Sales Store Service Representative

Carlos Manuel Reis Dias

Pompano Beach, FL ***** ️ Mobile: 305-***-**** *******.*********@*****.*** Career

TekPartners in Boca Raton, FL 08/2021 - 08/2022

Business Process Analyst/Process Mapping (German) @ CSL Plasma (contractor) – duties: Created Visio and ARIS process maps in German and English based on existing documentation such as SOP’s (Standard Operation Procedures) and WI’s (Work Instructions); Obtained additional information during meetings with SME’s (Subject Matter Experts) in Germany and in the U.S. to create “as-is” and more detailed Visio and ARIS process maps Tesla in San Mateo, CA 11/2020 - 08/21

Data Annotation Specialist – duties:

Used Autopilot labeling interface to label images critical to training deep neural networks; Interacted with the computer vision engineers on the Autopilot team to help improve on the design of an efficient labeling interface; Gained basic computer vision and machine learning knowledge to better understand how the labels are used by learning algorithms, as this allows to make more judgement calls on difficult edge cases that might come up during labeling

Vettanna in San Jose, CA 09/2019 - 11/2020

German Taxonomy Analyst at eBay (contractor) – duties: Designed structured data to create best of brand selling and buying experiences; Improved the quality and quantity of structured data; Researched products; Created elegant and intuitive user experiences based on solid taxonomy guidelines; Clearly and adroitly communicated taxonomy decisions within a global team; Used native level German verbal and writing skills in addition to being able to collaborate in English; Redefined, restructured and globally aligned the category structure and localization for the US, UK, Australia and German sites; Analyzed complex classification issues; Evolved as a subject matter expert in my area of taxonomy design via multiple means including but not limited to, competitor analysis, community outreach and general research; Identified, developed and implemented routines for ongoing data quality assurance; Defined and wrote specs for improved data management tools; QAed new tools and new features to existing tools; Used existing processes and defined new ones, to efficiently create and maintain categories and item specifics on proprietary Classification platform; Worked closely with the Analytics, Product, and Development teams to define new products and helped make them happen, quickly and creatively, by constructing, organizing and implementing data, on my own or through the use of remote teams, or as a lead of an internal team; Actively troubleshooted and responded to user experience issues that were caused by data or software or a combination of both and worked to resolve them quickly independently and/or with other

Welocalize in Cupertino, CA 04/2019 - 09/2019

German Linguistic Tester at Apple (contractor) – duties: Quality Control: Reviewed and curated ebooks/audiobooks/video media content; Collaborated with content providers to troubleshoot; Resolved production and content-related issues; Troubleshoot display of ebooks and audiobooks content visible in the online store Vaco in San Jose, CA 11/2018 - 03/2019

Certified Content Review Analyst at Google (contractor) – duties: Maintained a high level of familiarity with Google policy verticals; Used my native German language skills on a daily basis; Reviewed user- reported content for compliance with Google policy guidelines; Met and/or exceeded ambitious core work targets; Identified global & local trends and monitored major and minor violations; Responded to additional requests and projects as needed; Provided policy consultation and guidance to other admins and teams

MAN Energy Solutions in Pompano Beach, FL 08/2016 - 08/2018 Spare Parts Representative Resale – duties:

Technical and commercial order management of spare parts sales; Full order to cash process responsibility; Evaluated projects and initiated the project start; Processed customers RFQ s; Technical identification of parts and clarification with product factories; Created offers in SAP (system languages are German and English); Followed up on quotations; Received orders and created order confirmations; Followed up on logistics, deliveries, documents and payments; Daily support in general matters; Processed spare parts offers; Handled purchase orders, order confirmations and invoices; Worked closely with the Superintendents and assisted in technical spare parts matters; created visio process flows GMMI, Sunrise in Florida, USA 10/2014 – 07/2016

Team Lead Assistance Coordinator, Internal Auditor and ISO-Team member – duties: Handled incoming phone calls, emails and faxes; Communicated in English/German/Portuguese and Spanish with clients, patients and providers on active cases; Organized repatriations such as ground transportations (i.e. ambulance, limousines); Coordinated details with airlines; Booked hotels; Overviewed and assured that cases were handled accordingly to priority; Provided assistance, support, guidance and continuous training to the team; Planned, prepared and conducted internal audits; Documented processes and helped preparing the company for recertification of ISO 9001:2008.

Bassermann minerals GmbH & Co. KG in Mannheim, Germany 05/2008 – 07/2014 Purchasing (warehouses), Logistics and Quality Manager Biggest accomplishment: saved € 15.000 just in the 1st year after implementing a tendering tool Purchasing/Material Planning for the 3 warehouses (Mannheim/GER, Strijbeek/NED, Hamburg/GER) duties: Entire purchase order processing (National & International) including order tracking; Verified and booked delivery notes, warehouse receipts, credit notes, shipping and supplier invoices; Optimized warehouse values; Complaints management via continuous improvement program; Onsite evaluation of damaged shipments (warehouse Mannheim); Took preventive measures, documented, processed, determined, identified and verified root causes and escape points; Total traceability of complaints from start to end; Correspondence in English, Spanish and Portuguese with international suppliers, Edited and partially neutralized certificates of analysis, Created and edited items and suppliers in the ERP systems (IBM AS400 and SAP), Obtained Long-term supplier's declarations, Created and submitted monthly reports to Intrastat Resume of Carlos Manuel Reis Dias page 1 of 2

Carlos Manuel Reis Dias

Logistics duties:

Negotiated and optimized freight charges on existing routes; Opened online tendering for new routes with international carriers; Continuous maintenance and updating of the transport licenses and ISO 9001:2008 certificates Quality Management duties:

Coordinated the creation of the quality management manual and kept documents and records up to date; Planned, initiated, coordinated and evaluated the internal quality management projects including task forces and quality circle meetings; Planned and performed internal audits; Prepared, monitored and reviewed external audits; Planned and performed training sessions relating to quality management; Prepared the company for the ISO 9001:2008 recertification

JAGIL GbR, Germany 01/1995 – 10/2008

Chief Executive Officer (CEO), Associate and Rap artist of the Rap/R&B group JAGIL (formely known as LINEOUT), biggest success: 1. Place at Deutscher Rock-Pop-Preis 2001 best Hip Hop & Rap Band. Main Duties and Responsibilities: Composed and produced songs; Wrote song lyrics; Hired artists via self-organized castings; Assigned duties; Delegated responsibilities; Organized trainings and rehearsals; Acquisition of gigs, sponsors, photographers, appropriate locations to practice; Cooperation with other artists to contain costs and exchange knowledge; Planned and implemented routines to perform on stage; Created a promotional concept; Created the band name and the band logo; Designed the layout of the CD-booklet, inlays and disc; General administrative duties i.e. obtained offers, data backup, protection and copyright of the songs on a regular basis DECA-Europe, Heidelberg Commissary, Customer Svc Div, Germany 12/2005 – 04/2008 Commissary Support Clerk and Sales Store Checker - duties: Accounting; Monitored pricing controls; Maintained complete pricing integrity; Participated in formal and informal inventories; Generated shelf labels; Responded to cashier and customer inquiries concerning item prices, Ensured that all displays were properly signed with the correct price; Ensured that all items on display were correctly programmed into the front-end registers; Operated a mini-computer system; Received and processed a variety of accounting documents including the Report of Deposit and Vendor Credit Memorandum, Performed a variety of supply clerk duties; Ensured that an adequate stock of administrative and operating supplies was maintained; Responsible for the IMPAC credit card and the charges against it; Reconciled invoices against credit card statements, Maintained a running account of expenditures; Received and stored supplies, Operated an Electronic Point of Sale (EPOS) cash register coupled to a scanning system and scale; Ensured only authorized individuals were allowed to purchase items from the commissary, Recorded sensitive item sales and retiree purchase information as required, Received and verified change fund on a daily basis, Supervised self check out area Citibank Privatkunden AG & Co. KGaA, Augsburg, Germany 01/2002 – 07/2002 Customer Service Representative - duties:

Maintained good customer relations; Sold loans, savings/deposit accounts, savings bonds/savings certificates, fixed-deposit accounts, checking accounts and insurance products; Made recommendations of credit worthiness; Recommended solutions to moderately difficult delinquent accounts; Helped customers solving account problems; Performed administrative tasks Bayerische HypoVereinsbank AG, Augsburg and Munich, Germany 09/1998 – 12/2001 Banker Electronic Mobile Commerce and Banker Account Management – Primary duties: Phone support of international business customers (Italy, Spain, Portugal, North and South America) regarding Electronic Services and E- Commerce; Provided direct solutions of common questions and if required consulted a team of specialists to assist the clients with customized troubleshooting; Created and dispatched foreign-language user manuals; Connected customers with the appropriated communication processors of the bank; Processed account openings of natural persons and corporate bodies in abidance with the law (compliance with federal regulations) to prevent money laundering; Processed changes and transcription of accounts; Closed accounts and authorizations; Developed troubleshooting for the sales and distribution department; Implemented the quality policy e.g. with regularly active participation in employee trainings, Complied with quality and service standards on a daily basis BMW AG, Munich, Germany 05/1997 – 02/1998

Internship during the business apprenticeship in the areas branch, international purchasing and asset accounting - duties: Coordinated deliveries for business customers; Sold parts and accessories; Retrieved the status of new automobiles in the factories; translated English questionnaire about "Questions for input to planning Workshop" into German; Created Excel presentation with the development of purchase results of the BMW AG 1997; Created various PowerPoint presentations; Wrote off capital assets, Booked invoices; Compared accounts with receipts; Controlled and corrected the shift factor of the respective cost centers; Activated assets Education

IHK Augsburg Groß- und Außenhandelskaufmann (Business Administration/Wholesale & International Trade) 08/96 - 07/98 Reischlesche Wirtschaftsschule in Augsburg 09/86 – 07/90 9th Grade in Portuguese language and culture 1988

On and off the Job Training

DECA DoD Government Purchase Card CLG001 03/07

DECA Facility Energy Supervisor and Quality Surveillance Representative 06/07 Exam preparation course for the continuing education studies 09/10 - 03/11 Bachelor Professional of Business (CCI - Geprüfter Wirtschaftsfachwirt IHK) OPPM International, Certificate of completion Essentials of Project Management Communication 02/2017 Languages

Portuguese & German (Native Speaker), English (Excellent), Spanish (Good) Software Skills

SAP, IBM AS400, MS Office (Word, Excel incl. VLOOKUP, Access, PowerPoint, Outlook, Visio, Teams), Windows, MacOS, Android, Google Sheets

(VLOOKUP), Google Docs, Tableau, Jira, Confluence, ARIS, Slack, Zoom, Mattermost and various internal company software Resume of Carlos Manuel Reis Dias page 2 of 2

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