Customer Service Representative
Resume:
Garry O. Phillips
Safety, Supply Chain,
and HR Professional
*******@*****.***
Address
Walnut, CA 91789
About Me
Phone Number
I am an energetic, assertive, and highly motivated professional who is experienced in dealing with corporate pressure, deadlines, identifying issues and quickly working on solutions; while prioritizing projects to ensure they are completed on schedule.
I have extensive experience in providing Procurement and sourcing services in multiple business sectors, handling the full cycle of employment, devising client/vendor retention initiatives, vendor management, building rapport while establishing long-term relationships with employees and customers.
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Experience
Environmental Health & Safety Coordinator
Interplex Mascal
April 2022 - Present
Administer and contribute to human resources policies related to safety.
Investigates and monitors all safety accidents and incidents.
Creates safety reports, including safety KPIs and Loss Time reports.
Program Associate
Community Organized Relief Effort
July 2020 – April 2022
Associate Safety Coordinator
Amazon DPS1
November 2019 – April 2022
Distributed, advised and instructed patients on the correct procedures and protocols for the use of the PCR Covid-19 test kits and vaccinations.
Supply Chain Supervisor
Pacific American Seafood Company
July 2019 – December 2019
Conducted daily site safety walks with a member of the management team.
Stocked, distributed and informed all employees of the latest protocols and procedures for PPE at the temperature check-in station.
Planned, distributed and managed the workflow of six employees (4 in LA and 2 in Manilla Philippines).
Monitored, tracked and traced shipments of Seafood sourced globally.
Sourced, prepared, and distributed daily route
invoices.
Analyzed, researched, and reported major variances in the data reports.
Maintained, organized, and updated company files.
Reviewed and resolved all major customer service issues with corporate clients and vendors.
Experience
Safety & Supply Chain Coordinator
Wilhelmsen Ship Service
December 2012 – October 2016
Researched, distributed, and provided Procurement and sourcing services to vendors and internal
stakeholders.
Sourced, analyzed and distributed domestic air and ocean rate quotes to internal and external customers.
Planned, analyzed and distributed Hazardous
Declarations and Straight Bills of Lading to vendors, agents, internal and external customers.
Transportation Coordinator
Toshiba Logistics Americas
July 2012 – November 2012
Organized, analyzed, and researched Import and Export shipments that were shipped domestically shipped
Internationally (Japan).
Received, organized, and distributed import
documentation.
Evaluated, prepared, and distributed import
documentation essential to the clearing, pick up or delivery of freight, not limited to: Arrival Notices, Delivery Orders, 1C’s, 1D’s, IT, IE, TNE, House Bills of Lading, Master Air Waybills to vendors and other
agents.
Received, broke down, and distributed import
documentation to agents break bulk, brokerage and
Air Export Gateway.
Resolved major customer service issues with corporate clients, vendors and agents.
Maintained and updated client records scheduled and confirmed drivers for lcl p/up’s, received and sent fax. .
Analyzed, processed, and replied to email
correspondents from customers, clients, vendors and agents.
Processed and completed out-bound and in-bound
calls.
Air Import Breakbulk Agent
D.B. Schenker
November 2011 – June 2012
International Customer Service Representative
Dependable Global Express
August 2011 – September 2011
Occupational Safety and Health
Administration (OSHA) 30HR
Certificate – August 2022
Completed and obtained
O.S.H.A. 30HR Certificate.
Education & Certifications Skills
B.S. Business Administration with H/R
Management emphasis – June 2010
Studied at and obtained
baccalaureate designation
from California State
University, Dominguez Hills
Procurement and sourcing Inventory tracking
Strategic planning Budget management
Client relations specialist Ground and air
transportation
Conflict relations
techniques
Cost reduction
Works well independently
or in team settings
Team management
P&L experience
Shipment consolidations
planning
Sensitive to customers’
needs
Meticulous attention to
detail
Flexible
Automotive logistics and
procedures knowledge
Management of remote
employees
Superior listening skills
Decisive
Overseas agent relations
Talent development Inventory control
Skilled multi-tasker FCL/LTL knowledge
Customer service-oriented Warehouse and fulfillment
Training and development Results-oriented
Scheduling Rate negotiations
Deadline-oriented Imports and exports
Detail-oriented Punctual
Project Management Types 40 wpm
THANK YOU
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