Carolyn Gaines

Alexander City, AL *****

334-***-****

adsiaf@r.postjobfree.com

Summary

Skills

Customer support needs assessment

Call Center Operations

Service desk support

Communication

Experience

April 2012 to February 2022

C&S Fashion Syacauga, AL

Customer Service Technology

Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.

Maintained inventory of IT supplies by checking and documenting levels regularly.

Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.

July 2010 to February 2011

American Inn Motel Alexander City, AL

Clerk

Documented and routed business correspondence to manage office paperwork.

Prepared and issued purchase orders, invoices and statements.

Education and Training

May 1994 Marbury High School Marbury, AL

High School Diploma