Customer Service Administrative Assistant

Brandy McIntyre

**** ********* *****, ********, ** 21122 Phone

443-***-**** Email *******@*****.***

STRENGTHS AND SKILLS:

Ability to establish and maintain healthy working relationships and works cooperatively and effectively with coworkers

Treats changes/challenges and new situations as an opportunity for growth and learning

Excellent organizational skills – Able to prioritize work tasks and complete in a timely manner, great at time-management

Microsoft Office experience, skilled in ability to collect, organize, produce and analyze data

Strong communication skills, extensive experience in Customer Service in person and using complicated phone operation systems and maintains a positive attitude and professional demeanor

Proficient in learning and operating new system software as needed

Demonstrates honesty; excellent problem-solving skills and treats others with dignity, respect and equality

Reading and understanding medical claims and correspondence including EOBs, 1500 and claim appeals

PREVIOUS WORK EXPERIENCE

Mechanical Engineering & Construction Corp (Catonsville, MD): January 2022– April 2022 Receptionist/Administrative Assistant & Assist w/Fleet Management

General tasks relating to customer service including greeting clients/other personnel, answering all incoming calls for multiline phone systems and directing them to appropriate channels via Microsoft Teams and landline

Process all incoming and outgoing mail using various delivery services as needed

Maintain office supply orders and negotiate contract pricing

Assist with office maintenance and contact vendors for services needed including but not limited to repairs for building security, standard office equipment, landscaping contracts, and other services as needed

Maintain and update fleet record charts, maintain registrations and emissions as well as schedule all vehicles for GPS update and Dash Cam installations for over 70 vehicles

Assist with Accounts Payable using TimberScan and Sage300 including inputting, coding, mailing checks and verifying payments processed when requested

Assist with any required task as requested to the best of my ability for various departments and coworkers Mid-Atlantic Truck Sales (Pasadena, MD): November 2019 – January 2022 Administrative Assistant & Title Clerk

General tasks relating to customer service including greeting clients/other personnel

Handle payroll for employees, billing statements for vendors, calls for customers, as well as all incoming mail and packages and complete required tasks to maintain business as usual and smooth daily operations

Guarantee all building expenses are recorded, paid and processed as necessary to ensure business as usual

Assist with sales and marketing in all capacities from start to finish

Compose Buyer’s Orders, process tags & titling through Maryland MVA Remote Server, comply with requirements and regulations and submit legal and binding contract documents

Maintain records of sales through program files that reference customer information through QuickBooks Customer Manager, revenue & cost charting using Microsoft Excel, Quickbooks Accounting and Quickbooks Online, MD MVA Records and Contracts through organized filing and logging

Help with all tasks as needed and adapt to quickly to change in environment as well as learn quickly new skills and/or assignments, take on new tasks as needed/assigned to assist company and coworkers

Brandy McIntyre Phone 443-***-**** Email *******@*****.*** Pure Technologies a Xylem brand (Columbia, MD): November 2018 – November 2019 Receptionist/Administrative Assistant

General tasks relating to customer service including greeting clients/other personnel

Prioritize and schedule management-level calendars

Order and maintain office supplies within budget restrictions and based on inventory

Act as proposal coordinator for proposal team by ensuring all forms requiring original signatures are signed/notarized/sealed as needed

Collect all required documents from the proposal team, assembling proposals, and arranging for delivery to client prior to deadline

Assist with compiling contracts/bids and other important documents as well as binding or packaging them within requirements and/or guidelines necessary for consideration

Plan and implement logistics for internal/external events including but not limited to meetings and training group events; tracks and maintains designated conference and visitor rooms/offices schedules and availability for efficient use of company resources

Answer phones and direct calls to appropriate channels, and/or verifying callers needs/requests and transferring or taking and handling messages

Process incoming/outgoing communication and correspondence to ensure the proper distribution of information for multiple companies within the Xylem brand

Process all outgoing mail/packages using common shipping companies as required including time sensitive and personal materials i.e., credit cards, licensing, proposals, checks, etc.

Prepare payment requests and processes invoices for vendors

Maintain and organize expense reports for all employees

Guarantee all building expenses are recorded, paid, and processed as necessary to ensure business as usual

Responsible for daily data entry and maintenance for customer and billing accounts Ledo's Pizza and Pasta (Hanover, MD): April 2015 – August 2016 Restaurant Server and Cashier

Server for multiple parties consisting of taking orders correctly and entering them into the computer for fulfillment

Customer Service involving general tasks, answering questions, greeting customers, answering the phone, taking and entering orders, cash register/money handling and maintaining a clean and friendly work environment

National Association of Letter Carrier's Health Benefit Plan (Ashburn, VA): July 2011-April 2015

Confirmation of Benefits Analyst/Receptionist (July 2013 – April 2015)

Customer Service Representative responsible for confirming eligibility, verifying benefits & coverage including current satisfied balance towards deductible and/or out of pocket if applicable for inquiring members and providers

Working knowledge of HIPAA privacy laws and regulations to enable optimum member and provider support

Maintain a thorough understanding of benefits, policies, and medical claims in order to provide members and providers with effective support for inquiring and concerns

Greet all guests entering the building in a friendly and welcoming manner and directing them where they need to be efficiently; as well as signing them in and giving them the proper badge identification needed to be in the building

File Room/ Mailroom Clerk (July 2011 – July 2013)

Organize incoming correspondence to correct location within the company within a timely manner to ensure rapid communication between parties

Read and process EOBs, 1500, appeals, and all other correspondence

Upload and maintain records of all member correspondence Brandy McIntyre Phone 443-***-**** Email *******@*****.*** EDUCATION

2008 - 2010 Undergraduate Credits (Only) University of Baltimore, Baltimore, MD 2005 - 2008 A.A Degree Anne Arundel Community College, Arnold, MD 2001 - 2005 High School Diploma Old Mill Senior High, Millersville, MD

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