Customer Service Relief Manager

Operations Manager

Blue Goose Market - Lake Oswego, OR

June 2021 to Present

Hire and develop employees, write schedules to ensure proper coverage, inventory control, order writing, processing daily books, posting invoices, setting and maintaining schematics, upholding policies and procedures, employee coaching

Customer Account Executive

Comcast - Beaverton, OR

July 2018 to April 2021

I was MVP for 2019, ensured accurate order entry, work with engineering and construction to accommodate new homes, collected errors from new systems and escalated to proper channels, exceeds sales and customer satisfaction metrics each month

Customer Service Relief Manager

Fred Meyer - Clackamas, OR

March 2016 to March 2018

One-on-one coaching, implemented and followed through on policies and procedures through Kroger merge, entered incoming and outgoing money into veribalance system, designed plan for coverage of new registers and worked with store manager, completed 90 day and yearly evaluations

Bakery Manager/ Closing Book keeper

Carrs Safeway - Anchorage, AK

March 2015 to March 2016

Responsible for new hire training, balancing out each register for store's daily reports, prepared money drops and secured in safe for next day's pick-up, used multiple reports to project sales for bakery departments, inventory, created new schematic to successfully bring store from satellite to in-store production while maintaining profitability margins

Deli Manager

Carrs Safeway - Anchorage, AK

March 2014 to March 2015

I assisted in hiring and training of new employees, schematic changes, effective schedule writing to cover projected sales from previous year, order writing from multiple warehouses, doubled profit within 30 days, first department to pass color coded food safety audit, inventory

Starbucks Manager

Carrs Safeway - Anchorage, AK

March 2013 to March 2014

I worked with our hiring rep to bring in and train new employees, hard and soft product resets, inventory, teamed with other stores for coverage when warehouse outages occurred, maintained 100% customer satisfaction, 99-100% food safety audits maintained

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