Customer Service Care

OLUBUKOLA OLADEJO

Ballantyne, Charlotte NC *****, North Carolina

*********.*******@*****.***

+1-804-***-****

OBJECTIVE

To consistently create value through committed service, creativity, resilience, dedication and empathy.

EXPERIENCE

2021- 2022 Harris Teeter Charlotte NC, USA

Customer Service/Admin Role

• Inventory management

• Unit Administration Officer

• Account Payables and Account Receivables reporting.

• Product canvasing and customer liaison

• Prepared periodic reports and accounts of activities

• Attended to Internal and external parties enquiries and complaints 2020- 2021 Dockland Logistics LLC Houston TX, USA Office Manager- Executive Admin/Customer Services/Credit & Collections

• Planning Assistant on Sales & Collection- CEO Office

• Office Administration- Sales & Collection

• Sales & Credit Reporting and Management

• Credit and Collection Management

• Account Receivable Reporting, Aging Analysis & Bad Debt Management

• After Sales Services & Support for Corporate Accounts 2011- 2019 Syntax Pharmaceutical Limited Ibadan, Oyo State, Nigeria Executive Administration/Client Laison Executive- Sales & Account Receivables

• Planning Executive to the Vice President (Sales)

• Executive Administration and Planning

• Pharma Product Sales & Marketing- Corporate Clients

• After- Sales Services to Corporate Clients

• Credit and Collections Management

• Account Receivables Periodic Reporting

• High Net worth Clients liaison functions

• Customers/staff satisfactions and service optimization functions 2000- 2011 Trans International Bank Ibadan, Oyo State, Nigeria Client Service Executive-

• Client account management and service support

• Credit and Collection Management

• Aftersales support for clients

• Customer care and clients complaint follow- up and resolution

• Client Visitation and services feedback collations EDUCATION

2000- 2002 Ambrose Alli University, Ekpoma Edo State, Nigeria

Post Graduate Diploma (PGD)- Business Administration 1998- 2000 The Polytechnic, Ibadan Oyo State,

Nigeria

Bachelor/Higher National Diploma)- Banking & Finance TRAINING

2010 Customer Service and Client Satisfaction Training Houston, TX, USA Dockland Logistics LLC

2014 Team Building and Emotional Intelligence Course Ibadan, Oyo State, Nigeria Syntax Pharmaceuticals Limited

SKILLS

• Customer Relationship Management and Engagement skill

• Credit Management, Collection and Negotiation skills.

• Self- motivated with strong work ethics.

• Excellent written and Communication Skills.

• Skilled in the use of Microsoft office suite.

Contact this candidate