Jemelie Erodias Villaflor

Address: *** *. * ******** **. BSMRC, Brgy. Bagong Silang

Mandaluyong City

Tel. No.: 8260-7595

Mobile: 095********

E-mail: adsifw@r.postjobfree.com

“To acquire a suitable position that will give me opportunity to apply the knowledge that I have gained and to obtained new knowledge and learning experience essential for my career”.

PERSONAL

Age: 35 Birth place: San Juan

Height: 5’ Civil Status: Married

Weight: 170 lbs. Sex: Female

Birth date: November 17, 1985 Religion: Born-Again Christian EDUCATION

SY 2003 – 2008. Jose Rizal University. Mandaluyong City College – Bachelor in Elementary Education Major in Social Studies SY 1999 – 2003. Roosevelt College San Juan

High School

SY 1993 - 1999. Pedro Cruz Elementary School San Juan, Metro Manila Grade School

SUMMARY OF QUALIFICATIONS

Knowledgeable in

Microsoft Office

(2000-2007)

Windows 7

Elementary Education Subjects

Word, PowerPoint, Excel, FrontPage

Installation of OS, Reformatting, Software Installation WORK EXPERIENCE

September 16,2018-Present

Asticom /Globalpayment

Administrative Assistance

• Inventory supplies and Collaterals

• Preparing Gate Pass/Building Pass and Security Pass

• Preparing Meeting Room

• Preparing 2307 and correction of CWT

• Updating daily report Technical System Team/Paper Process Team

• Creating case/ Incident number (CSP)

• Coordination to Service provider for servicing, swapping, reprogramming POS Terminal

• Coordination to Merchant. RM’s or SE for Manual slip, Sales slip, Refund, Adjustment and Cancellation payment

• Inventory of laptop/computer and equipment’s

August 12, 2008 – November 05, 2008

Service Crew

McDonalds (Wilson Branch)

• Preparing customer food

• Serving the food to the customer

March 08, 2010-June 11, 2010

INFOCOM TECHNOLOGIES

Customer Service

• Creating Service Order

March 19, 2009- December 15, 2009

Jose Rizal University

Data Encoder / Data Smart I.D

• Encoding grades of student

• Printing Smart ID

June 15, 2010 – December 31, 2010

POINTMAN

Service Order Creator

• Knowledgeable in System of PLDT (KENAN.ICMS)

• Studies and analyzes client specifications and requirements.

• Responsible for accomplishing clerical activity assigned

• Responsible for providing support to a team of professional staff.

• Performs additional responsibilities as requested. January 27, 2011 – June 30, 2018

IPLUS Intelligent Network INC.

Information Management Assistance

• Team Leader-South West/Vismin

• SME Sales Admin Help Desk-East

• Knowledgeable in System of PLDT (KENAN, ICMS, CRM and CLARITY)

• Responsible of Creation and monitoring of service orders.

• Responsible of Creation After Sales and Service Request

• Analyzing data reports

• Parallel checking of credit and commercial document.

• Endorsement to Billing (ETB)

February 04, 2019 – August 13, 2019

Energy Development Corporation

Administrative Assistant

• Update the summary of disposal

• Retrieving the scanned documents in google drive

• Documents share and other mode of storage

• Check the information available in the scanned documents

• Compile and consolidate documents

• Photocopy and print out documents

• Other tasks may assign

• KENAN FX 2.0 Training – KENAN Customer Center

(PLDT Boni- March 2, 2010)

• INTEGRATED CUSTOMER MANAGEMENT SYSTEM (ICMS) for Upgrading

(PLDT Infocom- March 15, 2010)

• CLARITY SYSTEM

(PLDT Boni- Nov. 23, 2010)

• SEVICE PROVISIONING SYSTEM

(PLDT Pasay-Sept. 15. 2010)

• SALES AND CUSTOMER CONTACT UNIT BASIC OF TELECOM

(PLDT Boni-April 28-29, 2011)

• SIEBEL COURSE FOR SALES(CRM)-SME

(PLDT Boni_July 01-05,2011)

CHARACTER REFERENCES

I hereby certify that the above information is correct and of the best of my knowledge. Jemelie E. Villaflor

Applicant

Gloria D Lampino

Service Coordinator

PLDT-Enterprise Service Order Management

Contact No.093********

SPECIAL TRAINING

Edgard Bereña

Team Leader

Asticom

Contact No.094********

Donabell Aganad

Administrative Assistance

Asticom

Contact No. 099********

Contact this candidate