Medical Assistant Customer Service

KIMBERLY HOUSTON

Atlanta, GA 404-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Outgoing Dermatology and Medical Assistant with over 20 years of clinical and administrative experience. Resolves escalated issues with urgency and efficient resolutions. Excellent technical strengths including project management, medication and medical record management.

SKILLS AND CERTIFICATION

Patient Flow Management

Clinical Preparations

Administering Injections

Vital Sign Measurement & Recording

Patient Assessment and Care

Patient Education

Medical Terminology

Laboratory Specimen preparation & collection

EKG

Ultrasound Diagnostic Certified

CPR Certified

OSHA & Universal Precautions Certified

Insurance verification

Scheduling

Medical Record Management

Customer Service

Prescription Support

Exam Room Management

EXPERIENCE

JUNE 2021 – PRESENT

MOBILE PHLEBOTOMIST, exam one (quest diagnostics)

Administering labs, UA, and physical measurements. Patient lab work and x-ray management. Enhancing patient outcomes by providing knowledgeable education on procedures, medications, and other physician outcomes. Assisting doctor with surgical procedures.

APRIL 2019 – JUNE 2021

MEDICAL ASSISTANT, dermatology associates of georgia

Conducted preliminary evaluations including weight, temperature and blood pressure with documented accurate results. Trained and supervised staff providing direct care services including case management, counseling, crisis intervention, medication monitoring and development of individual rehabilitation. Leadership roles as required.

MARCH 2012 – DECEMBER 2018

LABORATORY TECHNICIAN, atlanta women’s ob/gyn

Overall operations and administration of the laboratory including managing and training of all qualified on site personnel. Lipid, Glucose and Affirm testing and monitoring. CLIA and API proficiency testing certified. Maintained performance and improvement activities within the departmental operations in compliance with all state, federal, and local regulatory laws, standards and protocols.

NOVEMBER 2005 – AUGUST 2008

MEDICAL ASSISTANT, northside gastroenterology

Assisted with all exams, flex sigmoidoscopy and peg removals. Prioritized patient daily care according to acuity and scheduled patient procedures.

JANUARY 2004 – NOVEMBER 2005

MEDICAL ASSISTANT, NORTHSIDE OB/GYN

Assisted physicians with pap smears, colposcopies, cryo and leep procedures along with urinalysis. Prepared and maintained patient rooms. Patient services as required.

EDUCATION

SEPTEMBER 1998

MEDICAL ASSISTANT, ultrasound diagnostic institute

VOLUNTEER EXPERIENCE

EAST SIDE CLEAN UP, COMMUNITY CLEAN UP PROJECT

THE ALPHABET HOUSE, ATLANTA YOUTH PROGRAM

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