Customer Service Representative
Resume:
VANESSA
PAUL
CUSTOMER SERVICE
SPECIALIST
**.***********@*****.***
Fort Lauderdale, Florida 33319
CONTACT
Dedicated professional with proven
performance in management,
leadership and communication.
Detail-oriented in problem-solving
and planning. Ready to make an
immediate contribution to your
organization.
CAREER OBJECTIVE
Client Intake Coordinator
Restoration Services, Deerfield Beach, Florida
Financial Customer Service Representative
EXPERIENCE
October 2019 - Present
Mailed, faxed or arranged delivery of legal correspondence to clients, witnesses and court officials.
•
Completed accident reports, trial and courtroom requests, and applications for clients.
•
• Received and placed telephone calls.
Made photocopies of correspondence, documents and other printed matter.
•
• Drafted and typed office memos.
Assisted attorneys in collecting information such as employment,
• medical and other records.
• Scheduled and made appointments.
Submitted articles and information from searches to attorneys for review and approval for use.
•
Prepared and distributed invoices to bill clients and payed account
• expenses.
• Assisted with new hire orientation and employee training.
• Provided efficient and courteous service to customers at all times.
• Troubleshot minor problems and reported larger technical issues. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
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Provided product information and resolved concerns to assist customers.
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• Experienced with social media and communications platforms.
• Responded quickly to meet customer needs and resolve problems. Contacted clients and vendors regarding new business opportunities and future partnerships.
•
Fostered long-term business relationships with clients through
• meetings and follow-ups.
Forecasted company sales and made financial adjustments to meet quotas and adhere to budgets.
•
• Recorded and filed sales reports and invoices in company databases.
• Assisted with sales campaign development and pipeline creation. Communicated with sales staff regarding company goals and new projects.
•
• Developed quotes and proposals for prospective and existing clients. October 2018 - October 2019
PNC Bank, Coral Springs, Florida
Order Processor
Affinity Resources, Pompano Beach, Florida
Built sustainable relationships and trust with customer accounts using open and interactive communication.
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Read from scripts to promote uniformity and consistency in communications.
•
Referred unresolved customer grievances to designated
• departments for further investigation.
• Processed customer adjustments to maintain financial accounts. Recommended improvements in products, services or billing methods to prevent future problems.
•
Used job-related software to complete contract forms, prepare
• change of address records or issue service discontinuance orders. Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
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Navigated multiple computer systems and applications and utilized search tools to find information.
•
Recorded details of inquiries or complaints to maintain up-to-date
• records of customer interactions and transactions. Made appropriate account corrections to resolve customer problems.
•
Conferred with customers by telephone or in-person to provide product or service information.
•
• Responded quickly to meet customer needs and resolve problems.
• Troubleshot minor problems and reported larger technical issues.
• Performed general maintenance and repair.
• Met deadlines while maintaining high-quality deliverables. Obtained and examined relevant information to assess validity of complaints and determine possible causes.
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Analyzed and collected customer information to prepare product or service reports.
•
August 2017 - September 2018
• Worked with coworkers to complete tasks.
Provided product information and resolved concerns to assist customers.
•
Collected payment for merchandise, record transactions and sent items, such as checks and money orders for further processing.
•
Checked inventory records to determine availability of requested
• merchandise.
Informed customers by mail and telephone of order information, such as unit prices, shipping dates and any anticipated delays.
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• Prepared invoices, shipping documents and contracts. Retail Customer Service Associate
The UPS Store, Davie, Florida
Obtained customers' names, addresses and billing information, product numbers and specifications of items to be purchased and entered information on order forms.
•
Conferred with production, sales, shipping, warehouse, or common
• carrier personnel to expedite or trace shipments. Verified customer and order information for correctness, checking it against previously obtained information as necessary.
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• Filed copies of orders received, and post orders on records. Notified departments when supplies of specific items were low, and
• when orders would deplete available supplies.
• Received and responded to customer complaints.
Specified departments and units to prepare and ship orders to designated locations.
•
Computed total charges for merchandise and services and shipping
• charges.
Attempted to sell additional merchandise and services to prospective and current customers by telephone and through visits.
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Reviewed orders for completeness and forwarded incomplete orders for further processing.
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• Recommended type of packing and labeling needed on order.
• Troubleshot minor problems and reported larger technical issues. May 2017 - October 2017
Provided product information and resolved concerns to assist customers.
•
Estimated freight or postal rates and recorded shipment costs and
• weights.
Entered shipped information into computer by hand and by hand- held scanner that read bar codes on goods.
•
• Advised clients on transportation and payment methods.
• Tracked delivery progress of shipments.
Checked import and export documentation to determine cargo contents and used tariff coding system to classify goods according to fee and tariff group.
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Inspected and counted items received and checked against invoices and other documents, recording shortages and rejecting damaged goods.
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Contacted vendors or claims adjustment departments to resolve shipment problems or contacted service depots to arrange for repairs.
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Received goods to first available flight and to appropriate storage areas and departments, using forklifts, hand trucks and other equipment.
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Packed goods for shipping, used tools such as staplers, strapped machines and hammers.
•
Sales Manager
Rent a Center, Oakland Park, Florida
Directed delivery trucks to shipping doors or designated marshaling areas and helped load and unload goods safely.
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• Arranged insurance coverage for goods.
Coordinated and supervised activities of workers engaged in packing and shipping merchandise.
•
October 2012 - May 2016
Tracked and analyzed key quantitative metrics and business trends to support company sales function.
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Increased customer retention and renewal growth by revitalizing
• existing business in segment.
Engaged customers to confirm and clarify value and adapt strategy, optimizing ROI.
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Followed best practices when using CRM and other tools to manage sales cycle.
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Traveled for in-person meetings with customers and partners,
• developing key relationships.
Met and exceeded KPIs through lead conversions and prospecting activities.
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Leveraged data and insights to support recommendations or overcome customer objections.
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• Identified knowledge gaps within team, developing fulfillment plan. Provided feedback gathered through field activity to executive leadership, helping inform future of strategy.
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Applied different approaches to changing work demands and to meet sales challenges.
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Held daily check-ins with team members to set objectives and
• monitor progress.
Participated in customer meetings and worked closely with team to resolve customer satisfaction issues.
•
Managed sales team activities by evaluating needs of each territory and participating in sales calls.
•
Created and executed strategic sales plan, expanding customer base
• and extending global reach.
• Oversaw regional and local sales managers and staffs. Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
•
Reviewed operational records and reports to project sales and
• determine profitability.
• Prepared budgets to approve budget expenditures. Advised dealers and distributors on policies and operating procedures to confirm functional effectiveness of business.
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• Determined price schedules and discount rates.
• Monitored customer preferences to determine focus of sales efforts. Shift Leader
Taco Bell, Oakland Park, Florida
Involved sales of manufactured products, services, commodities, real estate and other subjects of sale.
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Planned and directed staffing, training and performance evaluations
• to develop and control sales and service programs.
• Prepared budgets and approved budget expenditures. Conferred with department heads to plan advertising services and secure information on equipment and customer specifications.
•
Represented company at trade association meetings to promote
• products.
• Resolved customer complaints regarding sales and service. Developed sales team through motivation, counseling and product knowledge education.
•
Regarded equipment needs and advised customers on types of
• equipment to purchase.
August 2009 - October 2012
Maintained adequate shift staffing levels to meet projected sales or expected customer levels.
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• Interviewed and hired employees under guidance of supervisor. Maintained clean and secure operating environment, driving safety
• and wellbeing of employees on shift.
Worked cooperatively with teams to accomplish business goals and objectives.
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Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
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• Investigated safety incidents and reported findings to supervisor. Complied with company standards and policies, setting example for team members.
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Supervised food production and preparation, promoting consistency with established recipes and procedures.
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Participated in leadership meetings to develop new policies and
• procedures.
Managed inventory levels and minimized loss, following company systems and guidelines.
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• Used company tools and resources to train employees. Shared customer feedback to improve operations and build brand
• loyalty.
• Prepared end-of-shift reports for management review and approval. Completed annual performance appraisals of employees under direct supervision.
•
Coached and developed staff using variety of soft skills and technical
• abilities.
Oversaw shift operations to create quality products that met company standards.
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Cultivated and maintained work culture through team building and positive interactions.
•
Coached team members, delivering candid feedback on
• expectations and performance.
Held team members accountable during shift by effectively coaching to improve performance.
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Fostered collaboration among team members using strong communication and prompt conflict resolution.
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Associate In Arts (A.A.) In Marketing
Strayer University, Fort Lauderdale, Florida
High School Diploma
Piper High School, Sunrise, Florida
EDUCATION
June 2019
May 2009
GPA 2.9
Extracurricular Activities
• Drama Club
LANGUAGES
• Haitian Creole
Bilingual
ADDITIONAL SKILLS
• Appeals, Motions and Complaints
• Explaining Benefits
• Legal Research Software
• Adobe Acrobat
• Transcription Software
• Information Intake
• Client Communication
• Software Applications
• Case Files Organization
• Intakes and Assessments
• Client Applications Completion
• Workflow Processes
• Intake Procedures
• Patient Information
• Word Processing
• Document Scanners
• New Hire Orientation
• Office Equipment Use
• Payment Collection
• Client Meetings
• Administrative Support
• Invoice Preparation
• Office Operations
• Client Billing
• Collections Processing
CERTIFICATIONS
State of Florida, License: Notary Public, Comm#:
HH169894
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References available upon request
REFERENCES
Contact this candidate