Diploma

FERMIN TORO UNIVERSITY, Venezuela

1996 - 2000

Business Management & Marketing Administration

Bachelor Degree Diploma

FERMIN TORO UNIVERSITY, Venezuela

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