Energy Development Administrative Assistant
Resume:
Jemelie Erodias Villaflor
Address: *** *. * ******** **. BSMRC, Brgy. Bagong Silang
Mandaluyong City
Tel. No.: 8260-7595
Mobile: 095********
E-mail: *****************@*****.***
“To acquire a suitable position that will give me opportunity to apply the knowledge that I have gained and to obtained new knowledge and learning experience essential for my career”.
PERSONAL
Age: 35 Birth place: San Juan
Height: 5’ Civil Status: Married
Weight: 170 lbs. Sex: Female
Birth date: November 17, 1985 Religion: Born-Again Christian EDUCATION
SY 2003 – 2008. Jose Rizal University. Mandaluyong City College – Bachelor in Elementary Education Major in Social Studies SY 1999 – 2003. Roosevelt College San Juan
High School
SY 1993 - 1999. Pedro Cruz Elementary School San Juan, Metro Manila Grade School
SUMMARY OF QUALIFICATIONS
Knowledgeable in
Microsoft Office
(2000-2007)
Windows 7
Elementary Education Subjects
Word, PowerPoint, Excel, FrontPage
Installation of OS, Reformatting, Software Installation WORK EXPERIENCE
September 16,2018-Present
Asticom /Globalpayment
Administrative Assistance
• Inventory supplies and Collaterals
• Preparing Gate Pass/Building Pass and Security Pass
• Preparing Meeting Room
• Preparing 2307 and correction of CWT
• Updating daily report Technical System Team/Paper Process Team
• Creating case/ Incident number (CSP)
• Coordination to Service provider for servicing, swapping, reprogramming POS Terminal
• Coordination to Merchant. RM’s or SE for Manual slip, Sales slip, Refund, Adjustment and Cancellation payment
• Inventory of laptop/computer and equipment’s
August 12, 2008 – November 05, 2008
Service Crew
McDonalds (Wilson Branch)
• Preparing customer food
• Serving the food to the customer
March 08, 2010-June 11, 2010
INFOCOM TECHNOLOGIES
Customer Service
• Creating Service Order
March 19, 2009- December 15, 2009
Jose Rizal University
Data Encoder / Data Smart I.D
• Encoding grades of student
• Printing Smart ID
June 15, 2010 – December 31, 2010
POINTMAN
Service Order Creator
• Knowledgeable in System of PLDT (KENAN.ICMS)
• Studies and analyzes client specifications and requirements.
• Responsible for accomplishing clerical activity assigned
• Responsible for providing support to a team of professional staff.
• Performs additional responsibilities as requested. January 27, 2011 – June 30, 2018
IPLUS Intelligent Network INC.
Information Management Assistance
• Team Leader-South West/Vismin
• SME Sales Admin Help Desk-East
• Knowledgeable in System of PLDT (KENAN, ICMS, CRM and CLARITY)
• Responsible of Creation and monitoring of service orders.
• Responsible of Creation After Sales and Service Request
• Analyzing data reports
• Parallel checking of credit and commercial document.
• Endorsement to Billing (ETB)
February 04, 2019 – August 13, 2019
Energy Development Corporation
Administrative Assistant
• Update the summary of disposal
• Retrieving the scanned documents in google drive
• Documents share and other mode of storage
• Check the information available in the scanned documents
• Compile and consolidate documents
• Photocopy and print out documents
• Other tasks may assign
• KENAN FX 2.0 Training – KENAN Customer Center
(PLDT Boni- March 2, 2010)
• INTEGRATED CUSTOMER MANAGEMENT SYSTEM (ICMS) for Upgrading
(PLDT Infocom- March 15, 2010)
• CLARITY SYSTEM
(PLDT Boni- Nov. 23, 2010)
• SEVICE PROVISIONING SYSTEM
(PLDT Pasay-Sept. 15. 2010)
• SALES AND CUSTOMER CONTACT UNIT BASIC OF TELECOM
(PLDT Boni-April 28-29, 2011)
• SIEBEL COURSE FOR SALES(CRM)-SME
(PLDT Boni_July 01-05,2011)
CHARACTER REFERENCES
I hereby certify that the above information is correct and of the best of my knowledge. Jemelie E. Villaflor
Applicant
Gloria D Lampino
Service Coordinator
PLDT-Enterprise Service Order Management
Contact No.093********
SPECIAL TRAINING
Edgard Bereña
Team Leader
Asticom
Contact No.094********
Donabell Aganad
Administrative Assistance
Asticom
Contact No. 099********
Contact this candidate