Results-oriented Triage Consultant with superb leadership and communication skills. Easily cultivates trusting and productive relationships when interacting with stakeholders and participants treating all as guest. Dedicated and proactive with a strong commitment to creating high-quality service and deliverable standards that perpetuates the company vision.

Career Highlights & Key Offerings

EXECUTIVE SUMMARY

Skilled at articulating the need for educational resources and programs nationwide through the development of partnerships with community institutions including the Autism Treatment Network, Nationwide Children’s Hospital, Ohio Employment First, and Franklin County Residential Services.

Bold and focused leader who has continually sought to achieve market presence for key legislation affecting families in need across multi-faceted platforms despite limited resources.

Empowering and influential, able to drive passion in colleagues, educators, and families to advocate for the usage of emerging technologies and resources along with the application of differentiated learning techniques.

Authorized to work in the U.S. for any employer

Work Experience

EAP Counselor

AllOne Health – PA

May 2022-Present

Responsible for maintaining strong client relations with customers and ensure that EAP services are well utilized.

Conducts assessments, crisis intervention, short-term counseling, resource referrals, and some case management.

Utilize a Strengths and Wellness approach to providing Solution-Focused therapy.

Collaborate with Account Manager to meet the needs of our client companies.

Behavioral Health Triage Consultant I

Pearl Interactive Network -SC

October 2021- April 2022

Responsible for aiding, services, resources, referrals, authorizations and consultation on various Employee Assistance Programs as well as work/life issues to support Military Families.

Conducts comprehensive assessments of user’s need for core EAP and work/life services, such as childcare, parenting, eldercare, education, marital relationships, education, general research, short-term problem-solving, legal, financial, employment assistance, emotional well-being, health and wellness, relationship and communication, work issues and other specialty and add-on services.

Deescalates callers, navigates resources, resolves complex concerns, assess, and takes action in crisis situations.

Responsible for identifying and providing crisis intervention to members and their families under the direction of management.

Documents cases into the Case Management System.

Creates EAP Authorizations utilizing the Self-Care Connection System.

Training and Development/Job Developer and Coach

Minds and Hearts, LLC -OH

August 2011-Present

Serves as a key change agent and performance driver in family advocacy field providing key trainings to parents and students requiring Individualized Education Plans (IEPs) and transition processes. Provides crucial corporate training to organizations utilizing the Autism to Work grants. Acts as a continual advocate for families and their children impacted by learning and developmental disabilities.

Offers local resources as well as legislative and special education advocacy to a multi-faceted client base.

Achieves market presence through the development of a detailed website.

Capitalizes on personal experiences with IEPs and inclusion procedures for families needing consistent support while navigating the special education system.

Currently involved in developing an after-school program for the summer of 2023 equipping students for the real world and job prospects.

Government Consult- Department of Defense-Consumer Reviewer

Congressionally Directed Medical Research Program-MD

August 2020-Present

The Department of Defense has a long history in performing medical research studies. The success of this effort has resulted in an increase in the number of disease research programs for which Congress has mandated funding through the Department of Defense.

Hand-picked by the Director of Autism Speaks Public Policy to serve as a consumer reviewer.

Provides scientific and technical expertise to assigned panels for autism research.

Reviews grants for autism research and provides written critiques of all assigned grants.

Works in concert with all scientist and military personal to determine which proposals are awarded grants.

Parent-Direct Provider

Franklin County Board of Developmental Disabilities-OH

January 2014-Present

Serves as a point of contact and go-to resource while assisting my daughter with her Individualized Service Plan.

Called upon to participate in counseling, sibling, and parent conferences to offer expertise on after-school activities, special diets, and adaptive equipment.

Provides Job Coaching and development including job creation when appropriate.

Additional Professional Accomplishments

LEND Graduate (Leadership in Education in Neurological and other Developmental Disabilities)

The Ohio State University Nisonger Center - Columbus, OH

2012-2103

Handpicked to complete extensive coursework concerning developmental disabilities and legislation in Washington D.C. Rapidly gained the Certified Advocate credential.

Mentored and coached policymakers and lobbyists on the details of active legislation assisting children with disabilities.

Engaged in leadership projects specializing on policymaking, health promotion, prevention, early diagnosis, and long-term treatment for individuals with neurodevelopmental disabilities (NDD) and their caregivers.

Leadership Team Member

Ohio Employment First - Columbus, OH 2013-Present

Handpicked based on industry accomplishments to deliver a cohesive team-oriented structure that results in employment opportunities for youth with developmental disabilities.

Works within an evidence-based platform available at the state, regional, and individual level.

Designed and implemented a cohesive team-oriented guideline for the state of Ohio that is currently known as Ohio’s Employment First.

Family Advisory Committee Member

Autism Treatment Network - Columbus, OH

2013-2015

Selected to play an integral role in strategically directing the long-term roadmaps of the network. Offers the family point of view for their children to ensure dedicated care is being provided.

Works collaboratively with healthcare professionals to ensure the correct analysis of medical charts and results.

Works collaboratively with healthcare professionals to provide annual autism trainings to ensure understanding of autism behaviors.

Provides crucial autism training to various organizations.

Family Mentor

Nationwide Children’s Hospital - Columbus, OH 2014-2016

Counsel’s families through one-on-one sessions to advocate for support within the complex healthcare system. Communicates with families regularly within one of the largest pediatric and research institutes across the United States.

Provides personal contact with designated families connecting with individuals of all ages and backgrounds.

Other Professional Employment

Human Resource Consultant 2008-Present

Voting Location Deputy, Franklin County Board of Elections, Columbus, OH, 2016-Present

Kay Jewelers, Columbus, OH, 2015-2018

Volunteer Human Resource Manager, Tender Home Care Providers/People First HR, Gahanna, OH 2010-2011

HR Generalist/Specialist, COWIC, Columbus, OH, 2010

Paraprofessional - Special and General Education, Columbus City Schools, Columbus, OH, 2009-2010

Additional Activities

Autism Speaks Volunteer Advocacy Ambassador Federal Level Washington, DC

Autism Speaks Columbus, OH

AUCD Autism Sig. Family Discipline-Life After LEND

Public Speaker educating individuals about autism spectrum disorders and other I/DD

Human Resources Consultant - Authoring policies and procedures as well as job specifications for A+ Arts Academy

Education & Professional Development

Social Work Certificate, Capella University, 2014-2015

Master’s Degree in Non-Profit Management and Leadership - Capella University, 2009-2014

Master’s Degree in Counseling Studies - Specialization in General Counseling - Capella University - 2009-2014

LEND Certificate - Intellectual and Developmental Disabilities Advocate - Focus in Family and Public Policy Advocacy - Ohio State University Nisonger Center, 2012-2013

Bachelor’s Degree in Human Resources Management - Minor in Psychology - Baker College

Associate Degree in Human Resources Management with Honors - Baker College

Professional Affiliations

Ohio Chapter Autism Speaks

The Ohio Coalition for Education of Children with Disabilities

NASPA - Student Affairs Administrators in Higher Education

Society for Human Resource Management

Skills

PROBLEM SOLVING (10+ Years)

TIME MANAGEMENT (10+ Years)

TRAINING AND DEVELOPMENT (10 + Years)

JOB COACHING AND DEVELOPMENT (10 + Years)

MANAGEMENT/SUPERVISORY (5 + Years)

Compliance

Risk Management

Hospital

Microsoft Suite

DOD Experience

Public Speaking

Crisis Intervention

Crisis Management

Case Management

Program Design and Development

Meeting Facilitation

Intake Assessment

Additional Skills: Active Listening, Service Excellence, Critical Thinking, Judgement and Decision Making, Complex problem-solving, Writing, Education and Training, Professional Development

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