Lubjana Cuadari
Gender: Female Date of birth: **/03/1992
Email address: **************@*******.*** Phone number: +356-******** EDUCATION AND
TRAINING
[ 2012 – 2014 ] Business Management
European University of Tirana uet.edu.al
Address: Kompleksi Xhura, Rruga Xhanfize Keko, 1000, Tiranë, Albania WORK EXPERIENCE
[ 02/2022 – Current ] Human resources assistant
Bonnici Group
City: Burmarrad
Country: Malta
Main activities and responsibilities:
Assisting with the formulation and implementation of human resource policies and procedures
Preparing all paperwork needed for the submission of Work Permit for employees Advising and assisting employees with understanding human resource policies and procedures
Assisting with creating and posting job vacancies, receiving and reviewing job applications, schedule interviews and assessments. Administrating and processing new hire paperwork
Organizing training and coaching
Assisting with engagement and termination of employment using Job Plus portal. Monitoring contracts of employment especially in relation to the date of expiry of definite contracts.
Collecting time and attendance records, conducting salary surveys and assisting employees with payroll related questions.
Keeping updated records and files
[ 06/2018 – 05/2021 ] Office Administrator
Novaric
Country: Malta
Main activities and responsibilities:
Manage phone calls and correspondence (e-mail, letters, packages etc.) Create and update records and databases
Assisting HR on maintaining employee data and keeping updated accounts of all employment records.
Assisting in all paperwork needed for the submission of Work Permit for employees
Keeping track of employees performance and reviewing wages accordingly.
Assist with benefits enrollment of employees when eligible and cessation of benefits on termination of employment
input and track vacation and sick leave
Collect time and attendance records
Assist employees with payroll related questions
Keep updated records and files
[ 2016 – 2017 ] Office receptionist
Mr Clean,Lija
City: Lija
Country: Malta
Main activities and responsibilities:
Keeping front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greeting and welcoming guests
Answer questions and address complaints
Answering all incoming calls and redirecting them or keeping messages Receiveing letters, packages etc. and distributing them Preparing outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails
Keep updated records and files
[ 2014 – 2016 ] Call Centre Operator
Pro Marketing Albania
City: Tirana
Country: Albania
Main activities and responsibilities:
answer calls, emails and web chat enquiries from customers. make tele sales and market research calls to new and existing customers. deal with customer orders, card payments, enquiries and complaints. advise about products and services.
[ 2011 – 2014 ] Information clerk
Vodafone Albania
City: Tirana
Main activities and responsibilities:
Answering questions about a company’s products or services Processing orders and transactions
Handling customer complaints
Responding to customer reviews
DIGITAL SKILLS
My Digital Skills
Microsoft Word Microsoft Excel Social Media Outlook
English
LISTENING B2 READING B2 WRITING B2
SPOKEN INTERACTION B2
Italian
LISTENING B2 READING B2 WRITING A2
SPOKEN INTERACTION B1
Spanish
LISTENING B2 READING B2 WRITING A2
SPOKEN INTERACTION B2
Turkish
LISTENING B1 READING B1 WRITING A2
SPOKEN INTERACTION B1
Portuguese
LISTENING B1 READING B1 WRITING A2
SPOKEN INTERACTION A2
B
LANGUAGE SKILLS
Mother tongue(s): Albanian
Other language(s):
COMMUNICATION AND
INTERPERSONAL SKILLS
Communication skills
communication skills - verbal and written
conflict management
data management
judgment and decision making
problem solving
organizing and planning
attention to detail and accuracy
confidentiality and discretion
DRIVING LICENCE
Cars: