Front Desk Customer Service
Resume:
Jeanne Dixon
Clarksville, TN 37042
**********@*****.***
Objective: Seeking full time employment that will utilize my 8 years of experience in the health care industry and experience as a Front Desk Administrative.
Highlights & Qualifications
8 years of experience in healthcare
Result oriented with proven ability to work under stressful situations.
Excellent Customer Service and Communication Skills
Dependable, Flexible, and proven team player.
Multiline phone system
Data Entry documentation
Recordkeeping and bookkeeping
File and data retrieval system
Insurance eligibility verification
Office supplies ordering
Appointment scheduler
Work History
Clarksville Mont. County School System Front Desk Administrative Clarksville, TN 2020-2022
(CMCSS)
Greeting patients, appointment scheduling, and scans reports/results into electronic medical record. Patient registration. Operates a high call volume multiline phone system. and either responds to inquiry, directs caller to appropriate personnel, or initiates a secure text follow-up call for response by medical personnel. Verifying insurance eligibility in Availity. Schedules automated reminder calls, email, or texts to all patients in the automated appointment reminder system, utilizing Updox. Inputs patient data, and maintains patient’s records, use of an EHR (electronic health record), verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart/records. Provides support for Clinic Administration. Maintain accurate inventories and assists with the ordering of office supplies. Assists in receiving office supplies, efficiently organized. Maintaining the filing system.
Clarksville Mont. County School System (CMCSS) Cafeteria Aide Clarksville, TN 2017-2020
Cook and prepare food; washing dishes and cooking utensils; set up food line and salad bar; stocking shelves with fresh food supplies. Operating deep-fat fryer; prepare deli sandwiches and baked goods. Fill milk boxes and stack milk crates. Set up and monitor serving line; keep serving lines well-stocked and clean. Check food temperatures to keep food hot or cold as needed. Ensures adequate supply of food trays, napkins, and silverwares; maintains cleanliness between classes and after lunch; puts out ice and condiments. Wrap and store leftovers after lunch. Contribute to the smooth and efficient operation of the school cafeteria.
Agero Roadside Assistant Customer Service Clarksville, TN 2015-2017
Answer inbound calls from stranded customer. Assist with roadside needs for tire change, gas, towing, lockout, jump vehicle. Explain benefits, service availabilities and claims procedures to customers. Dispatch service providers to customer’s location. Use Google maps to help assist customer’s location on main roads, highways, back roads and more. Assist with contacting emergency service if needed.
Talent Force (Sub CMCSS) Cafeteria Aide Clarksville, TN 2013-2016
Cook and prepare food; washing dishes and cooking utensils; set up food line and salad bar; stocking shelves with fresh food supplies. Operating deep-fat fryer; prepare deli sandwiches and baked goods. Fill milk boxes and stack milk crates. Set up and monitor serving line; keep serving lines well-stocked and clean. Check food temperatures to keep food hot or cold as needed. Ensures adequate supply of food trays, napkins, and silverwares; maintains cleanliness between classes and after lunch; puts out ice and condiments. Wrap and store leftovers after lunch. Contribute to the smooth and efficient operation of the school cafeteria.
North Clarksville Medical Center Front Desk Administrative Clarksville, TN 2011-2012
Typed information accordingly using Windows XP, filing, ten-key, faxed appropriate document to different departments, telephone etiquette. 18 months training in medical office billing, verifying insurance and eligibility, update and maintain patient records for physician’s practice. Scanning and attaching new patient information charts to Medisoft software. Posting payments for EOB and insurances, sending secondary insurances, schedule appointments, greet patient professional and courtesy, assess patient needs, and enter patient charges. Money management in accurate draw count and, collect payments for self-pay experience, filing in alphabetical and numeric order, organizing super bill, verifying super bill entered Medisoft, balance super bill, return mail verification, update patient’s charts, and submit claims
1st Choice Food Service Cashier/Server Oak Grove, KY 2008-2011
Customer service, telephone etiquette, ten key, money management, bank deposits, sorting files in numeric and alphabetical order. Collect for account balances, complete adjustments transaction for money management and accurate draw count. Maintain awareness of menus upkeep for customers, operator military AKO computers, maintain a professional appearance
Mc Donald’s Restaurant Shift Manager Clarksville, TN 2007-2008
Shift manager assigned shifts and duties accordingly, crew trainer, money management, bank deposits, customer service, ensure customer satisfaction, food quality, waste control. Informs, directs, and addresses any issues or concerns. Manage a shift of 6-10 crew members, Maintain awareness of menus upkeep for customers
Advanced Health Care Care Provider Tacoma, WA 2006-2007
In-home patient care, bookkeeping, charting, filing, organizing patient daily activities. Running errands, preparing meals and feeding, maintain patients’ personal appearance, having experience working with Dementia, Alzheimer’s and mentally challenged populations, performed a range of support duties including graphs vital signs, preparing equipment for procedures. Documented information in patient medical records
Western State Hospital Mental Health Technician Tacoma, WA 2003-2006
Observe patients’ behavior and documents according to mental health patient treatment plan. Maintain patient records and report patient status, bookkeeping, and filing, ensure patient Safety through general health status and daily activities. Coordinated with medical support services such as Hospital Administration, Physicians, Healthcare Agencies, and Families to provide the best possible medical care and assistance to clients and perform patient care and aided personal appearance
Olympics Alzheimer’s Residence Nursing Assistant Gig Harbor, WA 2002-2004
Active and effective team leader, having experience working with Dementia, Alzheimer’s and
Mentally challenged populations, Distributed medication under nurses and physicians’ guidance
Assist with organizing patient daily activities, observed patients Behavior and documents according to the policy plan for patient’s treatment, filing, and assist with patient feeding and ensure proper medication intake, maintain patient’s personal appearance, documented information in medical records following specific guidelines in Service Policy and Procedure Manual
Ashley Gardens Nursing Assistant University Place, WA 2000-2002
Organized patient daily activities and enter on written log, observed patients’ behavior and documents according to the policy plan for patient’s treatment, Distributed medication under nurses and physicians’ guidance, ensure proper medication intake, maintain patients’ personal appearance, preparing meals and feeding, having knowledge and experience with patient that have Dementia, Alzheimer’s
Education
09/09-10/11 Day mar Institute Billing and Coding Specialist Clarksville, TN
10/02-11/02 Rainier Vista Care Center Certified Nursing Assistant Training Puyallup, WA
05/01-05/01 Clover Park Technical College Phlebotomy Lakewood, WA
01/99-05/99 Tacoma Urban League End User Operator Program Tacoma, WA
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