Data Entry Customer
Resume:
Hello,
My most recent work experience is in the medical office field but my prior experience is in call center and have experience in sales, booking flights, hotels and cars.
I am currently interested in working from home position. The job opening you have available as a Remote CSR Data Entry Customer Service Representative looks like it would be a good fit for me. I would love to be part of company like yours that is creating solutions to address the diverse travel option needs of its customers and clients in the goal of making travel better . My past work experience speaks to this, attached is my resume for you to review, I look forward to hearing from you soon.
Sincerely,
Twini Christin Leoncio
*****.*******@*****.***
Burbank, CA.
Twini Christin Leoncio
*****.*******@*****.***
Burbank, CA.
SUMMARY
Experienced call center agent with a background in sales and as a travel specialist. Strong problem solving and communication skills to deliver outstanding customer care. In-depth experience assessing individual needs, making solutions to better serve both the customer and the company. Embraces teamwork and thrives in a team environment and can also work independently.
EDUCATION
UNCIANO PARAMEDICAL COLLEGES INC., Antipolo City, Philippines
Bachelor of Science in Nursing, 2008
ANGONO REGIONAL PILOT SCHOOL FOR THE ARTS, Angono, Philippines
Major in Music, 2004
EXPERIENCE
BURBANK MEDICAL SUPPLY INC., Burbank California
Office Manager / DME Specialist Front Office, 06/2022 – 4/2022
Managing and collaborating with a small office team, billing team, as well as with the Owner to fulfill orders and provide outstanding customer service with a desire to help the customer and guide them to the DME that is best suited to their needs. Managed all office work in its entirety by making sure all DME orders are being processed, repaired and delivered correctly and in a timely manner. Reviewing patient progress notes, prescription, appropriate diagnosis codes, health insurance. Responsible for doing all administrative tasks, checking Medicare eligibility utilizing Noridian system, calling Doctor’s offices or Medical Facilities to acquire medical records, documentation and follow-up info from Doctors or Insurance Agents. Documenting appropriate HCPCS and CPT codes in processing DME orders utilizing Cortex EDI system, while complying with HIPPA regulations. Ordering DME from our third-party suppliers. Recording EOB's in our database system. Responsible for researching and filing an appeal for all insurance refusal claims by following our plans appeal process. Making sure all billing is updated and being done in a timely manner. Responsible for internal payroll processes and ensuring all employee hours are submitted correctly.
SKINAND BEAUTY CENTER, Burbank California
Medical Assistant, 11/2021 - 03/2022
Rooming-in patients, taking their health history and chief complaints. Assisting Doctors in practicing minor procedures such as biopsies, I&D’s, curettage, steroid injections and biologic injections. Responsible in maintaining patient’s records by updating our new EMA system based from the patients past and current health history. Sending out automated pre authorization request to the patient’s referring Physicians. Making sure each room is fully stocked with medical supplies. Ensuring medical tools are washed and sterilized for the next procedure. Sending out automated medical prescriptions as per Doctors advise. Making follow up calls to the patients as needed before and/or after medical visits. Reviewing each patient’s health insurance policy, authorization, and deductibles before any medical procedure. Processing medical claims after each patient’s visit.
PPOC INC., Makati City, Philippines
Medical Chart Retrieval Specialist, 01/2015 - 02/2016
Responsible for the end-to-end process of collecting medical records and gathering associated documents of targeted patients while communicating with our US-based offices. Thoroughly organizing all paperwork and entering medical data. Making outbound calls to US-based medical facilities for retrieval of individual medical records. Collaborating with third-party companies such as Pharmacies, Medical Laboratories, Therapists, Lawyers and Health Insurance Companies that will provide related studies and research in accordance with our gathered medical data and documents for legal purposes.
• Was consistently successful at meeting or beating record retrieval deadlines and submitting well organized orders to Supervisors and Lawyers.
INTERGLOBE TECHNOLOGIES INC., Metro Manila, Philippines
Process Associate, 03/2013 - 11/2014
Account: Expedia and Webjet Australia
Meets with Team Leader regularly to assess department performance and to plan initiatives targeting improvement. Assisted in gathering process analysis data and developing monthly report for management. Assisted the IT development group in finding more efficient ways to utilize existing technology. Modification of clients Flight Itinerary through Webjet’s System. Accept and process Payments.
WNS GLOBAL SERVICES, Quezon City, Philippines
Travel Account Specialist, 01/2012 - 02/2013
Account: American Express
Provided quality customer service, providing requested information and resolving complaints. Responsible for Booking, Cancelation and Modification of our Client’s Flight Itinerary, Hotel and Car reservations. Accept and process account payments and contracts.
• Was able to achieve our team goals of obtaining the total number of calls per day.
Carelink Health Care Services Company, Quezon City Metro Manila, Philippines
Private Duty Nurse, 11/2009 - 09/2011
Created an initial health evaluation and individualized plan of care for patients.
Provided in-home medical assistance.
Completed patient care documentation and other paperwork.
Assessed and planned continuous nursing care needs.
Make independent clinical decisions when necessary.
Monitor patient health and update care plan accordingly.
Assist and communicate with Physicians, Physical therapist and Pharmacist, Social Health Workers and other Health Advisors in providing total patient care.
Assess the physical and emotional needs of each patient.
Detect early symptoms that could lead to a hospital visit.
Documented symptoms and vital signs (pulse, breathing, temperature and blood pressure).
Clean and dress wounds.
Assist patient with feedings.
Monitor and administer medication and Intravenous Infusions.
Administer medication and assist with pain management.
Providing emotional support to patients and relatives.
• Supervised LVN, CNA and Caregivers in providing total patient care.
SPI GLOBAL, Metro Manila, Philippines
Inbound and Outbound Sales Representative, 05/2008 - 10/2009
Account: Dish Network
Organized workload to exceed sales quotas, received rewards for performance results and accurately forecast all revenue opportunities efficiently. Identified potential clients and followed up on leads from client contacts and office sources. Organized cold calling program to increase department revenue base. Assist customers with knowledge on products and services the company offers, like the individual channels and/or Pay Per View sports channels. Capitalize on opportunities to upsell and fully develop new
accounts and Inform customer of deals and promotions. Created sales tracking tool using Excel, maintaining accurate records of monthly sales and increasing call and data entry accuracy.
• Exceeded the daily sales quotas consistently.
GATAPIA DENTAL CLINIC, Taytay Rizal, Philippines
Dental Assistant, 04/2004 - 10/2005
Greeted incoming patients. Gathered patient information and health background. Prepared the work area, dental instruments, equipment and materials needed for patient dental procedures. Assisted the dentist during dental examinations and procedures through 4-handed dentistry. Sterilize instruments according to regulations. Prepared materials for crowns or dental impressions. Educated patients on good oral hygiene habits and post-operative care instructions. Organized patient’s files and records. Restocked treatment areas and monitored all inventory. Cleaned exam rooms. Answered phones and organized patient’s records. Scheduled appointments. Collected and processed payments.
• Very thorough and attentive to detail
• Exceptional patient care, making them feel welcome and comfortable
TECHNICAL SKILLS
ICD-9-CM, ICD-10, HCPCS Codes, Diagnosis and Procedure Codes.
Medical Terminology.
Knowledge in Electronic Medical Records.
MS Office (Word, Excel, Outlook, Access).
CRM software (Cortex EDI, Noridian, Allscripts, EHR-EMA, EMR, Encite, GDS, Katana, Sabre, Journey).
Excellent communication, negotiation, problem-solving and sales skills.
Ability to work independently with minimal supervision.
Excellent written communication skills.
Professional phone etiquette, listening skill and comfortable dealing with high stress situations.
Ability to multitask, detail-oriented, highly organized, with excellent time management
Passion to provide best in class Customer Service.
Bilingual in English and Tagalog
Typing speed of 45+ WPM.
REFERENCES
Carlos Lorenzo - Manager at Burbank Medical Supply Inc. – 818-***-****
Pj Nassi – Owner of Burbank Medical Supply Inc. – 310-***-****
Princess Sijera - Worked as a team lead for Interglobe Technologies Inc. – 702-***-****
Katherine Caliuag - Was a Medical Retrieval Specialist at PPOC. – 626-***-****
Gertrude Velena Pecaoco M DDS - Dentist/Owner - GMP Dental Corp. – 818-***-****
Contact this candidate