Software Engineer Senior

Tiffany Dubose-Cooper

Opelika, AL ***** • 334-***-**** • *****************@*****.*** • linkedin.com/in/tiffany-cooper-a84652112 INFORMATION TECHNOLOGY PROFESSIONAL

Attentive and resourceful professional committed to developing innovative solutions to complex issues, proactively mitigating risks, and achieving compliance by adhering to industry standards. Extensive experience and achievements in working in a professional environment that involves a transactional processing system. Recognized for effectively mitigating risk, preventing incidents, increasing awareness, and executing solutions. Remain calm in high-pressure situations and develop accurate solutions to issues. Implement and strictly enforce policies and procedures outlined by company and industry. CORE COMPETENCIES

Strategic Planning Issue Resolution Troubleshooting Project Management Team Leadership & Development Continuing Education Communications Problem Solving TOOLS

IBM Z/OS 2.2 Mainframe Tools, Assembler, Endevor, Job Control Language (JCL) MVS/TSO (NDM, DSL, SDSF, IFM), DB2,SQL, CICS, SharePoint, Service Manager, Eztrieve Jira, Google Suite, Microsoft Suite, Python PROFESSIONAL EXPERIENCE

Total Systems Services, Inc. Columbus, GA 2007 – May 2022 Senior Software Engineer

Leverage technical expertise and creativity to resolve complex issues and achieve business objectives for a leading global provider of payment solutions. Engaged in continuing education initiatives to increase professional development.

• Product Management: Assigned to the Data Maintenance team to perform data mining and manipulation to support internal/clients. Create critical reports through EzTrieve programming, related to internal/client issues and assist in data recoveries for client/internal issues that require data updates or the creation of Adhoc interface files.

• Completed projects through the Software Development Lifecycle by collaborating with project managers and business analysts, achieving all project goals and objectives.

• Customer Insights: Produced and developed fully tested computer programs from business requirements and/or program specifications on time, and according to specifications from client requests. This included designing appropriate program documentation, and addressing operational and program discrepancies on schedule, within prescribed limits, and in accordance with client requirements and departmental standards.

• Applied technical knowledge and skills necessary to complete request tickets, resolving client issues, and performing follow up duties with various team members across company.

• Led junior programmers in completing specialized tickets and requests from internal/external clients.

• Participated in Incident management bridge calls with priority support teams, on-call support application teams and upper management. Assisted in 24 x 7 production support coverage on a rotating basis, as needed.

• Exercised leadership in respect to on-call responsibilities and daily issues. ADDITIONAL RELEVANT EXPERIENCE

ALFA Insurance Home Office, Montgomery, AL Research/Information Statistician Bullock County School Systems Union Springs, AL Mathematics Instructor Alabama A&M University Mathematics Tutor

EDUCATION

Master of Science (MS), Information Technology and Cybersecurity Florida Institute of Technology, Melbourne, FL Bachelor of Science (BS), Computer Science Alabama Agricultural and Mechanical University, Normal, AL PROFESSIONAL CERTIFICATIONS AND MAJOR PROJECTS

CompTIA CASP+ (Certified Advanced Security Practitioner) 06/2018 Edit Package Implementation Team (Compliance Regulations) 3 Rotations COMMUNITY SERVICE/VOLUNTEERISM/AFFILIATIONS

Member of CompTia Professional Community - Advancing Women in Technology Member of CompTia Professional Community – Advancing Diversity in Technology Board Member of Stay in Bounds, non-profit Board Member for Urban Education Project, non-profit

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