Executive Assistant Case Manager

Yolanda Frieri

E-mail *******@*******.*** **** SW 154 Court

Phone 305-***-**** Miami, FL 33185

EDUCATION

****-**** ******* ************* ********** Miami, FL

Bachelor of Science – Criminal Justice

2002-2005Miami Dade College Miami, FL

Associate in Arts – Criminal Justice

WORK EXPERIENCE

Insight Global (BCFS) (Contract) April 2022 to Present

PRS Case Manager

Independently coordinate referrals, service planning and documentation of services for assigned caseload Act as a liaison with stakeholders, including legal providers and immigration court Accept crisis calls and provide support to families in crisis Participate in weekly virtual or phone meeting with the minor Conduct comprehensive assessments, develop treatment plans, and make independent decisions regarding the safety and well-being of assigned children and families Meet all deadlines required by program supervisor and federal partners Communicate effectively in writing and verbally in English and Spanish.

Be Strong International (Contract) May 2021 to September 2021

Community Connector– Project PEACE

Served as a primary point of contact for residents, referring organizations Organized three major community events Provided resources, information, and advocacy to encourage crime prevention, gang prevention, and crime awareness and response Served as a technical and planning resource for community anti-crime events and initiatives Supervised case manager and facilitator for Project PEACE

Comprehensive Health Services (Contract) November 2018 -November 2019 Case Manager

Coordinated case management and family reunification services for children Initiate and maintains direct contact with each child and the child’s family while the child is in ORR care in order to efficiently advance the child’s family reunification and release the child from the facility facilitated the timely release or discharge of children to identified family members or authorized caregiver/custodian and document the provision of services in each child’s case file Ensured assessments are conducted in accordance with contract policies and procedures. Maintained the ORR Database in accordance with contract policies and procedures.

Sundari Foundation Inc, dba Lotus House November 2017 – November 2018

Resource Coordinator

Assured that the standards of care and quality of services established by the Foundation were met Counsel, guide and assist women who are guests of the Lotus House to empower them to fulfill their action plans for improved quality of life, greater self-sufficiency, and transition to alternate independent or supported permanent housing. individual coaching, educating and advising women with special medical needs about available services, tools and resources to empower them to fulfill their action plans. in depth case management, social services referrals, and advocacy in regard to the full range of services and benefits offered in the community for women and children served; tracking and reporting individual progress toward the fulfillment of their action plans and compliance with such standards; follow-up resource coordination, services and activities to assist women and children who are exiting the program make a successful transition; assisting in documenting, reporting and compliance with the Homeless Management Information Systems, grants, funding agreements and other contracts, insurance policies and agreements of the Foundation, as well as compliance with applicable laws, including fire safety procedures; and establishing networks, alliances and working relationships between the Foundation and other community organizations for accessing available services and resources in the community.

Segal Trials July 2017 – November 2017

Community Outreach Coordinator

Recruit and enroll patient into currently clinical research trials, responsible for planning, developing, implementing, and evaluating programs to attract volunteers work with SICR’s marketing department to develop advertising and promotional materials for the mobile screening van assist supervisor to meet recruitment goals and work independently to meet those goals coordinate recruitment initiatives to increase clinical trial enrollment. This includes delivering presentations designed to promote the organization and its services to the community, maintain a database of community resources and partnerships for regular communications and marketing purposes, including the distribution of the monthly e-newsletter, prepare and maintain internal reports and coordinate internal meetings to review results and develop strategies.

United Way of Miami Dade August 2015 – July 2016 Family Engagement Specialist

Monitor and evaluate systems to process enrollment data at the Directly Operated Programs, Delegates and Partners. Work with the Directly Operated Program, Delegates and Partners to refine and implement an ongoing recruitment and enrollment process. Create and update an Enrollment Protocol Manual to support the Directly Operated Program, Delegate and Partners adhere to State and city regulations and national performance standards and following the agency Recruitment and Selection Policies. Prepare and distribute timely reports and tracking regarding enrollment, recruitment, selection, eligibility and attendance updates to the VP of Programs, Grantee Support Director, Director of Programs and the Grantee Support Services team. Work with Research Department to develop and analyze the community assessment information to assist planning efforts to determine design options, recruitment efforts and enrollment guidelines. Provide input and solutions to develop and or revise the agency’s enrollment, recruitment, selection, eligibility and attendance systems, policies and procedures. Develop and implement training for the department and agency staff involved in enrollment, recruitment, selection, eligibility and attendance implementation and maintenance. Supervised teacher while working as an acting Director of the EHS program at Ethel Beckford school.

Sir Galloway Dry Cleaner May 2014 – March 2015

Executive Assistant

Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications. Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. Maintains customer confidence and protects operations by keeping information confidential. Completes projects by assigning work to clerical staff; following up on results. Prepares reports by collecting and analyzing information. Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies. Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

ConnectFamilias August 2008 – January 2013

Partnership Coordinator

Organize Service Provider Network meetings, Capacity building trainings and community events Coordinate resources with multiple agencies to assist families with their needs Assist partnership management team to ensure seamless integration, evaluation and continuation of all services for families under the “Wraparound” model Represent ConnectFamilias in the Coordinated Victim Assistance Center and manage victims’ cases from Little Havana and Flagami Supervised Community Health Workers

Care Coordinator August 2008 – March 2009

Conducted assessments to assist families with their needs Developed service plans to help families connect with the right agencies Managed cases for low-income families and victims of domestic violence that reside in the Little Havana area

Miami- Dade County Domestic Violence Advocacy Unit January 2007 – August 2007

Intern/Advocate

Provided assistance to victims of domestic violence in Miami Dade County to obtain:

Restrain order Relocation Counseling Legal representation

SKILLS

Training

Targeted Case Manager Family Development Matrix Resolve based Accountability The Children Trust - Data Tracker

State Attorney’s Office 11th Judicial Circuit - Child Support Enforcement Division The Lodge - Domestic violence training

Implementation of Evidence-based Programs and Practices

Communication

Lead trainings on Family Development Matrix and Social Solutions ETO software.

Represent Cinefamily’s as liaison for agencies that provide services in the community including City of Miami Police, Amigos for Kids and Miami Dade College Inter-American Campus

Complete ACCESS applications for many families in the community

Leadership

Lead organized and coordinate events for the community for more than two thousand people

Lead collection of more than 200 holiday gifts for children in Little Havana on a yearly basis

Participate and Facilitated EQUIPO meetings to guide families to be self-sufficient

Participated at the USDA South Florida Ending Hunger Roundtable

Language

Fluent in English and Spanish

Technical

Microsoft Word, Excel, Power Point, Data Tracker Software, Social Solutions ETO software, ACCESS, Service Point, UAC Portal, SharePoint, CRM, Salesforce

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