Business Development And Marketing Coordinator
Resume:
Violet Ntwala Simataa
P.O Box *****, Windhoek +264-**-*******/+264-**-*******
************@*****.***/*************@*****.***
A resourceful and accomplished management professional with comprehensive experience in Marketing, Communication and Events Management. A proactive leader with successful track record of managing complex promotional projects and events within time and budgetary constraints. Possess multidisciplinary repertoire of skills and competencies in executing and implementing events and projects, managing people, leading change, and exceeding stakeholder’s expectations. Possess consistent and precise project planning and execution, with a goal oriented approach that ensures efficiency and success. Versatile and target oriented with persuasive approach. Areas of Expertise & Technical Skills
Marketing Strategies &
Campaigns
Corporate
Communications
Product Positioning &
Branding
Digital Channel
Management
Finance
Project Management
Event Management
Budgeting & Cost
Reduction
Web and Print Content
Development
Training
Management
Business
Leadership and Talent
Aquisition
Vendor Management
Effective Time
Management
Customer Care
Management
Entrepreneurship
Administration
Professional Experience
Business Development Coordinator (Section Head), COMMUNITY SKILLS DEVELOPMENT CENTRE (COSDEC), ONDANGWA - OPUWO, Namibia 06 April 2021- To date JOB DETAIL: Coordinate the marketing, profiling and networking activities and providing efficient administrative and other support services for the Business Development Centre. To develop the marketing plan for the Centre. Working closely with the BD/MM Manager to ensure that all opportunities for new business are capitalized on a no stone is left unturned in the pursuit of new business for the centres. Responsible for all marketing and networking activities of the Centre and implement the marketing strategy at the Centre.
Areas of Operation:
Support retail management
Event planning & shows
Event administration
Marketing of products, events, trainings and Centre
Networking
Communication
Market research
Development and provision of business support services
Planning and reporting
Administration
Part of the centre management team
MAIN TASKS AND RESPONSIBILITIES:
SUPPORT RETAIL MANAGEMENT
Coordinate orders from clients for products from National crafters.
Liaise with Training Coordinator with regards to orders for crafts produced at Centre.
Coordinate Craft selection and buying trips when required.
Ensure formal procedures are adhered to by signing MOUs or contracts between crafters or craft organisations and COSDEF Arts & Crafts. EVENT PLANNING & SHOWS
Negotiations for events with:
Booking of event space.
Arrange food and beverage.
Order audio-visual equipment.
Make travel arrangements if necessary.
Develop & order event advertising materials.
Ensure appropriate décor.
Gather information on each event/project to achieve quality standards.
Create and revive room layout for each event.
Serve as a liaison with service providers/vendors on event-related matters.
Managing on-site production and clean-up for events as necessary.
Prepare event/workshop materials e.g. name/seating cards etc., promoting and using the Centre’s production workshops/units where ever possible.
Close all events are required.
EVENT ADMINISTRATION
Sourcing tenders and writing proposals.
Preparing budgets and provide periodic progress reports to Centre Manager for each event.
Keep tract of event finances including check requests, invoicing and reporting.
Coordinate events and visits to view venue.
Scheduling of events on the calendar.
MARKETING OF PRODUCTS, EVENTS, TRAININGS AND CENTRE
Develop printable and digital Marketing Materials and strategies for distribution.
Maintain the website/Facebook and all social Media.
Update on-line catalogue and profiles of crafters.
Organize participation of various Trade Fairs, Expos and School visits.
Design all advertising materials.
NETWORKING
Establish national network of performers/Artists/Musicians/Drama groups.
Select Youth Drama Groups, who use Amphitheatre to practice and perform.
Establish national network of companies in Corporate and Tourism sector for the conference facility.
Promoting the goals and activities of the COSDEF Arts & Craft Centre and COSDEC.
COMMUNICATION
Excellent communication skills, including writing, proof reading skills and speaking.
Excellent interpersonal skills both in person and by phone, with high professionalism.
Customer Care ethics and high expectations for quality. MARKET RESEARCH
Develop appropriate questionnaires about venue and events with Arts & Crafts Team.
Conduct Market Research.
Analyse data and implement changes.
Develop new innovative ideas alongside Centre Manager for performances for performances and conferences in line with Research results. DEVELOPMENT AND PROVISION OF BUSINESS SUPPORT SERVICES
Identify SME Incubation Units needs and write appropriate proposals for the acquisition and fulfilment of those needs.
Establish and maintaining business support services to Incubation Units and Retails shops.
Provide measures to ensure the recoveries of funds advanced to Incubators.
Supervision of Incubation services.
Organise SME Training.
Provide mentoring and coaching services/programmes to Incubates and external SMEs.
Supervision and coordination of Entrepreneurship trainings. PLANNING AND REPORTING
Prepare annual and quarterly work plans.
Prepare annual and quarterly event progress reports.
Submit to Centre Manager all reports on timely manner. ADMINISTRATION
Part of the Centre Management Team
Take minutes at the management meetings
Supervise all staff members in the absence of the Centre manager
Drafting Business Proposals for funding
Drafting Marketing Polices for operations
Senior Events Management Officer (Section Head),THE INTERNATIONAL UNIVERSITY OF MANAGEMENT, Windhoek, Namibia 14 February 2017 -06 May 2020 Events Management
Responsible for the commercial strategy of IUM Venue Services, maximising revenues for the institution, building new business and providing excellent customer service to both internal and external customers.
Increased profitability of the department by 65% by effectively controlling the venue space to maximise sales and profitability.
Streamlined expenditure by negotiating heavily discounted purchase rates to update venue furniture, equipment and infrastructure.
Identified and developed new business opportunities, maximising further customer account penetration through a focussed venue space marketing campaign.
Authored, presented and gained approval for customer care policies and procedures which ensured proactive and responsive customer-focussed service delivery for internal and external customers such as procedures to deal promptly with any customer complaints and last minute requests for changes and support.
Successfully managed a streamlined customer service for events, from initial negotiation to completion of event and post event care; working in conjunction with the IUM Property Manager and other internal service providers, to ensure all support services are provided to the IUM Venue Services customers in a safe, efficient, timely and customer-focused manner. On the day, meeting and greeting customers to explain and demonstrate the services as necessary (housekeeping, audio visual equipment, catering and Health & Safety).
Debt Collection Supervisor / Senior Events Management Officer (Section Head), THE INTERNATIONAL UNIVERSITY OF MANAGEMENT, Windhoek, Namibia 14 February 2017 – 27 July 2018
Debt Collection
Manage the day to day operation of the credit and collection function and team for the International University of Management (IUM).
Recruited and on-boarded new debt-collection team.
Identified gaps in current processes and implemented daily management processed and procedures for the credit and collection function.
Consulted with financial controller on complex collections requiring extraordinary efforts to resolve.
Implemented new collection techniques and interact with third party collection agencies.
Prepare ad-hoc routine reports on the status of indebted accounts as requested or required.
Marketing Officer & Events Coordinator, THE INTERNATIONAL UNIVERSITY OF MANAGEMENT, Windhoek, Namibia 01 November 2015 – 14 February 2017
Increased the application rate for university places by 35% through concerted marketing campaigns at high schools across the country, in the printed press and on radio. Measure calculated by correlating data on application forms with marketing campaigns run in 2013 and 2014
Contributed to developing and implementing the University’s marketing and recruitment strategies.
Prepared and presented market analyses to senior managers of the University at commencement of each marketing campaign.
Devised an implemented a marketing material stock control method
Responsible for the selection and ordering of promotional merchandise for exhibitions and for use as corporate gifts.
Additional Experience:
Marketing & Public Relations Assistant (07 March 2013 – 01 November 2015) -The International University of Management
Assistant Librarian (07 March 2010 – 07 March 2013) - The International University of Management
Receptionist / Stock Controller (07 May 2009 – 07 March 2010) -The International University of Management
Enumerator (2007- July until October) -Labour Resources & Research Institute, Rundu Office Administrator/Stock Controller (01 March 2005 -03 April 2007) -Alba Auto Electric, Rundu
OTHER DUTIES:
Acting Centre Manager at COSDEC ONDANGWA (in the absences of the Centre Manager)
Ordering and distributing graduation attire to academic staff and graduating students (14 February 2017 – 06 May 2020).
Supervising cleaners and responsible for interviewing and recommend appointment (14 February 2017 – 06 May 2020).
Venue Hire (14 February 2017 – 06 May 2020)
Sales person and Designer for the International University of Management’s promotional items (07 March 2013 -14 February 2017.
Editor for the IUM Voice (Newsletter)-published 4 times a year and a Member of the Editorial Board at IUM (07 March 2013 -14 February 2017.
A member of AFFCOM committee responsible for the University’s graduation ceremony and awards since 06 May 2009 – 06 May 2020.
A member of the Hostel committee since 10 January 2014 -06 May 2020.
Receiving money in the bursars’ office form clients during registration (Jan-June- 2011 & Jan 2012, Jan 2013, Jan 2016 and Jan 2017): at the International University of Management (IUM)
Ordering and selling electronic devices to IUM students and staff members (07 March 2013 to date)
Internal Invigilator during May-June & Nov-Dec 2010/2011/2013 final examinations: at the International University of Management (IUM)
Entering exam marks (May-June-2011) final exam: at the International University of Management (IUM)
Leadership Roles
Acting Chairperson of the International University of Management Alumni Association, 10 June 2010 to date
Students Representative Council: The International University of Management (IUM), 10 October 2000 – 10 October 2001
Class Captain: Caprivi Senior Secondary School (CSSS), 02 January 1995 – 30 November 1996
Education & Certifications
Masters of Business Administration, Majoring in Marketing (NQA Level 9): 2015, IUM Bachelor’s Honours Degree in Marketing Management (NQA Level 8): 2012, IUM Diploma in Marketing Management (NQA Level 5): 1999, The Cyprus Institute of Marketing
Senior Secondary Certificate (Grade 12): 1996 Caprivi Senior Secondary School Achievements
2021(June 01-03) : Certificate of Completion: the Cosdef Training of Trainers’ Course
2002(Nov-18-22) : Certificate of in basic stock control: Logistic Information Consultancy Services.
2009(Dec-3-4) : Certificate of record management: International University of Management
References
Mrs. Liina.T.S.Naimwala,
HR Officer
Community Skills
Development Foundation
(COSDEF), Swakopmund,
E-mail: **@******.***.**
Ms Josephine Lupandu,
HR Officer
The International University
of Management,
E-mail:
*.*******@***.***.**
Mr Hillary Imbuwa,
Center Manager
Community Skills Development
Centre(COSDEC), Ondangwa
**@********.******.***.**
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