Call Center Service Representative
Resume:
Corlet V. Anderson
San Diego, CA 92101
(702) 806- 0323
******.**********@*****.***
Summary Qualifications:
Accomplished professional Customer Services Representative with excellent communication skills with over 25 years of experience and expertise in the services industry both face to face and call center environments.
Excellent experience in leadership, supervising between 15 - 30 representatives; support training; monitoring; workflow of daily operations.
Productive self-starter, Pro-active detailed oriented individual with patience, strong problem - solving resolution/troubleshooting experience to hopefully ensure a positive experience for both internal and external customers.
Proficient in Microsoft Office Suites.
Professional Experience:
08/2021- Present Irvine Company San Diego, CA
Operation Associate (Contract)
Roving associates have the opportunity to learn about leasing on a business level. While at Irvine Company I have learned different systems for example MRI, Salesforce, Genea, Site-Control and also Angus. I can maneuver through those systems without any problem. While at Irvine Company I have programmed access cards for new employees and also deactivated access cards. I have put together leasing files and made sure vacated suites were ready for viewing. I will submit work orders and also close them when needed. Kept the passdown up to date, along with communicating with the vendors and management when there are any problems.
04/2021 - 06/2021 TMS San Diego, CA
Youth Monitor/Lead (Contract)
●Monitor and Supervisor refugee children who are temporarily in the care of a government organization.
●Transition to a lead from a monitor
●As a lead, I am responsible for 10 - 20 Monitors ensuring they are where they are supposed to be at all times. Ensuring they have their breaks and lunches within the allotted time for the state of California.
11/2019 - 01/2021 TJ Max Las Vegas, NV
Customer Service Rep
● Run the front end and help the cashiers with any problems that arise when at their registers
●Handle the cash office which included the opening of the store and making daily deposits for the store
●Assistant to the operation manager
●Process the onboarding for new hires
●New hire training
05/2019 – 08/2019 SDCCU San Diego, CA
Customer Service Rep (contract)
●Scan various documents
●Verify mailroom bins and sign off on the bag tracking log.
●Worked with programs Symitar. Xtender document manager, full shot 9.5 standard. Kofax capture programs 10.2, Kodiak scanner.
02/2018 - 12:2018 Magellan Health San Diego, CA
Customer Services Rep (contract)
●Inbound call center taking an average of 40-55 calls per day.
●Provide benefits to members and Providers.
●Assist with claims.
●Assist with setting up authorizations for Higher Levels of Care.
10/2015 to 09/2017 Lab Corp Inc. Sabre Springs, CA
Laboratory Client Services (contract)
●Inbound call center taking an average of 100-130 calls per day.
●Looking up results for doctor offices, hospitals and patient’s appointments for patients to get lab work done.
●Adding on tests to orders in the systems. Researching missing orders for doctor offices.
04/2014 to 09/2015 Great Call Inc.
Operator Service Representative
●Inbound call center taking 160-300 calls per day assisting cell phone customers with 411 assistances.
●Looked up numbers for customer and added numbers to their phone books on file with the company. Updated their phone books and did research for them when it was necessary.
02/2013 to 07/2013 Wyndham Vacation Resorts Las Vegas, NV
Inbound Servicing Representative (contract)
●Inbound call center taking an average 80-100 calls per day within timeshare industry.
●Received payments for maintenance fees and loan payments.
●Helped customers navigate the web site.
●Set up auto pay and resolved problems for the customers.
08/2008 to 04/2011 Clearwire Broadband Las Vegas, NV
Retention Representative
●Inbound and outbound call center taking an average 50-80 calls per day for a broadband internet company.
●Assisted with taking escalations and providing customers with options to retain their business.
●Trained new representatives and backup representatives to work with cancellations.
●Supported the returns department with reviewing the queue to find out the reason for the return of equipment whether it was calling customers to verify the reason or do research for internal and external customers to locate equipment and cancel out account.
●Checked representative's work for errors and also monitored calls for any errors to help improve their work so that they could receive their monthly bonus.
07/2006 to 06/2008 AAA Southern California La Mesa, CA
ERS Representative and Dispatcher
●Inbound call center taking 30 - 50 calls per day supporting roadside assistance.
●Dispatched drivers to assist members with their service problems.
●Opened new memberships along with upgrading and updating memberships. Responsible for setting up roadside services for members.
08/2005 to 03/2006 Travel Plus Inc. Las Vegas, NV
Customer Service Representative
●Inbound and outbound call center taking an average of 40 - 80 calls per day for a travel and timeshare company.
●Responsible for setting up appointments for travel presentations.
08/1999 to 12/2004 Williams - Sonoma Inc. Las Vegas, NV
Coach, Customer Service Representative
●Inbound and outbound call center taking an average of 40- 80 per day for a retail catalog company.
●Responsible for training representative on the new policies and processes.
●Sent monthly newsletter updating representatives on everyone accomplishments, birthdays and company profits.
●Listened to representative’s calls to monitor for quality.
10/1993 to 02/1996 Household Credit Services Las Vegas, NV
Senior Card Issuing Representative
●Took inbound calls for a credit card company call center.
●Responsible for training representatives.
●Processed daily reports to supervisors and management on representative's work and account updates.
●Listened to representative's calls to monitor for quality.
●Resolved any problems for internal and external customers on a daily basis
References: Available Upon Request
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