**** ****** **.

Orient, Ohio *****

Phone 614-***-****

E-mail adsi4d@r.postjobfree.com

Jennifer L. Robb

Objective

To obtain a position in the healthcare organization that allows me to bring my expertise of overseeing, training and supporting facility business office managers with emphasis on Days Sales Outstanding, Resident Trust, Medicaid Pending, Accounts Receivables and company Policy and Procedures.

Skills

Microsoft Applications

PCC

Medical Manager

Resident Funds Management Systems

Lotus Notes, First Class and Outlook Express E-Mails

Professional experience

May 2021 - April 2022 CommuniCare Company of Families

Regional Director of Finance

●Ensure compliance with company policies and procedures associated with admissions, billing, collection and other related administrative duties.

●Oversee facility Business Office Manager (BOM) activities to ensure timely, accurate, and complete billing.

●Perform detailed accounts receivable reviews with facility staff. Participate in other A/R meetings as needed.

●Assist in identification of obstacles to collection goals and help address them; recommend resources needed to achieve desired results.

●Assist Executive Director (ED)/BOM in developing plans to improve results.

●Monitor timeliness of closing activities; ensure timely close, including the coordination of additional resources to complete a close when necessary (i.e. missing staff, open positions).

●Review clearing accounts to ensure accurate month-end closing and continued smooth functioning of A/R processing.

●Review and approve write-offs prepared by BOM after approval by ED

●Supervise training of staff, including development of BOM. Assist and develop an annual training plan to improve knowledge and ability of assigned BOM's. Work with corporate staff to develop overall training program for company.

●Perform audit activities with respect to the following systems: Resident Trust Funds, Medicare regulatory requirements (ABN letters, cut letters, triple checks), Segregation of duties, Continued function of management processes (including pending meetings, collection blitz reviews)

September 2015 – May 2021 Guardian Elder Care

Regional Financial Services Consultant

●Support business office operations and revenue cycle of a TriState area with support to 19 facilities

●Emphasis on Bad Debt & Cash Collections with payer trends

●Oversee Medicaid Pending process and timely approvals

●Train and instruct BOM on collections and billing procedures

●Perform audits to ensure all P&P are followed and implemented

●Analyze and report monthly financial performance to leadership

● Support and assist in development of annual business plans

February 2013 – September 2015 Heartland Victorian Village Cols, Ohio Business Office Manager

●Responsible for patient meetings & payer verification & setups upon admission

●Ensures all Accounts Receivable responsibilities are meet and followed on a daily, weekly and monthly basis

●Maintains records of all account activity in collections notes

●Responsible for all Accounts Payable and Refunds

●Maintains Resident Fund Management of all residents with accounts

●Manages front Desk Receptionist and Accounts Payable staff

November 2008 - February 2012 Columbus HealthCare Center Cols, Ohio Business Office Manager

●Responsible for completion of census, cash flow summary, accounts receivable logs, ancillary charge logs and accrual

●Responsible for distribution and accounting of facility petty cash

●Maintain files and copies of all accounts payable

●Administer and reconcile resident trust accounts and petty cash

●Set up and maintain financial files for residents: billing, admission papers, state and Medicare reimbursement documents; coordinate and collect accounts receivable and past-due accounts

●Review payment policies and procedures with new admissions and their responsible parties

●On a daily basis: complete receipt records, post deposits, run cash receipts batch listings, research/prepare/post adjustments and take deposits to the bank

●Prepare billing for agencies, Medicare, veterans and other billing agents; prepare and submit corporate, Medicare and agency reports, ensure posting of ancillaries and perform month-end closings

●Responsible for the Assistant BOM and the Front Desk Receptionist

March 2008 – October 2008 Franklin Woods Nursing & Rehab Cols, Business Office Manager

●Set up and maintain financial files for residents: billing, admission papers, state and Medicare reimbursement documents; coordinate and collect accounts receivable and past-due accounts

●Review payment policies and procedures with new admissions and their responsible parties

●On a daily basis: complete receipt records, post deposits, run cash receipts batch listings, research/prepare/post adjustments, call in deposits and enter census into HPAS

●Administer and reconcile resident trust accounts and petty cash

●Prepare billing for agencies, Medicare, veterans and other billing agents; prepare and submit corporate, Medicare and agency reports, ensure posting of ancillaries and perform month-end closings

●Supervise and assist the Payroll Benefits Coordinator, A/P processor and other business office staff

June 2007 – March 2008 Ohio Health Revenue Cycle Dublin, Ohio

A/R Specialist

●Maintain all Accounts Receivables of all Ohio Managed Medicaid for all 3 hospital facilities

●Responsible for following up on denials and unpaid accounts

●Maintain a daily productivity of accounts worked

June 2000 – June 2007 Riverside Methodist Hospital Columbus, Ohio

Practice/Accounts Manager

●Maintain all Accounts Receivables with increased proven revenue of 70% in a given year

●Responsible for posting all payments, working all denials and appeals

●Responsible for insurance follow up on unpaid accounts which includes any credits or refunds that are due

●Responsible for weekly, monthly, quarterly and yearly financial reporting

●Main point of contact for all managed care insurance contracts and negotiations of fee schedules for providers

●Manage all billing of accounts to insurance companies by electronic filing or manual billing

●Review all coding and compliance of medical records on accounts billed

●Responsible for managing administrative duties

●Educated on HIPAA laws

January 1999 – June 2000 Mid-Ohio Radiology Dublin, Ohio

Billing Specialist

●Responsible for coding CPT and ICD-9 of all x-rays and ultra sounds

●Billing of the accounts to insurance companies and or patients

●Posting payments and denials of the insurance companies

●Working all follow up on unpaid accounts

January 1995 – January 1999 Columbus Health Prof. Columbus, Ohio

Billing Supervisor

●Responsible for coding audits and compliance on CPT and ICD-9 billing

●Responsible for all payment posting

●Responsible for all insurance primary and secondary billing

●Responsible for all front office associates

●Responsible for all accounts payables for the practice

●Responsible for insurance follow-up

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