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Front Desk Call Centre

Location:
Malta, MT
Salary:
25.000
Posted:
September 11, 2022

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Resume:

Lubjana Cuadari

Gender: Female Date of birth: **/03/1992

Email address: **************@*******.*** Phone number: +356-******** EDUCATION AND

TRAINING

[ 2012 – 2014 ] Business Management

European University of Tirana uet.edu.al

Address: Kompleksi Xhura, Rruga Xhanfize Keko, 1000, Tiranë, Albania WORK EXPERIENCE

[ 02/2022 – Current ] Human resources assistant

Bonnici Group

City: Burmarrad

Country: Malta

Main activities and responsibilities:

Assisting with the formulation and implementation of human resource policies and procedures

Preparing all paperwork needed for the submission of Work Permit for employees Advising and assisting employees with understanding human resource policies and procedures

Assisting with creating and posting job vacancies, receiving and reviewing job applications, schedule interviews and assessments. Administrating and processing new hire paperwork

Organizing training and coaching

Assisting with engagement and termination of employment using Job Plus portal. Monitoring contracts of employment especially in relation to the date of expiry of definite contracts.

Collecting time and attendance records, conducting salary surveys and assisting employees with payroll related questions.

Keeping updated records and files

[ 06/2018 – 05/2021 ] Office Administrator

Novaric

Country: Malta

Main activities and responsibilities:

Manage phone calls and correspondence (e-mail, letters, packages etc.) Create and update records and databases

Assisting HR on maintaining employee data and keeping updated accounts of all employment records.

Assisting in all paperwork needed for the submission of Work Permit for employees

Keeping track of employees performance and reviewing wages accordingly.

Assist with benefits enrollment of employees when eligible and cessation of benefits on termination of employment

input and track vacation and sick leave

Collect time and attendance records

Assist employees with payroll related questions

Keep updated records and files

[ 2016 – 2017 ] Office receptionist

Mr Clean,Lija

City: Lija

Country: Malta

Main activities and responsibilities:

Keeping front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

Greeting and welcoming guests

Answer questions and address complaints

Answering all incoming calls and redirecting them or keeping messages Receiveing letters, packages etc. and distributing them Preparing outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails

Keep updated records and files

[ 2014 – 2016 ] Call Centre Operator

Pro Marketing Albania

City: Tirana

Country: Albania

Main activities and responsibilities:

answer calls, emails and web chat enquiries from customers. make tele sales and market research calls to new and existing customers. deal with customer orders, card payments, enquiries and complaints. advise about products and services.

[ 2011 – 2014 ] Information clerk

Vodafone Albania

City: Tirana

Main activities and responsibilities:

Answering questions about a company’s products or services Processing orders and transactions

Handling customer complaints

Responding to customer reviews

DIGITAL SKILLS

My Digital Skills

Microsoft Word Microsoft Excel Social Media Outlook

English

LISTENING B2 READING B2 WRITING B2

SPOKEN INTERACTION B2

Italian

LISTENING B2 READING B2 WRITING A2

SPOKEN INTERACTION B1

Spanish

LISTENING B2 READING B2 WRITING A2

SPOKEN INTERACTION B2

Turkish

LISTENING B1 READING B1 WRITING A2

SPOKEN INTERACTION B1

Portuguese

LISTENING B1 READING B1 WRITING A2

SPOKEN INTERACTION A2

B

LANGUAGE SKILLS

Mother tongue(s): Albanian

Other language(s):

COMMUNICATION AND

INTERPERSONAL SKILLS

Communication skills

communication skills - verbal and written

conflict management

data management

judgment and decision making

problem solving

organizing and planning

attention to detail and accuracy

confidentiality and discretion

DRIVING LICENCE

Cars:



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