Customer Service Data Entry
Resume:
Brianna Bowers
Actively looking for opportunities to utilize my skills as well as gain new ones
Richmond, VA 23234
*****.*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Courier/Delivery Driver
Richmond Times-Dispatch - Chester, VA
April 2022 to Present
Arrive at 1am Monday-Saturday/12am Sunday
Sort newspapers according to subscriptions on route Have bag for newspapers handy, double bag on rainy days Completed route in 3 hours after about a month and a half of practice. Route normally takes up to 5 hours. Contract is for a year, so no days off.
Interviewer
Dynata - Richmond, VA
October 2021 to Present
Read prompts verbatim to ensure that our clients get accurate feedback for their company. Postmates Delivery Driver
Postmates - Postmates/UberEats
December 2019 to Present
Log into app
Wait for order request
Drive to location safely and expeditiously
Put up customer's order
Check off order in app to notify customer that their order was picked up Safely drive to provided address by customer
Greet customers and follow postmates and the customer's request. Instacart driver
Instacart - Richmond, VA
January 2019 to Present
Log into app
Wait for order request
Drive to location safely and expeditiously
Put up customer's order
Check off order in app to notify customer that their order was picked up Safely drive to provided address by customer
Greet customers and follow postmates and the customer's request. UPS Package Handler - seasonal
UPS - Mechanicsville, VA
November 2020 to December 2022
Sort packages according to route and/or truck number Resorts
Help load trucks during twilight shift
Bag small sort
Commercial driving experience
RCA Rural Carrier Associate
USPS - Mechanicsville, VA
April 2019 to November 2020
Case mail
Organized truck according to sequence
Inspected truck
Safe driver
Patient with customers/understanding their needs and security Followed driving rules and regulations
Expert with time management
Scanned parcels when needed to update location and status Sorted parcels according to route
Became familiar with 20 routes rotating everyday
Customer Service Representative
U-Haul - Richmond, VA
August 2019 to February 2020
Drove commercial/box trucks for the company
Assemble trailers in vehicles for customers
Daily audits
Close cash register/Open cash register
Process contracts for storage units and vehicles
Conduct collection calls
Pick up/Drop off store products
Issue key cards for gate access
Process payments
Dispatch vehicles/inspect vehicles when returned/check oil and fluid levels Thoroughly clean vehicles
Property leasing contracts
Pharmacy Technician Assistant
CVS Health - North Chesterfield, VA
September 2019 to January 2020
Dispatch prescriptions to clients
Stock shelves in an orderly manner
Cashier
Pull outdated prescriptions
Lifeguard Manager
Parks and Recreation - Richmond, VA
June 2013 to November 2019
Responsibilities
Adhere to company regulations and standards to meet safety and sanitary standards Full surveillance of pool area monitoring the safety of patrons Conduct consistent work detail making sure pool area, hallways, and bathrooms were cleaned
Provided timely pH and chlorine readings
Respectfully greeted customers as they entered and departed the pool facility Provided CPR/AED or First Aid when needed
Managed six lifeguards
Skills Used
Excellent customer service
Ability to work within a team environment
Highly motivated
Ability to quickly learn new concepts and skills
Detail and task oriented
Ability to perform task that require prolonged standing, sitting and bending Patient ambassador
Sodexo - Richmond, VA
September 2018 to July 2019
Build patient's tray according to the guidelines
Sanitize silverware, plates and food containers before each serving. Assist patients with their concerns and questions, accommodating their stay. Made sure kitchen was cleaned and clear of debris for the next shift. Highly aware of any precautions needed to protect myself and the patient from any illness. Custodian Worker
Cleaning Business - Richmond, VA
July 2012 to November 2017
At Memorial Regional Hospital, I emptied trash cans and soiled linens bins and replaced them with fresh bags, dusted computer equipment and all counter tops, bathrooms, vents, sanitized sinks and paper towel dispensers, I refilled toilet paper holder, soap dispensers, and paper towel dispensers. I swept office cubicles, vacuumed lobbies and mopped floors.
Wireless Consultant
Sam's Club - Richmond, VA
October 2013 to November 2013
Responsibilities
Provide excellent customer service and greeted all members as they entered the store Made sure members knew about the latest offers and deals on merchandise Made sure kiosk area was cleaned and organized at all times Perform daily audits and inventory checks
Make sure phones and/ equipment is working properly before distributing Accomplishments
OSHA Trained
Skills Used
Excellent customer service
Professional telephone voice when handling calls
Detail oriented
Posses initiative
Cashier
Petsmart - Richmond, VA
October 2012 to June 2013
Responsibilities
Greeted customers as they entered and departed the store Made sure all registered areas were cleaned and neat Stocked merchandise to shelves
Run POS terminal
Provided excellent customer service assisting with any questions or concerns about the merchandise Skills Used
Excellent customer service
Professional phone etiquette
Wash associate
Carpool - Richmond, VA
September 2012 to October 2012
Responsibilities
Greet customers
provide excellent customer service
promote sales
clean interior and exterior of all vehicles
vacuum, wax, wipe vehicle windows inside and out, dry entire vehicle with microfiber cloths Accomplishments
promoted twice
utilize my customer service skills
Administrative Assistant/Receptionist
Department of Medical Assistance Services - Richmond, VA July 2011 to August 2011
Responsibilities
Interned for two divisions, Human Resources and Maternal Child Health Organized and accountable to complete any tasks before deadlines Professional phone etiquette
Strong writing skills and proper grammar usage for both written and email correspondence Ability to handle confidential paperwork properly
Possess strong initiative and able to complete tasks with little to no supervision Provided excellent customer service
Adhere to HIPAA
Handles inbound service calls from customers, while looking for referral opportunities for health services Answers customer questions within set standards of the Dept of Medical assistance Resolves problems and complaints customers may have pertaining to health services and insurance coverage concerns.
Education
Associate's degree in Business Administration
George Wythe High School - Richmond, VA
October 2010 to June 2012
Skills
• Adhere to company regulations and standards to meet safety and sanitary standards (10+ years)
• Data Entry (10+ years)
• Private home cleaner (10+ years)
• Driver (10+ years)
• Creative artist (10+ years)
• Customer Service (10+ years)
• Windows (10+ years)
• Customer Care (10+ years)
• Call Center (4 years)
• CSR (10+ years)
• Customer Support (10+ years)
• Collections (2 years)
• Cashiering (10+ years)
• Time Management (10+ years)
• Cash Handling (10+ years)
• Inventory (8 years)
• Word (10+ years)
• Typing (10+ years)
• Outlook (4 years)
• Microsoft Word (10+ years)
• Pharmacy Technician Experience (Less than 1 year)
• Guest Service (10+ years)
• Detail and task oriented (10+ years)
• 50 wpm (8 years)
• Communications (10+ years)
• Quickly learn new concepts and skills (10+ years)
• Microsoft Office (10+ years)
• Microsoft Powerpoint (10+ years)
• Microsoft Outlook (10+ years)
• Microsoft excel (10+ years)
• Able to physically work (sitting, bending, lifting, consistent moving etc. (10+ years)
• Can take initiative to complete task (10+ years)
• Work independently/teamwork (10+ years)
• Dispatch (8 years)
• Pharmacy
• Billing
• Car Wash
• Detailing
• Surveillance
• Phone Etiquette
• Lifeguard
• Custodial Experience
• Swimming
• Computer Skills
• Delivery Driver Experience
• Security
• Pool Maintenance
• Merchandising
• HIPAA
• Packaging
• Load & Unload
• Administrative Experience
• Leadership
• Sales
• Driving
• English
• Courier
• Warehouse Experience
• Commercial Driving
• Commercial Cleaning
• Freight Experience
• 4G/LTE
• Box Truck
• Property Leasing (1 year)
• Property Management
• Supervising experience
• Analysis skills
• Web design
• E-commerce
• Social media management
• Communication skills
• Cleaning
Certifications and Licenses
CPR/AED/FIRST AID
May 2019 to August 2021
Driver's License
January 2020 to January 2028
Pharmacy Technician Assistant
September 2019 to January 2020
HIPPA Certificate
Lifeguard Training
Pharmacy Intern License
Food Handler Certification
Non-CDL Class C
Assessments
Social Media Skills — Proficient
March 2019
Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Proficient
Social Media — Familiar
April 2019
Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Familiar
Customer Service Skills — Proficient
July 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer Focus & Orientation — Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Proficient
Receptionist — Proficient
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Verbal Communication — Highly Proficient
January 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Sales: Influence & Negotiation — Familiar
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Retail Skills: Shelf Stocking — Highly Proficient
February 2020
Receiving and storing merchandise or product.
Full results: Highly Proficient
Data Entry Clerk — Proficient
January 2020
Maintaining data integrity by detecting errors.
Full results: Proficient
Basic Computer Skills: PC — Familiar
January 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Scheduling — Proficient
February 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Verbal Communication — Familiar
June 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar
Verbal Communication — Familiar
March 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar
Attention to Detail — Proficient
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Work Style: Reliability — Expert
April 2020
Tendency to be dependable and come to work
Full results: Expert
Delivery Driver Fit — Proficient
April 2020
Measures the traits that are important for successful delivery drivers Full results: Proficient
Work Motivation — Highly Proficient
April 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Cleaner fit — Expert
September 2021
Measures the traits that are important for successful cleaners Full results: Expert
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Data entry: Accuracy — Proficient
September 2019
Entering data quickly and accurately
Full results: Proficient
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail — Proficient
May 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Basic attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse associate — Proficient
October 2019
Assesses the tendencies that are important for success in warehouse roles. Full results: Proficient
Sales fit — Proficient
January 2021
Measures the traits that are important for success in sales positions. Full results: Proficient
Customer focus & orientation — Proficient
March 2020
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Highly Proficient
January 2021
Applying customer service skills in a call center setting Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Scheduling — Proficient
January 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
•Reference
Valerie Harrison, hiring manager & supervisor
Otis Smith, pool supervisor
Contact this candidate