Customer Service Rep
Resume:
Anthony Williams
*** ****** **. ***********, ** *0785
*****************@*****.***
CUSTOMER SERVICE REP / 10 YEARS' EXPERIENCE
Handled customer inquiries, complaints, billing questions and payment extension/service requests, in a high paced work space. repair trust, locate resources for problem resolution and help to design best-option solutions, for customers.
work experience
Safeway Food (Meat Dept) - Alexandria, VA 2019
Metro Access - Capitol Heights, MD-Driver-2018
Nova Marketing - Greenbelt, MD- 2017
customer service rep
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
Troubleshoot customer issues
Use automated information systems to analyze the customer’s situation.
Maintain a balance between company policy and customer benefit in decision making.
Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Responsible for compiling and generating reports as they relate to customer service surveys.
Clean works llc - Alexandria, VA-November 2016 to Present
Cleaning office buildings vacuum floors cleaning Windows
maintain a clean and safe, sanitary environment for employees
Acn-September 2015 to Present
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting. Troubleshoot customer issues Use automated information systems to analyze the customer’s situation. Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
EDUCATION
Medical assistance
Everest college - McLean, VA
February 2009 to June 2009
Friendly High School - Fort Washington, MD
August 1999 to June 2003
SKILLS
Microsoft office (7 years), Leadership Development (6 years), Coaching (5 years), Customer Service (10+ years), Customer Relations (10+ years), Loss Prevention (4 years), Cashier (6 years), Communications (6 years), Team Building (3 years), Organizational Skills (6 years), Organizational Development (7 years), Wordperfect (3 years), Public Speaking (4 years), Microsoft excel (4 years)
AWARDS
Outstanding community service award
February 2000
This award was granted to me for having well over 700 hours of community service before graduation of high school the required amount was 72.hours
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