Jeanne Dixon

*** ******* **** *****

Clarksville, TN 37042

601-***-****

adsibz@r.postjobfree.com

Objective: Seeking full time employment that will utilize my 8 years of experience in the health care industry and experience as a Front Desk Administrative.

Highlights & Qualifications

8 years of experience in healthcare

Result oriented with proven ability to work under stressful situations.

Excellent Customer Service and Communication Skills

Dependable, Flexible, and proven team player.

Multiline phone system

Data Entry documentation

Recordkeeping and bookkeeping

File and data retrieval system

Insurance eligibility verification

Office supplies ordering

Appointment scheduler

Work History

Clarksville Mont. County School System Front Desk Administrative Clarksville, TN 2020-2022

(CMCSS)

Greeting patients, appointment scheduling, and scans reports/results into electronic medical record. Patient registration. Operates a high call volume multiline phone system. and either responds to inquiry, directs caller to appropriate personnel, or initiates a secure text follow-up call for response by medical personnel. Verifying insurance eligibility in Availity. Schedules automated reminder calls, email, or texts to all patients in the automated appointment reminder system, utilizing Updox. Inputs patient data, and maintains patient’s records, use of an EHR (electronic health record), verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart/records. Provides support for Clinic Administration. Maintain accurate inventories and assists with the ordering of office supplies. Assists in receiving office supplies, efficiently organized. Maintaining the filing system.

Clarksville Mont. County School System (CMCSS) Cafeteria Aide Clarksville, TN 2017-2020

Cook and prepare food; washing dishes and cooking utensils; set up food line and salad bar; stocking shelves with fresh food supplies. Operating deep-fat fryer; prepare deli sandwiches and baked goods. Fill milk boxes and stack milk crates. Set up and monitor serving line; keep serving lines well-stocked and clean. Check food temperatures to keep food hot or cold as needed. Ensures adequate supply of food trays, napkins, and silverwares; maintains cleanliness between classes and after lunch; puts out ice and condiments. Wrap and store leftovers after lunch. Contribute to the smooth and efficient operation of the school cafeteria.

Agero Roadside Assistant Customer Service Clarksville, TN 2015-2017

Answer inbound calls from stranded customer. Assist with roadside needs for tire change, gas, towing, lockout, jump vehicle. Explain benefits, service availabilities and claims procedures to customers. Dispatch service providers to customer’s location. Use Google maps to help assist customer’s location on main roads, highways, back roads and more. Assist with contacting emergency service if needed.

Talent Force (Sub CMCSS) Cafeteria Aide Clarksville, TN 2013-2016

Cook and prepare food; washing dishes and cooking utensils; set up food line and salad bar; stocking shelves with fresh food supplies. Operating deep-fat fryer; prepare deli sandwiches and baked goods. Fill milk boxes and stack milk crates. Set up and monitor serving line; keep serving lines well-stocked and clean. Check food temperatures to keep food hot or cold as needed. Ensures adequate supply of food trays, napkins, and silverwares; maintains cleanliness between classes and after lunch; puts out ice and condiments. Wrap and store leftovers after lunch. Contribute to the smooth and efficient operation of the school cafeteria.

North Clarksville Medical Center Front Desk Administrative Clarksville, TN 2011-2012

Typed information accordingly using Windows XP, filing, ten-key, faxed appropriate document to different departments, telephone etiquette. 18 months training in medical office billing, verifying insurance and eligibility, update and maintain patient records for physician’s practice. Scanning and attaching new patient information charts to Medisoft software. Posting payments for EOB and insurances, sending secondary insurances, schedule appointments, greet patient professional and courtesy, assess patient needs, and enter patient charges. Money management in accurate draw count and, collect payments for self-pay experience, filing in alphabetical and numeric order, organizing super bill, verifying super bill entered Medisoft, balance super bill, return mail verification, update patient’s charts, and submit claims

1st Choice Food Service Cashier/Server Oak Grove, KY 2008-2011

Customer service, telephone etiquette, ten key, money management, bank deposits, sorting files in numeric and alphabetical order. Collect for account balances, complete adjustments transaction for money management and accurate draw count. Maintain awareness of menus upkeep for customers, operator military AKO computers, maintain a professional appearance

Mc Donald’s Restaurant Shift Manager Clarksville, TN 2007-2008

Shift manager assigned shifts and duties accordingly, crew trainer, money management, bank deposits, customer service, ensure customer satisfaction, food quality, waste control. Informs, directs, and addresses any issues or concerns. Manage a shift of 6-10 crew members, Maintain awareness of menus upkeep for customers

Advanced Health Care Care Provider Tacoma, WA 2006-2007

In-home patient care, bookkeeping, charting, filing, organizing patient daily activities. Running errands, preparing meals and feeding, maintain patients’ personal appearance, having experience working with Dementia, Alzheimer’s and mentally challenged populations, performed a range of support duties including graphs vital signs, preparing equipment for procedures. Documented information in patient medical records

Western State Hospital Mental Health Technician Tacoma, WA 2003-2006

Observe patients’ behavior and documents according to mental health patient treatment plan. Maintain patient records and report patient status, bookkeeping, and filing, ensure patient Safety through general health status and daily activities. Coordinated with medical support services such as Hospital Administration, Physicians, Healthcare Agencies, and Families to provide the best possible medical care and assistance to clients and perform patient care and aided personal appearance

Olympics Alzheimer’s Residence Nursing Assistant Gig Harbor, WA 2002-2004

Active and effective team leader, having experience working with Dementia, Alzheimer’s and

Mentally challenged populations, Distributed medication under nurses and physicians’ guidance

Assist with organizing patient daily activities, observed patients Behavior and documents according to the policy plan for patient’s treatment, filing, and assist with patient feeding and ensure proper medication intake, maintain patient’s personal appearance, documented information in medical records following specific guidelines in Service Policy and Procedure Manual

Ashley Gardens Nursing Assistant University Place, WA 2000-2002

Organized patient daily activities and enter on written log, observed patients’ behavior and documents according to the policy plan for patient’s treatment, Distributed medication under nurses and physicians’ guidance, ensure proper medication intake, maintain patients’ personal appearance, preparing meals and feeding, having knowledge and experience with patient that have Dementia, Alzheimer’s

Education

09/09-10/11 Day mar Institute Billing and Coding Specialist Clarksville, TN

10/02-11/02 Rainier Vista Care Center Certified Nursing Assistant Training Puyallup, WA

05/01-05/01 Clover Park Technical College Phlebotomy Lakewood, WA

01/99-05/99 Tacoma Urban League End User Operator Program Tacoma, WA

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