Customer Service Representative
Resume:
DEBRAYLON A. MCCLINTON
Lancaster, Texas 75146
***************@*****.***
PROFESSIONAL SUMMARY
Service-focused Customer Service Representative dedicated to maximizing
satisfaction and retention with proactive attention to individual customer needs.
Smoothly handles questions and resolves concerns with great problem-solving abilities
and attention to detail. Multitasks and manages time well to consistently meet
performance targets.
Dedicated customer service professional with experience selling various types of retail
products and exceeding sales goals. Well-versed in retail marketing processes and
utilizes superior problem-solving skills. Organizes and manages data quickly to respond
to customer inquiries.
Energetic customer service professional eager to deliver positive, memorable
experience to every customer. Consistently exceed expectations with strong time
management and multitasking abilities. Quick learner and hard worker with natural
sales talents.
SKILLS
Account updating Report generation Problem resolution
Order processing Customer consulting Client communication
Conflict resolution Researching Member account management Customer service Opening and closing accounts Complaint documentation
Data entry Microsoft Office Dependable
Typing Willing to Learn Communication
Accuracy Time Management Self-Starter
Great Physical ability Honest and Trustworthy Ability to work alone and in a team
EXPERIENCE
Customer Service Representative, AT&T, March 2019-August 2022, Fort Worth, TX
Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies.
Provided solutions, recommendations, and replacements with empathy and positive feedback.
Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Used up selling and cross-selling techniques to provide solutions to customer issues.
Implemented best practices in fostering exceptional customer care support and satisfying customers.
Completed sales payments, refunds, and exchanges and issued store credit.
Answered inbound calls to greet and assist customers with various needs and questions.
Processed customer product orders in collaboration with third-party fulfillment vendor.
Conducted follow-up calls at customer locations.
Addressed customer concerns and complaints and resolved issues promptly.
Responded to customer questions and complaints and documented consumer communications.
Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.
Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions.
Communicated with clients over phone, email, and chat platforms.
Validated data and resolved problems related to system-generated information.
Engaged members in conversation to offer products and services to meet needs and goals.
EDUCATION
High School Diploma May, 2014
Life High School, Dallas, Texas
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