Support Specialist Electronic Technician

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Earl Lindsay

**********@*****.*** Cell: 352-***-**** Eustis, FL 32736

Network and Electronic Support Specialist

Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.

Member of a team that installs and trouble shoots routers and switches, and cables, horizontal and patch cables.

Member of a team that installs and trouble shoots computer OS’s, programs, and hardware.

Member of a team that trouble shoots computer programs issues, problems, and errors, when base image does not conform to need or accomplish the goals of the department.

Member of a team that configures, deploys, maintains, troubleshoots computer workstations, laptops, printers, mobile devices, smart stations, phones, and other computer peripherals and telecommunications equipment.

Member of a team that does MAC, (moves, adds, and changes). A team that regularly perform to changers in the network environment to keep up with adding new members, permanent and temporary swaps due to maintenance or construction of the college buildings or environment.

Member of a team that ghosts or images computer systems. Imaging to the newest ghost images to ensure that class rooms and network images are up to date on the latest requirements.

At the College help desk, I helped computer users by phone, remoting in to computers systems, email, or in-person by performing problem diagnosis, then fixing the software issue, or if hardware, ordered, or swap parts to bring the system up to standard operating status.

Provide one-on-one end-user training as needed; maintained hardware and software inventory database, maintenance, and reporting.

Member of a team that setting up and Troubleshooting Computers, Ip phones, switches, routers, cabling, access points, IP video camera, printers (stand alone and IP), smart stations, tablets, cell phones, scanners, projectors, etc. Troubleshooting network connectivity, computer hardware, computer software, printer issues, wireless devices, and audio-visual equipment.

Setting up domains, and local accounts.

Ghosting and reimaging with base image or special classroom specific images.

Terminated cable ends and punch downs on patch panels. Checked cables back to patch panels for connectivity using standard network tools.

Excellent Electronic trouble shooting skills on network or electronic equipment to board or component level. (Degree in Electronic Engineering Technology). Educational Support Specialist

• Teach, assist, or help with electronic, computer, and network classes with theory and labs.

• Adjunct teaching included electronic courses, ac/dc, solid state devices, digital devices, communications, microprocessors, networking classes, network +, A+, security +, Cisco Netacad curriculum, all with troubleshooting techniques. Certifications:

A+; Network+; Security+; CCNA; Cisco Certified Network Instructor (CCAI); Server+; CIW Security Professional; CIW Internetworking Professional; HTI 2 P a g e

Managed and Supervised students and assistants

Hired, trained, fired, evaluated, and disciplined lab assistants and students’ workers. Updated library assistants on changes to procedures, protocol, and applications. Scheduled and train lab assistant(s). Managed time sheets and pay forms. Modified and documented routines and assignments as appropriate to support the department and the school. Florida Notary Application Knowledge

• Microsoft office 2016 and office 365 (Word, Excel, PowerPoint, and Access); Quickbooks, Microsoft project, SSPS. Windows 10. Windows Sever 2008, Internet Explorer, Firefox, and Chrome. Node and CrossTec software, Smart stations, WebCt, Angel, Sakai, Canvas, Ghost, PeopleSoft, video editing, Graphic and photo editing. Knowledge of HTML and XHTML language and usage. Microsoft project management.

Additional Attributes:

• Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns. Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team,

• Electronic trouble shooting skills on equipment to board or component level.

• Degree in Electronic Engineering Technology has allowed me to fine tune my electronic and mechanical troubleshooting skills to either component or part level to evaluate, fix or modify various systems back to operating condition.

• Degree in Internet Technology has allowed me to fine tune my ability to measure and analysis network performance to ensure that all appropriate security measures, functionality, and availability are implemented. It has also allowed me to fine tune my ability to trouble shoot Widows OS and application residing on the OS. Experience in:

Customer service, ability to learn quickly, ability to work under pressure, Troubleshooting/problem- solving skills, adaptability, team work skills, interpersonal skills, and support experience. I have over 18 years’ experience with SCC in customer service (faculty, staff, and students), 18 with electronics and computers, and 18 with networking. Employment:

Seminole State College, Sanford Florida (Jan 2000-December 2018)

(Service or Help desk, adjunct)

Fortress Solutions, Leesburg Florida (March 2019-Present)

(Electronic technician)

Education

Excelsior College B.S. Electronics Engineering Technology Capella University M.S. Information Technology

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