Paul Singleton, Jr.

*** **** *** ** ** 770-***-****

Atlanta, GA 30331 adsiek@r.postjobfree.com

A professional with more than 10 years of experience managing customer accounts and staff members of existing and emerging retail markets. Adept in realizing product and service potential by exponentially increasing brand exposure and market share. An advanced communicator with a collaborative style that also possess analytical skills and strategic planning. Results-driven, goal oriented and an inspiring leader with personal integrity and strong work ethic.

PROFESSIONAL EXPERIENCE

Truist Bank Sept 2018 --- Present

Senior Relationship Banker

Demonstrated superior selling skills by consistently being recognized as “Top Performer” each quarter within district by aggressively making outbound calls, visiting businesses and conducting educational seminars.

Organized loan files according to bank policies and procedures for each loan type. Provided support to lenders by performing tasks needed to originate and maintain high quality loans and credit files. Underwrote and originated consumer loans and lines of credit, adhering to bank policies and procedures. Managed loan portfolio including customer inquiries, collections, and file maintenance.

Managed premier household customer portfolios and proactively cross-sold additional products by growing my book of business with an average of over 250K+ loan growth and large deposit growth each quarter.

Wells Fargo Bank Mar 2009 - May 2011 & May 2015 – Aug 2018

Assistant Manager

Managed the daily implementation of manager's directives, executed lobby leadership, observed banking center team in action through the eyes of the customer. Coached teams on the proper execution of key banking center operations while modeling the desired behaviors. In manager's absence, assumed operational responsibility for the banking center and teller assisted duties.

Provided training, leadership, and coaching to new employees with emphasis on client service, achieving sales goals, policies and procedures and teamwork.

Assisted the manager with resource management, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships.

McMaster-Carr Supply Company Aug 2011 – Feb 2015

E-Commerce Specialist – Atlanta, GA

Designed branch-wide daily operational performance report to measure response time to customer requests. This served as a basis for establishing operating standards and identifying opportunities company-wide.

Reduced rerouting of workflow by 70% through active planning, organizing and the successful implementation of a structured process for executing customer order adjustments. Results included increased productivity, improved customer response time and greater accuracy of customers accounts.

Authored numerous training documents/resource guides for topics such as quoting routines, web support troubleshooting methods and billing procedures.

Leveraged experience from previous department to fulfill more initial customer requests before routing to downstream support departments. As a result the department quality improved by 55% by eliminating extraneous processes and coaching fellow co-workers to implement best practices.

Customer Information Account Specialist

Ensured all regulatory requirements and documentation was processed, distributed, and released to the correct parties. Performed logistical studies and detailed analysis to establish the baseline metrics and performance goals for department.

Trained, reviewed and assessed the quality of work of newly hired team members to improve department quality.

Recognized as a consistent top-tier performer, obtaining the fastest and most accurate implementation of new accounts and creating besting practices for efficiently maintaining existing accounts.

Page 2 Paul Singleton Jr.

Logistics & Operations Specialist

Monitored the quality, quantity, cost and efficiency of the movement and storage of thousands of orders on a daily basis.

Evaluated company resources to ensure the department exceeded our goal of 98% next day delivery.

Participated in numerous warehouse inventory assignments and quality control projects, which increased organizational efficiency.

Macon Telegraph Oct 2008 – Feb 2009

Advertising Marketing Consultant – Macon, GA

Monitored and provided constructive suggestions for increasing newspaper's circulation and standing in the market. Built lasting relationships with important community advertisers, which resulted in measurable revenue growth.

Served as primary contact for clients and advertising agencies regarding inquiries, schedules, invoices, and pricing. Managed territory forecasting, revenue, and prospect reports. Monitored, tracked and managed positioning reports. Prepared and maintained sales and marketing materials for sales team.

Supported the business to business sales process by seeking out potential business opportunities and staying up-to-date on industry information. Researched contact, product, and general information on prospective advertisers.

Black & Decker Inc. Mar 2004 – Feb 2008

Field Marketing Coordinator – Jacksonville, FL

Identified and developed new commercial construction accounts and grew key accounts 20% - 75% in a new expansion market.

Developed strategic plans to negotiate and convert commercial construction companies to DEWALT Power Tool Users. Converted over $150K worth of tool business from competitors to DEWALT by creating precise marketing programs to ensure customer and brand loyalty.

Maintained a detailed database of prospects and customers; documented sales calls to facilitate follow up. Acted as liaison between the field users, product marketing, and distribution.

Market Manager (Home Depot and Lowe’s Division) – Tampa, FL

Directly managed and motivated a team of Retail Specialists and Sales Marketing Specialists providing direction concerning key initiatives and overall focus points. Executed milestone reviews, e-learning and approved expenses for the team of Retail Specialist.

Increased sales 11% to $24M in first half of the year by implementing merchandise/marketing strategies.

Handled various exhibitions, presentations and training sessions, ranging from 25 to 250 customers and/or employee attendees.

Marketing representative and maintained responsibility for $25 - $40M markets for 42 Lowe’s stores and 5 District Managers on the West Coast of Florida.

Brand Marketing Coordinator – Tampa, FL

Planned marketing events that focused on increasing sales by 25% of previous year sales.

Managed two major business accounts (Home Depot and Lowe’s) by forecasting and analyzing fiscal numbers and trends.

Participated in national marketing programs, including (NASCAR), Habitat for Humanity, and Hispanic COPA Events.

EDUCATION

B.A., Business Administration FLORIDA A & M UNIVERSITY, Tallahassee, FL 12/03

Major in Business Management, Minor in Marketing 3.5 GPA.

Proficient in Sales Force, Microsoft Word, Works, PowerPoint, Excel, Internet Explorer, and Outlook.

Proficient in SAP Business Intelligence and Business Systems

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