Customer Service Data Entry

EBON’E ANDERSON

**** ******* ****** ** **********, Al 35235 · 205-***-****

**************@*****.***

Seeking to obtain a position with a professionally driven, well-respected organization by pursuing a challenging, responsible and rewarding career and applying my knowledge, expertise and skills, which will assist my career development and contribute effectively to my progress

EXPERIENCE

JANUARY 2018 – PRESENT

CUSTOMER SERVICE ASSOCIATE EXPERT, T-MOBILE

WORK IN A CALL CENTER TAKING INBOUND AND OUTBOUND CALLS.

ESTABLISH PAYMENT ARRANGEMENTS TO ASSIST WITH COLLECTING ON PAST DUE ACCOUNTS

OPEN NEW ACCOUNTS.

ASSIST CUSTOMER WITH DISPUTING ACCOUNT CHARGES.

FEBRUARY 2017- OCTOBER 2017

ACCOUNT REPRESENTATIVE, PRA GROUP

Work in a call center taking inbound and outbound calls.

Process payments for customer’s accounts.

Assist customers with disputing account balances.

Trace customer to new address using various software, credit reporting agencies.

Establish payment arrangements to assist with collecting on past due accounts.

OCTOBER 2014 – October 2016

SALES ASSOCIATE, COACH OUTLET

Provided great customer service while assisting customers with purchases.

Responsible for greeting customers and advising of current store promotions.

Assisted customers at the cash wrap with their Coach purchases.

Provided customers with details of current sale and clearance promotions.

Responsible for re-merchandising the new products and sale items weekly.

MAY 2013

CLAY CHALKVILLE HIGH SCHOOL

ADVANCED DIPLOMA

SKILLS

Excellent Customer Service

10-Key Data Entry

Microsoft Outlook

Account Collections

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