Call Center Assistant Manager

DARYL TROTMAN

**** ******* ******* ***, ****** Springs, 30127

Cell: 678-***-****- ************@*****.***

Professional Summary

Experienced Property Manager effective at managing personnel, property and maintenance team.

Expertise in tenant relations, sales, marketing and business transaction. Versed in Customer

Service and Administration. Exhibits excellent organizational and time management skills.

Work History

Call center Coordinator

Mid-South Security Marietta, GA

8/2019 to 8/2020

●Triangle and help clients with their security system on the phone.

●Help new clients schedule updates for new systems to be installed.

●Help with marketing and billing of clients

MaintenanceCoordinator 03/2018 to 08/2019

Firstkey Homes, LLC- Marietta, GA

●Providing efficient coaching and monitoring of team members to facilitate growth.

●Assisting with scheduling to ensure adequate team member coverage.

●Providing leadership and decision making to serve the business when the Call Center Manager is unavailable.

●Assisting in identifying performance related issues by analyzing data to develop steps to prevent recurrence.

Assistant Manager/Leasing Consultant 01/2011 to 10/2017

Cortland Partners - Atlanta, GA

●Prepared operating budget and financial reports for Atlanta affordable housing programs.

●Determined the eligibility of prospective tenants, following government and fair housing regulations.

●Maintained collection of rental fees, monitored renewals and leasing for a 370 units property.

Property Manager 06/2005 to 12/2010

Lyon Management Group Inc. – Smyrna, GA

●Managed daily operations of 468 units property 90 % occupancy while renovation.

●Evaluated staff performance against expectations and made recommendations for recognition.

●Trained on-site staff in administrative, bond applications and update software.

●Investigate customers complaints and violations and resolve problems following regulations.

Turnkey Manager 04/1994 to 05/2005

Amli Residential – Atlanta, GA

●Managed all aspects of maintenance vendor relations for 1180 units property.

●Managed daily office operations for staff of eight maintenance team employees. Performed accounts receivable duties including invoicing, researching chargeback, discrepancies and reconciliations.

●Maintained the repair and maintenance budget of 1.5 million dollars annually and decreased operating costs by 20% by implementing cost control procedures

Education

High School Diploma,

Atlanta Metropolitan- Atlanta, GA

●Coursework in Property Management

●Building Maintenance and Tenant Relations courses

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