IVY LOPEZ MERCADO

Mobile Number: 090********

Current Address: Purok 7, Brgy. Luna, Ormoc City, Leyte, 6541

"My career is seeking a responsible job with an opportunity for professional challenges, solving problems in an effective/creative manner in a challenging position and enhancing my professional skills in a dynamic and fast paced workplace." PERSONAL DATA:

Age: 25

Date of Birth: July 12, 1996

Gender: Female

Civil Status: Single

Height: 5'0"

Weight: 50 kgs.

Nationality: Filipino

Religion: Roman Catholic

EDUCATION:

School/University: Visayas State University

Course: Bachelor of Secondary Education major in MAPEH Location: Visca, Baybay, Leyte

School Year: Undergraduate

High School: Dolores National High School

Location: Brgy. Dolores, Ormoc City

School Year: 2012 - 2013

Elementary: Dolores Elementary School

Location: Brgy. Dolores, Ormoc City

School Year: 2008 - 2009

WORK EXPERIENCE:

● Call Center Agent (inbound)

- Handle Phone Calls

- Provides support or redirects the call as needed.

- Set the standard of care that the customer expects from the company by: Greeting customers over the phone.

● March 13, 2017 - March 28, 2019

● Cebu City

● Convergys

● Customer Service Representative

- Interact with customers on behalf of the company.

- Provide information about the products and services, take orders, respond to the customer complaint, and process returns

● April 05, 2019 - January 26, 2022

● Ormoc City

● Globe Telecom Premium Dealer

SKILLS & ABILITIES:

Hardworking

Fast Learner

Flexible

Good Time Management

Computer Literate

Good in verbal and written communication

Organize

Resourceful

LANGUAGES SPOKEN:

Cebuano, Filipino, English

CHARACTER REFERENCES:

Hon. Norma U. Lord

Brgy. Chairman

Brgy. Luna, Ormoc City, Leyte, 6541

Nick Andrew Caingay

Assistant Manager

Brgy. Montebello, Kananga Leyte

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

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