Customer Service Account Manager
Resume:
ALYANAH EREBIA
PROFILE
My goal is to CONTINUE to gain experience in management as well as building my resume. I am a team player and love to make my team feel eager to come to work.
SKILLS
1.Exceptional written and oral communication
2.Punctual
3.Teachable
4.Extensive report writing skills
EXPERIENCE
Warehouse/Distribution services
Inventory management
Mentoring and managing members of staff.
REFERNCES
Garda World
Jim Spore (346)802- 0233
Flava Wings
Krishna Buford 704-***-****
CONTACT
PHONE:
WEBSITE:
Website goes here
EMAIL:
*******.********@*****.***
EDUCATION
Shadow Creek High School
2018 - 2021
Averaged A/B Honor Roll all of High School career, while completing extra-curricular activities including choir, as well as being a part of a program with Pearland Police Department, called the Teens Citizens Police Academy
Alvin Community College
2020 - Present
Currently enrolled with Alvin Community College to gain a bachelors degree in Criminal Justice.
WORK EXPERIENCE
Allied Universal Security
Security Professional – Amazon
June 2021- February 2022
Protects the client’s persons and property by ensuring access-control, continued post coverage, and cooperation with other agents to best satisfy client expectations.
Submits incident reports, as well as assisting with investigations.
Participate in team building/training.
Utilize proprietary client systems and programs.
Identified visitors with appropriate documentations.
Guarded against theft and maintained security.
Garda World Security
Account Manager – Amazon
February 2022- August 2022
Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel as much as 504 billable hours a week.
Prepare prompt and complete reports relative to Workplace Violence, Theft, Fraud, Critical Incidents.
Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensuring functionally of all systems.
Operate and train staff on expansive CCTV systems, as well as utilizing them to conduct investigations.
Analyze data, conducts audits and identify trends to create actionable plans.
Achieve expedient results in regards to investigations, resulting in safer environment for client associates through the identification of potential threats.
Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues.
Flava Wings - Cashier
2020 – 2021
Fulfill excellent customer service while working in a fast-paced environment.
Take orders precisely and excel in customer satisfaction.
Efficiently and accurately distribute money
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