Darlita Cross

*** ***** ******

Louisville, KY **211

502-***-**** 502-***-****

adsiqx@r.postjobfree.com

SKILLS

Team Builder - Supervised

Strong Interpersonal Skills

Microsoft Software Application Proficient

Training Aptitude – Travel Warrior

Reliable – Detail Oriented

Data Entry Clerk Specialist

Customer Service– Oriented

Inventory Control Specialist

Problem Solving

55 wpm 12,000 Kpm

Call Center IT Experienced

OBJECTIVE:

OFFERING: Good morals, principles, work ethic, self-motivated, dependable.

2020 Decennial Census Bureau

My responsibilities of this time sensitive imperative data were to ensure that all privacy of persons, personal and data was secure and protected. In addition, accurately entering, updating and following up on numerous census and other related forms. I was able to accomplish my deadlines. Completion of coding and encoding data into classified data banks. I utilized multiple Census system. I was responsible for quality assurance (QA) on random sampling to maintain accurate analyzing inconsistencies.

I received award letters for completion of putting multiplex forms into multiple data banks. I achieved many award letters for 100% accuracy for data input.

Sales/Admissions/ Customer Service Churchill Downs: 2006 – 2014 - Present

Cashier and program seller, balance cash bank at the end of day. Observe anything-specious activity.

Data Entry Clerk / 150 Machine Adecco Services IRS JP Morgan 01/2013 - 03/2014

Data Entry: confidential tax information into data system. Emphasis on details, maintain accuracy. Implemented company policies, technical procedures and standards for preserving the integrity and security of data.

School Transportation Jefferson County Public School 10-07 /10-12

Safely transport students to and from school in a timely manner. Monitor student for safe behavioral. Consider situation carefully and decide what is likely to happen react to keep rider safe trip. Documented all details of issues concerning the students and bus.

Tier II Customer Care Representative Charter Communication 09-01 - 03-06

Responsible for providing troubleshooting proficiency for intermediate to advanced hi-speed level cable modem, Internet and email connectivity that required high-level of judgment while investigating major problems and creating solutions to solves to solve them. Functioned internal billing system to attach billing issue and update to clients' accounts. Support special projects; creating help worksheets for new hire. Conduct meetings to update new and review guidelines, and sales product coming aboard. Assist with one-on-one live calls to assure quality assurance (QA) processer for customer service metric achievements. Worked with out-of-state affiliated companies to assure all tickets were closed, and follow-up with customer to see that the resolution were achieved to customer satisfactions. Responsible for cable line setup, phone installment with field technicians and assisting them with online application checking that RF connection were operable. My goal was to ensure customer life cycle. I achieved perfect attended for 3 years, awarded $2000.00.

Field Operation Supervisor Census 2000 Regional Charlotte NC 1999 - 2001

As a Field Operational Supervisor: responsibilities for QA random sampling. To assure the data being collected was accurate by analyzing inconsistencies of the collected data and maps. Correcting, updating and reporting to regional management. Supervised and trained personnel of 125 for the numerous phases of Kentucky and the Western Region Census 2000; to carry out the collection of Census confidential data. Administrated procedure related to the employment and training issues. Assisted in meeting the deadlines related to the cost efficiency. Secured and accountable for office sites, inventory material, and government lap top computers. In the1988 to September 1989 I worked as a Transcription in Jeffersonville IN. Responsible for production, and quality control reporting systems. Accomplished deadlines and coded-encoded data into classified data banks. Utilized system on multiple Census forms.

Inventory Special /Customer Service Genicom (ESSC) 1997 - 1999

I oversaw million dollar accounts nationwide for TCI Cable Company and Kodak Camera Corporation consigned inventory, such as modems, computers, printers, monitors, and interior parts. Liaison provided problem solving resolutions to internal and external customers. Inspected statue and generated reports. Purchased, sold exchanged expedited, ordered, shipped, received, repaired parts, and returned parts to the proper cities and international locations.

Windows Business Software Operator Power Staffing /Manpower/Olsten 1993 - 1997

Associated with payroll, accounting, balanced checks and other calculations, data entry, verified data and researched information. Operated many types of computers, business software and office equipment. Support the on-site training for troubleshooting with other staff members.

General Clerk Humana Corporate Waterside 1992 - 1993

Established record room polices that maintained the filing system and the procedures for obtaining. Input health records for new and updating customer.

Liaison Metro Human Needs Alliance 1990 - 1992

Developed improved relationship between Housing Authority and Residents. Created activity handbook to assist in the understanding of the lease {Key}. Analysis statistical data to accomplished the reduction of rental discrepancies and delinquencies. Governed the program to form the procedures to achieve the mission of the goals. Applied data entry in Oracle database commands to existing application for updating overall functions of programs.

System Operator City of Louisville (LIHEAP) 1989 - 1990

Processed data entry client’s confidential application into the system. Responsible for inform vital detail to applicants. Monitored and assured regulations for state and federal programs to be consistent, statewide in determining the eligibility for clients.

EDIT

Education: RETS Institute of Technology March 2000-Graduate October 2002 Associated Degree Microcomputers Applications/Computer Science in Programming GPA 4.0. Treasurer and Fundraiser for RETS Student Association (RSA) --- Deans List

Training: Community Action Agency Computer Training 1994-1995

Louisville Urban League Computer Training 1990-1991

Jefferson Community College 1982-1983

CPR 2012 CDL 2007-2012

SBA Business Builder Course March2012

Dave Ramsey Financial Peace April 2012

Volunteer: Shawnee Community Organization and (JCYC) Juvenile Correction Youth Center. Received Community Work/Awards, volunteer since 1985 for Officer Ray Barker “Sir Friendly “C” Drug Free Entertainer Co-Founder R-Freedom “C” A family and youth drug free sports organization. Coach/USSSA Umpire References: Available Upon Request

Supervisors References, Phone number and Addresses

Mrs. A. Cleek -- 502-***-**** 01/2013

Data Entry - Mail Clerk - 150 Mail Extraction Machine Operator:

Adecco Services

5101 Interchange Way, Louisville, KY. 40229

Mrs. G. Williams -- 502-***-**** 11/2013 to 01/2014

Mail Handler: United States Postal Service

1420 Gardiner Lane, Louisville, KY 40231

Mrs. Lisa Gamble -- 502-***-****

Sale/Admission/ Customer Service 2006 – 01/2013 Seasonal

Churchill Downs Racetrack

700 Central Avenue Louisville, KY 40208

Mrs. A. Frazier -- 312-***-****

Paradigm Technology

10 S Inventory Computer Technician:

LaSalle Street, Suite 1303 Chicago, IL 60603

Mrs. Pat. Martin -- 502-***-****

Transportation School Bus Driver JCPS 10/2007 to 10 /2012

3332 Newburg Road, Louisville, KY 40218

Mrs. Enjoli Walls -- 502-***-**** 01/2001 to 01/2006

Communications Pipeline

IT Tier II Customer Care Representative

Mr. N. McArthur -- 704-***-**** 03/1999 to 01/2000

Field Operation Supervisor

Regional Office Charlotte NC 28206 US Census Office

Retired Officer Ray Barker

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