Brianna Bowers

Actively looking for opportunities to utilize my skills as well as gain new ones

Richmond, VA 23234

adshyp@r.postjobfree.com

+1-804-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Courier/Delivery Driver

Richmond Times-Dispatch - Chester, VA

April 2022 to Present

Arrive at 1am Monday-Saturday/12am Sunday

Sort newspapers according to subscriptions on route Have bag for newspapers handy, double bag on rainy days Completed route in 3 hours after about a month and a half of practice. Route normally takes up to 5 hours. Contract is for a year, so no days off.

Interviewer

Dynata - Richmond, VA

October 2021 to Present

Read prompts verbatim to ensure that our clients get accurate feedback for their company. Postmates Delivery Driver

Postmates - Postmates/UberEats

December 2019 to Present

Log into app

Wait for order request

Drive to location safely and expeditiously

Put up customer's order

Check off order in app to notify customer that their order was picked up Safely drive to provided address by customer

Greet customers and follow postmates and the customer's request. Instacart driver

Instacart - Richmond, VA

January 2019 to Present

Log into app

Wait for order request

Drive to location safely and expeditiously

Put up customer's order

Check off order in app to notify customer that their order was picked up Safely drive to provided address by customer

Greet customers and follow postmates and the customer's request. UPS Package Handler - seasonal

UPS - Mechanicsville, VA

November 2020 to December 2022

Sort packages according to route and/or truck number Resorts

Help load trucks during twilight shift

Bag small sort

Commercial driving experience

RCA Rural Carrier Associate

USPS - Mechanicsville, VA

April 2019 to November 2020

Case mail

Organized truck according to sequence

Inspected truck

Safe driver

Patient with customers/understanding their needs and security Followed driving rules and regulations

Expert with time management

Scanned parcels when needed to update location and status Sorted parcels according to route

Became familiar with 20 routes rotating everyday

Customer Service Representative

U-Haul - Richmond, VA

August 2019 to February 2020

Drove commercial/box trucks for the company

Assemble trailers in vehicles for customers

Daily audits

Close cash register/Open cash register

Process contracts for storage units and vehicles

Conduct collection calls

Pick up/Drop off store products

Issue key cards for gate access

Process payments

Dispatch vehicles/inspect vehicles when returned/check oil and fluid levels Thoroughly clean vehicles

Property leasing contracts

Pharmacy Technician Assistant

CVS Health - North Chesterfield, VA

September 2019 to January 2020

Dispatch prescriptions to clients

Stock shelves in an orderly manner

Cashier

Pull outdated prescriptions

Lifeguard Manager

Parks and Recreation - Richmond, VA

June 2013 to November 2019

Responsibilities

Adhere to company regulations and standards to meet safety and sanitary standards Full surveillance of pool area monitoring the safety of patrons Conduct consistent work detail making sure pool area, hallways, and bathrooms were cleaned

Provided timely pH and chlorine readings

Respectfully greeted customers as they entered and departed the pool facility Provided CPR/AED or First Aid when needed

Managed six lifeguards

Skills Used

Excellent customer service

Ability to work within a team environment

Highly motivated

Ability to quickly learn new concepts and skills

Detail and task oriented

Ability to perform task that require prolonged standing, sitting and bending Patient ambassador

Sodexo - Richmond, VA

September 2018 to July 2019

Build patient's tray according to the guidelines

Sanitize silverware, plates and food containers before each serving. Assist patients with their concerns and questions, accommodating their stay. Made sure kitchen was cleaned and clear of debris for the next shift. Highly aware of any precautions needed to protect myself and the patient from any illness. Custodian Worker

Cleaning Business - Richmond, VA

July 2012 to November 2017

At Memorial Regional Hospital, I emptied trash cans and soiled linens bins and replaced them with fresh bags, dusted computer equipment and all counter tops, bathrooms, vents, sanitized sinks and paper towel dispensers, I refilled toilet paper holder, soap dispensers, and paper towel dispensers. I swept office cubicles, vacuumed lobbies and mopped floors.

Wireless Consultant

Sam's Club - Richmond, VA

October 2013 to November 2013

Responsibilities

Provide excellent customer service and greeted all members as they entered the store Made sure members knew about the latest offers and deals on merchandise Made sure kiosk area was cleaned and organized at all times Perform daily audits and inventory checks

Make sure phones and/ equipment is working properly before distributing Accomplishments

OSHA Trained

Skills Used

Excellent customer service

Professional telephone voice when handling calls

Detail oriented

Posses initiative

Cashier

Petsmart - Richmond, VA

October 2012 to June 2013

Responsibilities

Greeted customers as they entered and departed the store Made sure all registered areas were cleaned and neat Stocked merchandise to shelves

Run POS terminal

Provided excellent customer service assisting with any questions or concerns about the merchandise Skills Used

Excellent customer service

Professional phone etiquette

Wash associate

Carpool - Richmond, VA

September 2012 to October 2012

Responsibilities

Greet customers

provide excellent customer service

promote sales

clean interior and exterior of all vehicles

vacuum, wax, wipe vehicle windows inside and out, dry entire vehicle with microfiber cloths Accomplishments

promoted twice

utilize my customer service skills

Administrative Assistant/Receptionist

Department of Medical Assistance Services - Richmond, VA July 2011 to August 2011

Responsibilities

Interned for two divisions, Human Resources and Maternal Child Health Organized and accountable to complete any tasks before deadlines Professional phone etiquette

Strong writing skills and proper grammar usage for both written and email correspondence Ability to handle confidential paperwork properly

Possess strong initiative and able to complete tasks with little to no supervision Provided excellent customer service

Adhere to HIPAA

Handles inbound service calls from customers, while looking for referral opportunities for health services Answers customer questions within set standards of the Dept of Medical assistance Resolves problems and complaints customers may have pertaining to health services and insurance coverage concerns.

Education

Associate's degree in Business Administration

George Wythe High School - Richmond, VA

October 2010 to June 2012

Skills

• Adhere to company regulations and standards to meet safety and sanitary standards (10+ years)

• Data Entry (10+ years)

• Private home cleaner (10+ years)

• Driver (10+ years)

• Creative artist (10+ years)

• Customer Service (10+ years)

• Windows (10+ years)

• Customer Care (10+ years)

• Call Center (4 years)

• CSR (10+ years)

• Customer Support (10+ years)

• Collections (2 years)

• Cashiering (10+ years)

• Time Management (10+ years)

• Cash Handling (10+ years)

• Inventory (8 years)

• Word (10+ years)

• Typing (10+ years)

• Outlook (4 years)

• Microsoft Word (10+ years)

• Pharmacy Technician Experience (Less than 1 year)

• Guest Service (10+ years)

• Detail and task oriented (10+ years)

• 50 wpm (8 years)

• Communications (10+ years)

• Quickly learn new concepts and skills (10+ years)

• Microsoft Office (10+ years)

• Microsoft Powerpoint (10+ years)

• Microsoft Outlook (10+ years)

• Microsoft excel (10+ years)

• Able to physically work (sitting, bending, lifting, consistent moving etc. (10+ years)

• Can take initiative to complete task (10+ years)

• Work independently/teamwork (10+ years)

• Dispatch (8 years)

• Pharmacy

• Billing

• Car Wash

• Detailing

• Surveillance

• Phone Etiquette

• Lifeguard

• Custodial Experience

• Swimming

• Computer Skills

• Delivery Driver Experience

• Security

• Pool Maintenance

• Merchandising

• HIPAA

• Packaging

• Load & Unload

• Administrative Experience

• Leadership

• Sales

• Driving

• English

• Courier

• Warehouse Experience

• Commercial Driving

• Commercial Cleaning

• Freight Experience

• 4G/LTE

• Box Truck

• Property Leasing (1 year)

• Property Management

• Supervising experience

• Analysis skills

• Web design

• E-commerce

• Social media management

• Communication skills

• Cleaning

Certifications and Licenses

CPR/AED/FIRST AID

May 2019 to August 2021

Driver's License

January 2020 to January 2028

Pharmacy Technician Assistant

September 2019 to January 2020

HIPPA Certificate

Lifeguard Training

Pharmacy Intern License

Food Handler Certification

Non-CDL Class C

Assessments

Social Media Skills — Proficient

March 2019

Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Proficient

Social Media — Familiar

April 2019

Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Familiar

Customer Service Skills — Proficient

July 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Customer Focus & Orientation — Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Proficient

Receptionist — Proficient

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Verbal Communication — Highly Proficient

January 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Sales: Influence & Negotiation — Familiar

January 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Familiar

Retail Skills: Shelf Stocking — Highly Proficient

February 2020

Receiving and storing merchandise or product.

Full results: Highly Proficient

Data Entry Clerk — Proficient

January 2020

Maintaining data integrity by detecting errors.

Full results: Proficient

Basic Computer Skills: PC — Familiar

January 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Familiar

Scheduling — Proficient

February 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Verbal Communication — Familiar

June 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar

Verbal Communication — Familiar

March 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar

Attention to Detail — Proficient

February 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Work Style: Reliability — Expert

April 2020

Tendency to be dependable and come to work

Full results: Expert

Delivery Driver Fit — Proficient

April 2020

Measures the traits that are important for successful delivery drivers Full results: Proficient

Work Motivation — Highly Proficient

April 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Cleaner fit — Expert

September 2021

Measures the traits that are important for successful cleaners Full results: Expert

Sales skills — Proficient

January 2021

Influencing and negotiating with customers

Full results: Proficient

Data entry: Accuracy — Proficient

September 2019

Entering data quickly and accurately

Full results: Proficient

Customer service — Proficient

January 2021

Identifying and resolving common customer issues

Full results: Proficient

Data entry: Attention to detail — Proficient

May 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Basic attention to detail — Proficient

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Warehouse associate — Proficient

October 2019

Assesses the tendencies that are important for success in warehouse roles. Full results: Proficient

Sales fit — Proficient

January 2021

Measures the traits that are important for success in sales positions. Full results: Proficient

Customer focus & orientation — Proficient

March 2020

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Highly Proficient

January 2021

Applying customer service skills in a call center setting Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

February 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Scheduling — Proficient

January 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

•Reference

Valerie Harrison, hiring manager & supervisor

804-***-****

Otis Smith, pool supervisor

804-***-****

Contact this candidate