Office Assistant Customer Service
Resume:
ShiNina D. Nelson
Battle Creek, MI 49014
(269)248-***-****
*************@*****.***
OBJECTIVE
Establishing a full-time position with a reputable company in a clerical capacity. I look forward to the opportunity to utilize my organizational and computer experience to further advance any company.
SUMMARY OF QUALIFICATIONS
Proficient in computer applications such as: Microsoft Word; Excel; Power Point; Illustrator; and Photo Shop Developed and designed a monthly newsletter for the IYC. Also, holding the abilities to type 50 wpm. Looking to obtain a position making the minimum of $10.00 an hour and travel time of 0-5 mi.
EXPERIENCE
Store Manager
Approved Cash, Battle Creek, Michigan
12/2004 to 1/6/2017
Provide customer service, solicit for new or renewed customer business, receive payments and post to customer accounts, maintain cash drawer accuracy and security, prepare and handle office deposits, prepare and process applications, perform collection activities on delinquent accounts by both written and telephone communications, assist with the development and training of all new personnel, and maintain compliance with company policies and procedures. Amongst many other responsibilities. During my employment, I was promoted from assistant manager to store manager.
Call Center Representative
Life Solutions
10/2014 to 12/2014
Provide customer service, transfer calls to outflow counselors who were able to further assist our clients, and keep record of our statistics per day and call.
Cashier
Sam's Club, Battle Creek, Michigan
06/2014 to 09/2014
The position of Sam’s Club cashier involves a number of entry-level job duties. Workers perform various customer service responsibilities, such as meeting and greeting customers and answering questions about products and services. Sam’s Club cashier jobs also require workers to operate casher registers. Ideal candidates for Sam’s Club cashiering jobs exude friendly, courteous, and motivated personalities. Employees in cashier jobs receive training for basic protocol and specific aspects of the job. Training generally takes place over the course of a week or so and involves both visual and verbal instruction. Sam's Club cashiers are also required to not only assist their members in ringing up their orders and completing their transactions. They are responsible for using their scripts and tools to gain interest in the members to upgrade their memberships to plus memberships if they already haven't, which offered them $10 for every $500 spent. Also, signing up for master cards which offer them back 5% on gas, 3% on dining and travel, and 1% on other purchases.
Cashier
K Mart, Battle Creek, Michigan
11/2013 to 04/2014
As a cashier, I was responsible for providing great customer service skills towards my customers. I greeted, assisted, and thanked the customer. I was also responsible for keeping my area organized and cleaned. We had quotas to meet as far as signing customers up for rewards cards, suggesting the sign up of sears credit cards, and suggestive selling replacement plans for their merchandise.
Assembly
Advantage Sintered Metals
05/12/2013-10/18/2013
At ASM, I was part of a team of assemblers who on a daily basis put together powered metal parts. We checked them to make sure they didn't have any defects and then packaged them for the quality inspectors.
Clerk
Federal Center, Battle Creek, MI
09/2011 to 09/2012
Locating inventory inside and outside of the building and making sure every item has paper work to be accounted for. Also, keeping an excel spreadsheet for accountable property records.
Crew
McDonalds, Battle Creek, MI
06/2008 to 09/2011
My employment with McDonald's corporation required me to be well organized and able to multi-task in a fast-paced environment. There I mobilized my skills to ensure great speed of service, quality customer service, and fast fresh food. Like other fast food restaurants my responsibilities also included accountability/cash and food preparation.
Clerical/Office Assistant
S.A.F.E. Place, Battle Creek, MI
09/2010 to 01/2011
Primary responsibilities include maintaining a database, typing, filing, answering phones, running errands, and other duties as assigned. I am responsible for keeping the volunteer schedules up-to-date as well as the participants.
Assembly/Production
Denso, Battle Creek, MI
11/2005 to 06/2006
As a line worker at Denso I provided skills of being able to work as a team player and able to keep up in a fast pace work place. There I worked with Automobile parts such as car radiators. I was responsible for checking the parts for inner leaks to make sure they weren't bad and then labeling them with the correct year to date stamp. That process just consisted of the core, after the check that's when we turned the core into a radiator on the line.
Crew and Breakfast Coordinator
Burger King, Battle Creek, MI
03/2004 to 05/2005
Responsibilities included training in areas of accountability/cash, food preparation and management. During my employment, I was promoted to Breakfast Coordinator which included additional responsibilities such as opening the restaurant. This meant verifying cash, planning and daily food preparation, plus coordination of employees.
Participant Mentor/Office Assistant
Community Inclusive Recreation, Battle Creek, MI
06/1999 to 10/2003
As a participant mentor, I worked with a variety of individuals from a diverse background. Skills needed for this job included; great communication and verbal skills. Responsible for supervising participants and volunteers. In the year 2000, I started working as an office assistant where my job included data entry, filing, organizing, answering/forwarding calls, computer skills were a must, and ensuring a FUN environment for everyone involved.
EDUCATION & TRAINING
Diploma, Graphic Design, Battle Creek Central High School, Battle Creek, MI
Associate’s Degree, Administrative Assistant, Kellogg Community College, Battle Creek, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
> Listed among the Who's Who Among American High School Students; An Honors Award
> President of the Integrated Youth Connection (IYC)
> Member of Battle Creek Centrals Marching Band
> Participated in Choir at Battle Creek Central
> Member of Community Inclusive Recreation Volunteer Group
> Volunteers with the Urban League of Battle Creek
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