Customer Service Team Lead

ADEKUNLE ABOSEDE ABISOLA

** ******* *** ******, *****, Nigeria · +234**********

****************@*****.*** · www.linkedin.com/in/abosede-abisola- adekunle536454148

PROFILE

• 5+ years of Emergency Dispatch, Customer Service and pharmacy Assistant Experiences

• Proficient Use of PC Software Programs: Microsoft Word, Excel, PowerPoint, Outlook and other Firm-Specific CRMs and Applications

• Excellent team Player with Effective Communication and Administrative Skills

• Fast learner and Capable of responsibly working Independently

• Keen to work in a Professional and Challenging Environment where I can contribute my unique drive for Excellence and Success to the Organization. PROFESSIONAL EXPERIENCE

Team Lead, Emergency Dispatch and Customer Service Rescue Technologies Limited, Victoria Island, Lagos State, Nigeria June, 2022 – Till Date

• Managed the daily running of the call center, including Effective resource Planning and Implement call center strategies and Operations

• Managed the customer relationship management and other operational Applications

• Co-ordinated the emergency dispatchers and reviewed their reports.

• Handled the most complex customer complaints and Inquiries

• Monitored calls to improve quality, minimize errors and track Operative Performance

• Handled mentoring and training of new employees

Emergency Dispatcher and Customer Service Representative Rescue Technologies Limited, Lekki Phase 1, Lagos State, Nigeria 2017 – Till Date

• Answered and processed emergency and non-emergency calls

• Contacted appropriate personnel to advise and notify of monitored situations.

• Dispatched appropriate response teams to each call.

• Entered data for each call and or Dispatch in a timely manner and generate reports.

• Perform Administrative Roles such as Scheduling, Inventory and Office Management

• Performed customer service duties such as handling and resolving inquiries and complaints, assist in onboarding new clients on the Emergency App, liaising with clients and the accounts department on payment process, troubleshooting and resolving the Emergency App issues.

Assistant Lecturer (Anatomy & Physiology)

School of Health Science and Technology, Jahun, Jigawa State, Nigeria 2015 – 2016

• Planned and Prepared Lectures on selected topics

• Assisted in practical session

• Built a collaborative and friendly classroom environment using interactive learning.

• Increased assignment turned in by students

• Increased tests score by 30% through incorporation of assignments and project Pharmacy Assistant and Customer Service Representative Ayobami Pharmacy, Ilorin, Kwara State, Nigeria 2010

- 2015

• Managed Inventory

• Prepared and Dispensed Clients Prescriptions under the Supervision of the Pharmacist

• Generated Accurate Reports on Clients Information

• Managed Sales and Account reports

• Responded to customer's concerns and complaints and created solution to their needs EDUCATION

Bachelor of Science in Physiology

University of Ilorin, Ilorin, Nigeria 2011 – 2015

West Africa Senior Secondary School Certificate

Emmanuel Baptist College, Ilorin, Nigeria 2004 – 2010 CERTIFICATION AND TRAININGS

• CPR, AED and First Aid. 2021

• Administrative Support 2020

• Coronavirus – What You Need to Know. 2020

• Introduction to Supervision. 2018

• Diploma in Customer service. 2017

SKILLS

• Adroit in providing effective resolution to customer queries related to product and improving relationships with the customer by anticipating customer future requirements

• Excellent customer service skills as well as ability to manage multiple tasks assignments and identify key opportunities and efficiencies for greater profitability

• Excellent analytical, negotiating, influencing, interpersonal and communication skills

(written & verbally) as well as work effectively under pressure.

• In depth knowledge of administrative skills and takes a professional approach as well as ability to work well with a range of people both within and outside of the organization

• Good command in computer skills such as: Microsoft Office Suite (Word, Excel, PowerPoint) with ability to become familiar with firm-specific programs and software COMMUNITY SERVICE

• Remedial Classes for students preparing for the West Africa senior Secondary School Examination.

• Adult Education Classes for Individuals Interested

• Vocational Classes(Baking) for underprivileged Youths in the community

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