Audrey Zimou holland

Silver Spring, MD *****

adsibf@r.postjobfree.com

+1-470-***-****

Experienced data entry specialist with strong multi-tasking skills and ability to efficiently prioritize task,

coming with active listening skills, data entry and sound knowledge of microsoft excel, powerpoint and

word. Authorized to work in the US for any employer

Work Experience

Arise health Clinic

Data Entry Specialist II

December 2021 to Present

•Accurately enter patient information and medical data as part of a busy office

•Leverage Electronic communication with physician offices to obtain information

•Create and process electronic patient charts (HEAVY DATA ENTRY)

•Accurately Compile and enter information into databases

•Upload information for electronic availability

•Utilize critical thinking to analyze and complete referral information

•Fax information to physician offices

Westin Hotel - Atlanta, GA

Front Desk Receptionist/Customer Service Representative

November 2018 to November 2021

•Greeted customers using a positive and clear speaking voice

•Listened to requests and responded with appropriate action and provided accurate information

•Completed the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

•Made appropriate selection of rooms based on guest needs.

•Verified and imprinted credit cards for authorization using electronic acceptance methods.

•Handled cash, made change and balanced an assigned house bank.

•Converted foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

•Promptly answered the telephone using positive and clear communication.

•Closed guest accounts at time of check out and ascertained satisfaction.

•Negotiated compromise in the event of dissatisfaction.

•Solved guest complaints, conducting thorough research to develop the most effective solutions and negotiated results.

•Listened and extended assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Entergy Nuclear Power Plant - Atlanta, GA

Order Entry/Customer Service Representative

October 2016 to 2018

Communication, attention to detail, time management, phone answering.

Greeted customers

Conducted customer service surveys

Assisted customers via live chat

Receptionist/Patient Care Coordinator

Bon samaritain - Norcross, GA

Customer Service Representative

September 2015 to October 2016

•Educated patients on the importance of a medical home and the difference between Primary Care and care under the PCMH model.

•Greeted clients and established a positive office atmosphere

•Organized and maintained files and records;

•Protected patient information and rights to maintain confidentiality with both personal and financial information.

•Maintained operation by the following policies and procedures; reporting changes as needed.

•Assisted Nurse Case Manager in tracking patient visits and health outcomes.

•Streamlined appointments and paperwork.

•Assisted with the preparation of administrative reports.

•Provided updates of patient progress to be placed in the EHR.

•Assisted patients in completing computer based surveys regarding level of understanding of their chronic disease state.

Education

Associate in Science (AS) in Nursing

Georgia Gwinnett College - Lawrenceville, GA

August 2018 to 2020

High school diploma or GED

Skills

• EMR Systems • Triage • Hospital Experience • Vital Signs • Medication Administration • Patient Care

• Customer service • Medical terminology • Communication skills • Computer skills • Microsoft Office

• Order Entry • Conflict management • Microsoft Powerpoint • Microsoft Excel • Microsoft Outlook

• Customer support • Data entry (6 years) • Bilingual • French • Typing

Languages

• French - Exper

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