Banquet Server Customer Service
Resume:
Donna Lucas
****************@***.***
SUMMARY
I have over 20 years experience in the hospitality industry. I am knowledgeable in all aspects of food service & bartending . I have excelled in my chosen career due to an intense desire to succeed, coupled with an outgoing and open-minded nature with an emphasis on providing stellar guest service.
* Current Riverside County Food Handlers Card, TIPS Certified Lead Banquet Bartenter 2015 to Present
Ritz Calrlton, Rancho Mirage
Event Set up, Bartending special events, creating signature cocktails, I also bartend in The Edge fine dining and at the main bar as needed. I recieved the 5 Star Excellence award by the Ritz Carlton. Bar Manager/Lead Bartender - 2009 to 2014
Renaissance Hotel, Palm Springs
Event room set-ups, service, and maintenance of all banquet functions and banquet equipment, familiar with the latest in mixology, bar equipment, and sanitation standards, with a focus on maintaining an attractive bar. As a Bartender and a Server, I am devoted to providing efficient service and meaningful experiences to my guests.
On Call Bartender/ Banquet Server - 2006 to Present Spherion Staffing Agency, Palm Desert, CA
Full service Bartending, full setup of banquet halls, which include: setting up tables, unloading and loading equipment for entire banquet. I excel in the following areas: Food Running, Serving, Tray Passing, Buffet Setting, while working with prominent local caterers and large hotel special events.
Bartender/Food Captain - 2003 to 2013
Server on the Go Catering, Palm Springs, CA
Perform food/banquet captain duties; prepare entrees, assisting wherever possible. Coordinate the timing of each course to correspond with the dining pace of the guests; assist in the preparation and plating of meals; Respond quickly to guest requests in a friendly manner. Provide a professional image at all times through appearance and dress. Knowledge of the menu for each function served, and be able to explain the major ingredients and preparation methods for each item to be served, as well as full service bartending . I am the go to person for the client, and demonstrate full leadership skills.
General Manager / Senior Bartender - 2010 to 2010
Legends & Icons Sports Bar, Bermuda Dunes, CA
Directing the daily operations of the restaurant, maintaining fast, accurate service & positive guest relations, bartending, Assist Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. Recruit, interview, and hire employees and ensure employee safety. Coordinate catered events which include menu planning, food cost & control, staffing, event set up and tear down. Shift Manager - 2004 to 2010
Starbucks, Cathedral City, CA
Shift supervisor duties, which include preparing beverages, coordinating all food deliveries from vendors, general store operations, cost control, providing excellent customer service, supervise employees. Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills. Effective when working under pressure and manage time efficiently. Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations Vacaville High School 1981, California State University Sacramento 1984
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