Tony Sagastume

415-***-**** adsi4k@r.postjobfree.com Redwood City, CA

* ** *

— https://www.linkedin.com/in/tonysagastume/

• Drove retail sales and business development for all CA and AZ locations with Super Store format retail department store chain with total sales volume of $800 Million in annual revenue.

• Oversaw 3000+ employees & Senior Leadership while managing vendor relationships in the department store chain that sold products in technology, furniture, appliances, fashion & beauty for top name brand vendors such as: Apple, LG, Samsung, Whirlpool, Canon, Michael Kors, Burberry, and many more.

• Strategized & drove weekly board meetings to analyze and collaborate as a team for both Media Advertising with UniVision Tv to maximize sales.

• Allocating and managing inventory based on sales forecast corresponding with advertising campaigns.

• Designed effective courses with understandable concepts that were also informative and entertaining to keep associates on par with product knowledge to better serve our customers, which resulted in 21% comp. increases year to year as an average.

VICE PRESIDENT - SALES & OPERATIONS

CURACAO; LOS ANGELES, CA/ARIZONA — 2012-2016

Experience

• Leading and managing a team of developers and planners by securing excellence in total logistical operational performance by defined KPIs and P&Ls (ex. On time delivery, Equipment Utilization).

• Coaching and developing team to develop competency for company systems and tools while securing knowledge transfer amongst the team. And leading with the IKEA culture and values making it reality.

• Actively supporting the team in Daily Operations by being a part of the team and cooperating closely with internal and external stakeholders (ex. carriers, suppliers) to solve and prevent operational discrepancies/opportunities during delivery planning and execution.

• Responsible for developing and evaluating all new plans focusing on transport routes and delivery procedures and following up with the performance and then collaborating with all appropriate supply chain stakeholders.

• Securing compliance within the team regarding all work methods and their improvements based on global working methods of transport planning and delivery processes. EXECUTIVE VICE PRESIDENT - (MENS & WOMEN’S LUXURY APPAREL) SAN FRANCISCO BAY AREA —2016-2018

• Owned & Built the brand by positioning and messaging to market demographics that was supported by strategic research and marketing. Grew targeted web traffic across all channels and developed a retention strategy. which resulted in 12% increase in sales and change in the mix of clientele.

• Executed a strategy to direct to consumer retail & wholesale which created a revenue stream that balanced inventory allocation that maximized profit and controlled on hand inventory.

• Reconstructed and standardized position roles, HR policies/training, standard operating procedures which resulted in P/L profitability.

DIRECTOR OF OPERATIONS

IKEA GROUP; SAN FRANCISCO BAY AREA-2018-PRESENT

• Real Estate (opened 15 locations); Site Selection, build out, working thru contractors and city officials for licensing and permitting.

• Planned local events and promotions consistent with T-Mobile's marketing initiatives and branding via radio advertising.

• Built a team of Store Managers and equipped them with skills to recruit and train employees poised to deliver the best possible customer experience

• Facilitated regular meetings with Store Manager to discuss day-to-day operations, upcoming store events and promotions.

• Drove store performance thru "scorecards," tracking areas such as: operational compliance, team dynamics, store appearance, customer satisfaction, and a rolling list of improvement areas.

• Pinpointed performance gaps, addressed them with a sense of urgency, and escalated serious issues when appropriate.

• Inspired teams to deliver measurable results for the store's various business sectors. While leading a sales force that discovers customers' needs and delivers solutions to build Apple loyalty.

• Maintained Genius Bar technical support team by implementing procedures that created consistency to help maintain customers' trust in Apple and its products as well as an excellent experience to business customers by specializing their visit and their long term needs.

• Trained the trainers on how to support & teach customers how to get the most out of their Apple products.

• Built lines of business by selecting and developing a knowledgeable talent pool. In addition to team building, excitement was created around products, launches, programs, and initiatives.

• Responsible for upholding high standards regarding communication and confidentiality.

• Drove team to create customer experiences that enhance Apple loyalty, by delivering measurable results to help enrich customers' lives.

DISTRICT MANAGER IN TRAINING

BEST BUY; SAN FRANCISCO BAY AREA — 2003-2005

2 of 2

SKILLS—

Communication Skills

Flexibility & Adaptability

Critical Thinking

Coaching & Developing

SENIOR DISTRICT MANAGER- BRANDED SALES & STRATEGIES T-MOBILE; SAN FRANCISCO BAY AREA — 2010-2012

STORE LEADER (GM)

APPLE; SF BAY AREA (SAN FRANCISCO & SAN JOSE) — 2006-2010 SENIOR GENERAL MANAGER

BEST BUY; SAN FRANCISCO BAY AREA — 1996-2003

Contact this candidate