Customer Service Receptionist
Resume:
Jason Andrade
Desoto, TX *****
*************@*****.***
Objective:
Motivated with Great communication skills and problem solving, Soft Skills Such as Adaptability, Time Management, Oral Communication and Written Communication.
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Skills
Excellent proficiency with MS Office Application, including Access,Word Excel,Sticky 0, Five 9, and Zendesk.Webcati
Strong Process and system troubleshooting abilities. Outstanding skills in conflict management.
High problem solving and organizational abilities. Great written and oral communication skills.
Language, Portuguese and Cape Verde Criol
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Experience
SouthWest Moulding
Order Sector Lead
Jan 2019- Present, Dallas TX
● Select, Store, Pack and monitored the Inventory of products and fill customer orders correctly
● Maintained a clean work area and meeting inspection requirements
● Complete report by entering required information.
● Contributes to team efforts by accomplishing related results as needed. US Concealed Coalition
Telemarket/Customer Service
Feb 2018 - Aug 2020, Remote. Las Vegas NV
● Interacted Daily with prospect and active clientele via telephone both inbound and outbound.
● Accurately documented the customer’s personal information including phone number, address and other order information
● Asked relevant leading questions to better understand the customers needs and recommend the best product or service for their purpose.
● Communicated effectively with prospects or clientele to determine the needs and wants information required to accurately gather product and service solutions.
● Persuasively engaged the customer in conversation to explain how the item will add value to their lives and meet their needs.
Akorbi
Interpreter/recruiting/Onboarding
April 2014 - January 2018, Plano TX
● Coordinate and deliver medical and social interpretation services for patients and hospital staff
● Interpret and explain hospital procedures, health data, medical care policies, and medical procedure to patients,familesand care givers.
● Followed Established protocols and protected confidentiality of patients information through HIPPA Act.
● Review and translate written medical information consent forms and correspondence.
● Produced monthly reports using excel spreadsheet functions.
● Organized forms, filed records and prepared correspondence and reports
● Assisted with receptionist duties, file organization and research development.
● Obtained scanned records and uploaded them into the database ㅡ
Education Brockton High School Diploma
Brockton Mass, 02301
Class of 2010
● Certification of medical terminology (60 Hours)
● Certification FWA,HIPPA and HCSC
● Certification Medical and General Interpretation
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