Administrative Officer Engagement Specialist

RASHEED UMAR

***-***, ********** *****. *****: 431-***-****

Winnipeg, Manitoba R3T 6G6 Email: ************@*****.***

Administrative Officer with eight years of experience providing corporate support and office-based activities to encourage team and business efforts. Effectively interfaces between managers on operational and administrative support issues to achieve consensus. Provides support and assistance to colleagues to deliver quality service.

Self-motivated individual with creativity in solving long-standing deficiencies with unprecedented solutions. A fast-paced organizer of vast datasets known for effortless coordination of back-end specifics to help high-level operations run smoothly. An exceptional written and verbal communicator, known for concise language and thoughtful conveyance of information between proper channels.

WORK HISTORY:

CONSUMER ENGAGEMENT SPECIALIST

24-7intouch

Winnipeg, Manitoba. . JUNE, 2022 – CURRENT

Answering questions and engaging consumers about client- companies, products, services and complaints.

Data gathering, collection and analyzing of customer feedback amd engagements.

Developing and documentation of information gathered into a useful and helpful content to improve products and sevice efficiency.

Data research and analysis on a wide subjects to troubleshoot a plethora of customers complaints.

Verifying and evaluating of claims, requests vis –a- vis currrent market prices, and prevailing financial situations.

Coordinating and communicating with staffers and colleagues regularly and as necessary.

Staying professional at all times to guarantttee customer satisfaction.

SENIOR ADMINISTRATIVE OFFICER

CODE OF CONDUCT BUREAU

Ilorin, Nigeria. JANUARY,2019 – MARCH, 2022

Organised public sensitisation for clients and coordinated training for new staffers

Collaborated with key stakeholders to identify and deliver quality enhancements.

Represented company at external forums and committees for effective corporate communication and advocacy.

Categorised and securely processed sensitive documents with information of deeply personal nature and sensitivity.

Developed and maintained productive relationships with internal and external stakeholders to support increased business.

Wrote and prepared deliberate yet flexible agendas for company meetings.

Arranged business travel details for company executives on moment's notice.

Acted as backup for other Administrative Assistants by providing task support and adapting to individual needs.

Expertly organized logistics for functions both within and outside of organization.

Partnered with management to implement and monitor policies, procedures and recommend changes.

Provided administrative support to clients internally and supported needs for materials organization.

Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency.

Investigate and verified declared data from clients on behalf of the government of Nigeria.

ADMINISTRATIVE OFFICER’S

CODE OF CONDUCT BUREAU

Ilorin, Nigeria. JANUARY 2017- DECEMBER,2019

Managed files, data and records of clients and adhered to oath of secrecy to prevent breaches and data misuse.

Oversaw office inventory activities by requisitions, stocking and receiving of materials from the headquarters.

Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Prepared reports to assist superiors and management with key decision making and strategic operational planning.

Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.

Interpreted management directives to define and document administrative staff processes.

Scheduled appointments and meetings, organized materials and prepared rooms.

Collected forms, data, input records and protected the data gathered.

Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.

EDUCATION

Degree Institution date

MA Peace and Development University of Ilorin 2018

BSc Mass communication Ahmadu Bello University 2008

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