Front Desk Customer Service

Christine Lozano's Resume

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Christine Lozano

***** ****** ***** *****, ** Paso, Texas, 79938, US • 915-***-**** • ************@******.***

[7] years of experience in general office procedures. Exceptional at drafting [Type] documents and keeping accurate organizational records. Polite and upbeat person with excellent telephone etiquette. Demonstrated ability to solve analytical problems and increase operational efficiency. Knowledgeable in the use of common office equipment and software. Communications

Supervision

Workflow Optimization

Forecasting and planning

Regulatory compliance

Process improvement

Performance assessments

Customer service

MS Office

Team management

Organization

High School - 2007

Coronado High School - El Paso, TX

Culinary Arts - Associate of Arts - 2009

EPCC - El Paso, TX

Kitchen Chef - November, 2019 to Present

Chavala"s Taco Pitstop food truck - El Paso, Texas Was in charge of scheduling and receiving food and beverage deliveries while staying within the food cost and budget. Inventoried food, ingredient, and supply stock to prepare and plan vendor orders. Reduced food costs [Number]% by using seasonal ingredients, setting standards for portion size and minimizing waste. Front Desk Assistant - May, 2004 to August, 2007

Express Car Titling 2 - El Paso, TX

Counted the cash in the register drawer at the start and end of each shift. Was in charge of a high-volume, multiple-call telephone switchboard. Collaborated to resolve issues and address customer concerns. Requested official identification and verified details, adhering to strict legal standards for underage sales for purchases. Greeted guests politely and gave them room keys as well as information on amenities and policies. Chef Instructor - June, 2008 to October, 2017

Hotel Paso Del Norte - El Paso, TX

Restocked newly delivered inventory in storage, the kitchen, and the food prep area. Was in charge of inventory management in order to achieve the desired gross profit margin. Checked on all tables to refill drinks and respond to requests at appropriate intervals. Knives, scales, wrappers, compactors, garbage disposals, pallet jacks, and hand trucks were all used safely. Was in charge of cleaning equipment and tools such as the dishwasher, hand washing stations, pot-scrubbing station, and trash compactor. Was in charge of an employee development program.

Kept up with current menu items, garnishes, ingredients, and preparation techniques. Was in charge of stocking, pricing, front-facing, and rotating merchandise. Created one-of-a-kind events and special promotions, such as the type of event, to boost sales. OSHA: HACCP

PROFESSIONAL SUMMARY

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