Customer Support Service

Samardeep Singh Kang

*** ****** **. ********, *** Jersey. 07008.

732-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

• Assistant General Manager with 9 months of experience and service of excellence for well

Established hospitality organization. Proven expertise in executing robust strategies and improving processes that result in reduced costs.

• Experience of handing the hotel staff from every department and train new joiners regarding the code and conduct. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced environment.

• Sound knowledge and understanding of food and beverage preparation, etiquettes and customer service training. Experience of maintaining schedules, planning and organising events at the hotel hall and conducting quality check from time-to-time, by strictly abiding to the compliance and hospitality standards.

SKILLS

• Focus and Adaptability

• Initiative

• Emotional Bank Account

• Eye for detail

• Culture Awareness

• Multitasking

• Safety and Security

• Leader

• Safe food handling

• Efficiently

• Relationship Development

• Patience

WORK HISTORY

ASSISTANT GENERAL MANAGER 12/2021 to 08/2022

Albert Palace - Fords, New Jersey.

• Greeted customers and providing customer support in escalated situations and managing the overall workflow of a workplace.

• Develop good customer relationships and smooth out problems within the workplace.

• Pleasantly and courteously interacted with customers to deliver quality service.

• Make executive decisions, held meetings and provide accountability.

ASSOSIATE GUEST DELIGHT MANAGER 04/2021 to 12/2021

Domino’s – Delhi NCR, India.

• Monitor daily operations, which result in successfully lowering and Maintaining food and payroll cost below company policy.

• Prepared regular written logs and incident report at close of each shift for distribution.

• Handling customer complaints and take initiative action to give customer satisfaction.

• Always maintain the quality of food with proper SOP and make sure that work should be done effectively and efficiently.

ASSISTANT RESTAURANT MANAGER 06/2020 to 03/2021

Hyatt Regency – Chandigarh, India.

• Handling VIP1,2,3 Guests and arrange special service with fork and spoon (silver service).

• Trained employees and scheduling employees as per desired location in Banquets and restaurant.

• Planning and preparing for special events such as cultural festival or any regional festival.

• Handle customer complaints and always trying to solve conflict in professional manner.

EDUCATION

Graduated from Bachelor of Science (Hospitality & Hotel ADMIN). 04/2017 to 05/2020

National Council for Hotel Management $ Catering Technology. Shimla, India.

National Public Senior Secondary School. 04/2017

Commerce (Accountancy)

ACHIEVEMENTS

} Certificate of internship from Hyatt Regency (Chandigarh), India.

} Appreciation in F&B Service and Culinary department from Director of HR (Mr. Rahul Singh).

} Gold Medalist in 100- and 400-meter Race.

DECLARATION

I hereby declare that the information above is true to the best of my knowledge and belief.

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