Service Delivery Project Manager
Resume:
Yunus Yusuf Shaikh
Cell: +91-977-***-****
H-***, Hanjar Nagar,
Pump House, Andheri (East),
Mumbai – 400093
E-MAIL: *********@*****.***
*PROJECT MANAGEMENT, *SERVICE DELIVERY AND OPERATIONS, *PROCESS DEFINING AND IMPLEMENTATION, *TRANSITION MANAGEMENT, *REVENUE MANAGEMENT. Professional Summary:
Creative and aggressive self-starter with integrative thinking and effective analytical skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments. Leadership skills in managing the supplier, market analysis, project management, facilitation, and training end users. Team player to work with different teams within the organization to get the job done on time. Strong communication and effective analytical skills when working with developers, project managers, subject-matter experts, stakeholders, system implementer and application end-users. KEY SKILLS:
● Project Management
● Business process improvement
● Requirements gathering
● Project cost planning
● Risk mitigation and management
● Results-oriented
● Agile Methodologies
● Strategic planning
● Team player
● Project planning and development
● Advanced understanding of JIRA
● Team building
● Cross Functional Team Leadership
● Effective Communication & Coordination
● Transition Management
EDUCATION QUALIFICATIONS:
● MBA (Marketing & Management),
Welingkar Institute of Management
(2018)
● BSc (Computer Science)
Mumbai University
(2011)
PERSONAL INFORMATION:
Date of Birth: 30th Nov 1987
Nationality : Indian
Marital status: Single
City of residence: Mumbai
WORK EXPERIENCE:
Process Manager - Trade Compliance
eClerx Services Ltd. 11/2021 - 06/2022
● Connect with partners, scope request or requirement and work with a team towards achieving them – act as a bridge between client, team, and other parties involved
● Help back-end developers with coding/troubleshooting and salvage best practices of UX UI and replicate to other relevant projects
● Turn UI/ UX designs into prototypes, creating excellent interactions from designs
● Optimize applications for maximum speed & scalability
● Design new features, or maintain old features
● Collaborate with back-end developers and web designers to improve the usability
● Stay up to date with emerging technologies
● Gain feedback continuously from users, team leads, and colleagues.
Project Manager – Implementation
eClinical India Pvt Ltd. 09/2016 - 11/2021
● Work with key stakeholders to analyse business
requirements and suggest improvements to achieve
efficiencies.
● Working closely with Developers to enhance an existing product and for customised solutions as per client business needs.
● Provided pre-sales support by working closely with our sales teams to understand and define client’s key business drivers and requirements
● Independent and solely responsible for all the administrative, budgeting and resource management during project
implementation.
● Worked on both the business solutions viz. B2B and B2C.
● Manage project scope and to adhere to it to meet deadlines.
● Defined clear targets and objectives and communicated them to other team members.
● Maintain and update project plans for clients to have a clear vision on project progress.
● Responsible for Project Initiation, Project planning, Project Execution and Project closure.
● Manage User Acceptance Testing (UAT) process and obtain Client Acceptance for go-live and transition the client to support team.
● Developing and maintaining a risk management process in which all project risks are promptly flagged, reported, and properly addressed.
● Propose product solutions which meet those requirements, ensuring they are technically viable and add value to the overall proposal Warm transition of the Project to support team after successful Go live.
● Working on both Agile and waterfall methodologies.
● Manage and lead meetings with internal and external clients.
● Manage and conduct On-site Trainings and Go Live plans.
● Hands on experience on ERP and CRM based product development process.
Sr. Interface Project Manager
eClinicalWorks India Pvt Ltd. 12/2011-09/2016
● Experience in handling US clients and Vendors, worked with US Govt bodies on healthcare projects.
● Created process document for implementing point to point projects which was used by other Project Managers for implementing similar projects.
● Conducted Technical & Management Process training for the batch of 15 new recruits on board.
● Consistently met deadlines and requirements for all production work orders.
● Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
● Translated business goals, feature concepts and customer needs into prioritised product requirements and use cases.
● Led a team of technical staff through defining the requirements for several support applications for the use of customer services staff.
● Manage and lead meetings with internal and external client
● Initiate implementation process by serving as transition point from Sales Team to Client Services. Schedule and conduct client kick-off meetings
● Manage conflict and issues proactively to build strong client relations
● Independent and solely responsible for all the administrative, budgeting and resource management during project
implementation
● Be solely responsible for all administrative, operational and logistical task during project implementation
Smart-Class Coordinator (Elearning Domain)
Educomp Solution Pvt Ltd
06/2011-12/2011
● As per request, I need to gather information on the topics provided by clients.
● Need to Prepare the PPT as per requirements.
● Create MIS reports monthly to gauge the utilization of our product by clients.
● Train clients on products and to motivate them to use the product to the core.
● Manage Billing.
● Maintain the server and if any major technical issues need to work with multiple vendors and stakeholders.
● Positive attitude, strong team culture, analytical knowledge of Process.
Contact this candidate