Training Manager Chaplain & Educator

Dr. STEVEN L. JORDAN Sr. B.A., B.S.W., M.Div., Ph.D., Ed.D

***** ****** *****, *****: 803-***-****

Iowa Colony, TX 77583 Email: **************@*****..***

Senior Chaplaincy Executive

Extensive pastoral and supervisory experience as an Army Chaplain serving as a command chaplain, senior pastor, healthcare chaplain, and Associate Chaplaincy Endorser with excellent communications, pastoral and administrative abilities. With emphasis on providing compassionate and respectful spiritual care and leadership to people of diverse cultures and faiths.

Skills and Abilities

Preaching, teaching, and training

Administer sacraments, weddings, memorials, grave site services, and funerals

Pastoral Care and Counseling

Bereavement and grief ministry

Spiritual Assessment

Supervision and management

Managing resources

Mentor and train chaplains

Coordinate religious support

Crisis Ministry Counseling

Collaborate with diverse teams to accomplish the mission,

Integrate spiritual care in interdisciplinary committees

Communicate with people of diverse faiths and beliefs

Coordinating conferences

Professional Experience

ARGOSY UNIVERSITY, Santa Anna, CA Jan 2008 – May 2015

Dean of Academic Affairs at The Art Institute of California-Orange County Jan 2014 – May 2015

Functioned as Chief Academic Officer, effectively directed all academic programs, Registrar’s Office, Library, Advising, and Academic Support Services, and efficiently oversaw approximately 175 staff members, 1700 students, and an executive management team comprising ten employees.

Increased enrollment, elevated graduation rates and accomplished student success through the overall effective direction, dexterity and development of instructional policies, programs, curriculum development, student persistence and completion, faculty development, personnel and facilities.

Oversaw successful development and operation of international education programs, ensured guidelines and procedures adhered to, and attained an A+ survey rating when dealing with all Student Affairs’ issues, all in a timely manner.

Achieved commendable audit ratings for exceptional performance while overseeing financial performance and fiscal management of the Education Department.

Provided strategic direction of the organization, resultant in 100% compliance with federal and state regulations, which included regional and programmatic accreditation.

Effectively increased the ratings of the Academic Affairs Department to commendable ratings having previously received none.

Expedited the accreditation of the American Culinary Federation for the culinary department in record time.

Established a culture of academic excellence, integrity and precision with all programs, ensured all policies and procedures of the organization adhered to, established community outreach programs, effective fund raising events which led to grants and heightened internship prospects, articulation agreements and a quality educational presence.

MICD Division Officer for Army Chaplaincy

Military/Institutional Chaplains Endorsing Agency Nov 1998-current

Church of God in Christ, Memphis, TN

Manage chaplains in the provision of spiritual care in their specialized settings. Interview applicants and references for consideration for ordination and endorsement.

Assess and certify ministry qualifications of prospects to serve as chaplains in the Army

Provide pastoral and administrative support to endorsed chaplains.

Mentor, counsel, and provide guidance to chaplains dealing with denominational, religious, and ministry practice issues in their ministry settings.

Provide pastoral leadership during annual chaplains conference. Conduct ministry functions as required. Advise the Executive Endorser on ministry concerns and requests of chaplains and prospects.

STRAYER UNIVERSITY, Washington, DC Nov 2007 – March 2013

Campus Dean - Washington DC “Flagship” Campus Dec 2011 – March 2013

Primary Learning and Operational Officer accountable for campus operation and academic quality. Coordinated operations, managed financial and retention requirements, and effectively resolved faculty, staff, and student concerns.

Successfully met and exceeded DOE’s and Accreditations concerns related to fair practices through the effective introduction of customer services process to Academic and Admission.

Implemented methods which enhanced metrics used to track Admissions activity, successfully improved retention and student engagement.

Recruited, evaluated, and supervised academic staff, developed and coordinated course schedules and ensured administrative compliance with academic policies, procedures and standards.

Expertly managed personnel, financial, student services, and overall administrative operations and facility management, with emphasis on academic administration, classroom management and academic quality, and ensured compliance with all federal regulations pertaining to the international programs.

Successfully implemented the Academic Success Program, now a model for the Region.

Cost-effectively maintained the schools profitability, increased the student population from 900 to 1200, efficiently met all criteria for re-accreditation process, and expertly managed new student recruitment activities to include overall campus enrollment and student retention initiatives.

Implemented stringent fiscal and budgetary management and effectively managed the business office and associated collection activities.

Successfully met and exceeded all graduation and placement metrics established by the University, improved student satisfaction and spearheaded a confident and competent management team.

STRAYER UNIVERSITY, Washington, DC Nov 2009 – Nov 2011

Campus Dean – Little Rock Campus

Exclusively selected from among 30 qualified Deans to manage Strayer’s largest campus location in Washington, D.C.

Effectively oversaw all campus operations, including academic, personnel, financial, business office, student services and, administrative affairs, ensured vision and goals of organization adhered to, and that all faculty, staff and student concerns dealt with in an effectual and timely manner.

Conducted routine audits, inspected records, employed qualified faculty, and developed and conducted local training for sites.

Managed and implemented training for four regional campus locations in Texas, Arkansas, Louisiana and Tennessee, and effectually administered the campus’s international program, safeguarded compliance with all federal protocols.

Recruited, appraised and administered academic staff.

Focused on academic administration, classroom management, and academic quality, ensured compliance with academic policies, procedures and standards, and developed and coordinated course schedules.

Implemented stringent fiscal management processes, maintained the organization’s profitability and effectively increased the student population from 0 – 400.

BROOK ARMY MEDICAL CENTER, San Antonio, TX Jun 2008 – Nov 2009

Deputy Chief, Department of Ministry and Pastoral Care

(U.S. Army Chaplain)

Provided pastoral leadership to staff and patients in a 150 bed medical center with over 1,000 employees, civilians, military, and 200,000 beneficiaries.

Supervised 4 staff chaplains, 2 contract priests, and 10 volunteers. Documented pastoral care interventions and spiritual care plans in the Essentris military health electronic system.

Increased patient satisfaction with daily pastoral care visits. Performed pastoral counseling to staff and patients. Utilized the HOPE and FICA Spiritual Assessment Tools

Collaborated with health care professionals, chaplains, and community clergy to maximize spiritual care. Evaluated and documented the performance of chaplains and civilian staff.

Collaborated with health care professionals, chaplains, and clergy to maximize spiritual care. Facilitated spirituality group on Mental Health Ward.

Performed pastoral counseling and crisis ministry to soldiers, staff, and families.

Conducted Protestant worship services, ordinances, and sacraments to meet the diverse spiritual needs of patients and staff.

Provided professional development and training to over 3,100 employees at a Regional Medical Center and the Army’s only Level One Trauma Center serving over 200,000 beneficiaries.

Delivered regional oversight for five military medical training facilities in Texas, Georgia, Hawaii, Washington State, and the Military District of Washington.

Effectively developed and implemented certification training, piloted audits and reviewed medical records and documentation, improved medical staffs with expertise from major medical centers, and provided regional coverage for any major medical transfers or operations.

Spearheaded direct supervision of five chaplains, and indirect oversight of ten Clinical Pastoral Education Chaplain Residents, four chaplain assistants, and four contract civilians and over 65 volunteers.

Managed, monitored and adjusted the organization’s overall annual budget of almost $650M while overseeing department’s annual operational budget of over $367,000.00.

Army Medical Center and Graduate School, San Antonio, TX Jun 2006-Jun 2008

Training Manager/Associate Dean – Department of Ministry and Pastoral Care

• Provided direct supervision of two professional staff members and indirect supervision of ten Unit Ministry Team members.

• Conducted regional training at domestic and overseas locations for 15 military hospitals and the staffs, to include current certification training, trauma and incident training, medical records and documentation reviews, and fiscal management.

• Provided daily oversight and staff responsibilities for all aspects (course execution, courseware implementation, and evaluation) of four Clinical Ministries Courses, four Post-graduate Professional Short Course Programs, and four Clinical Pastoral Education Courses that included completing a Doctorate of Ministry Degree program,from Erskine Theological Seminary.

• Manage the international program ensuring compliance with all federal

and international regulations.

• Ensured all courses were in compliance with Army and civilian accrediting agency standards while establishing and maintaining academic excellence and maximum return on invested capital.

• Managed, directed and developed plans for advanced training teams and project teams or other groups in accomplishing/producing projects/studies and conducting training and educational programs.

• Analyzed and evaluated on a quantitative/qualitative basis the effectiveness of line program operations in meeting established goals and objectives.

• Analyzed management information requirements.

• Developed strategic goals for process successes.

• Developed, analyzed, and evaluated new or modified program/management policies, regulations, goals, or objectives.

• Developed procedures and systems for assessing the fiscal effectiveness of programs and management processes. Oversees and manages fiscal and budgetary processes (P & L).

• Planned, developed and implemented policies to ensure program accountability to meet all the academic requirements to maintain state and federal academic accreditations, as well as profitability and fiscal requirements.

Chief, Department of Ministry and Pastoral Care Jun 2002- Jun 2006

Dewitt Army Community Hospital, Fort Belvoir, VA

• Performed supervision of multi-faith pastoral care volunteers, Eucharistic Ministers, and a Catholic Priest in a 365 bed medical center. Performed daily pastoral care visits to patients and new admits.

• Coordinated spiritual needs of Catholic patients and other diverse faith needs of patients. Performed pastoral counseling to patients and staff.

` Coordinated with community clergy/priests, and military chaplains to expand pastoral care to all patients. Maintained a list of community clergy to support the needs of patients.

• Set guidance for community clergy and volunteers to protect proselytizing of patients.

Established policy and procedures to ensure free exercise of religion for all patients. Documented pastoral care interventions and spiritual care plans in the Meditech Electronic System.

• Utilized the HOPE and FICA Spiritual Assessment Tools. Assessed the spiritual distress, religious, and emotional needs of patients during pastoral care visits.

• Advised and collaborated with interdisciplinary healthcare teams and incorporated spiritual care during Ethics and Cancer committees based upon the preferences and needs of patients and families. Performed timely compassionate ministry as on-call chaplain.

• Provided timely pastoral responses to patient requests, code blues, trauma, and other emergent situations. Intervened during crisis situations, palliative care, end of life ministry to patients, and provided bereavement support to families. Initiated and conducted pastoral care week services.

• Led spirituality group of Cancer survivors and long-term rehabilitative patients with chronic pain and discouragement.

• Conducted in-service to nursing staff on recognizing spiritual distress in patients and signs of compassion fatigue. Conducted ecumenical worship services to meet the diverse spiritual needs of staff and patients. Demonstrated knowledge of Joint Commission (JCAHO) requirements for chaplains and HIPPA regulations

.

FRANCHISE DOCTOR & STRATEGIC CONSULTING GROUP, INC., Woodbride, VA Jan 2000 – Dec 2013

President / CEO /Owner

(Management/ Leadership/ Franchise & Business Broker & Financial Consultant)

Oversaw company operations ensured production efficiency, quality, service, and cost-effective management of resources.

Developed and implemented a strategic plan to advance the organization’s mission and objectives and to promote revenue, profitability, and growth

Implemented marketing plans and achieved excellent brand identity, and participated in the community and with professional organizations to increase a broader local and regional recognition of the organization.

Provided franchise consulting and brokerage services and retained and motivated qualified potential franchises.

Reviewed activity reports and financial statements to determine progress and status in attaining objectives and revised objectives and plans in accordance with current conditions

Planned, developed, and implemented strategies for generating resources and/or revenues for the company.

U.S. Army Chaplain May 1987-Feb 2010

Various Army Installations

Performed pastoral leadership and religious support in a variety of positions and locations in the U.S. Army, including serving as Staff Chaplain, Department of Ministry at Walter Reed Army Community Hospital, Washington (1993-1995).

Performed pastoral care and crisis counseling to soldiers, patients, veterans, and retirees.

Performed spiritual assessment and pastoral ministry to soldiers and their family in hospitals and confinement facilities.

Conducted Protestant worship services as senior pastor to various congregations. Coordinated chapel and installation wide conferences.

Conducted sacraments, ordinances, funerals, weddings, memorials, hospital visits, crisis interventions, and pastoral counseling.

Performed religious support and spiritual leadership during Operation Iraqi Freedom.

Supervised and mentored junior chaplains. Managed and justified budget requirements. Coordinated religious support to soldiers, veterans, and retirees of diverse faiths.

Advised and briefed commanders on religious, ethical, moral, and quality of life matters of soldiers and their families.

Coordinated retreats, prayer breakfasts, and other religious support programs. Taught stress management and suicide prevention classes.

Education

Doctor of Education - Ed. D. (Post-Doctoral Studies)

Honor: Member of the Golden Key International Honor Society (GPA: 4.0):

Northcentral University, Prescott Valley, AZ: 2016

Doctor of Philosophy - Ph. D. (Human Services):

Honor: Summa Cum Laude (GPA: 3.9) Capella University, Minneapolis, MN: 2006

Ph. D. in Religious Studies: Columbia Pacific University, Columbia, DC: 1989

Master of Divinity M.DIV.: Pacific School of Religion, Berkley, CA: 1987

Bachelor of Arts (Social Work): San Francisco State University, San Francisco, CA: 1985

Bachelor of Liberal Arts (Teaching): San Francisco State University, San Francisco, CA: 1985

Online Instructor Training

Army Professional Education: Blackboard Vista January 2008

Strayer University: Blackboard June 2007

Ashford University: eCollege May 2007

Argosy University: eCollege February 2007

Certifications

Certified Dean: Strayer University Dean Certification Course, Atlanta, GA: 2010

Certified Executive Training Manager: TRADOC Senior Executive Training Manager Course - Hampton, VA: 2007

Certified Instructor: Army Medical Department Center and School (Graduate Program) - San Antonio, TX: 2006

Certified Instructor and Facilitator: Langevin Learning Services - Ottawa, ONK2E 7Z4 Canada: 2006

Completed Online Faculty Development Training Course: Ashford University - Clinton, IA: 2006

Completed Online Faculty Development Training Course: Strayer University - Washington, DC: 2006

Board Certification, Association of Professional Chaplains – Schaumburg, IL: 1996

Clinical Pastoral Education (4 Units) Walter Read Medical Center, Washington, DC: 1994

Golden Gate Theological Seminary - Certificate: (Area: Pastoral Counseling and Education): 1987

CHAPLAINCY CERTIFICATIONS

TRADOC Senior Executive Training Manager Course, Hampton, VA,

Status: Certified Executive Training Manager

Army Medical Department Center and School (Graduate Program); San Antonio, Texas, Status: Certified Instructor

Langevin Learning Services; Ottawa, ONK2E 7Z4 Canada, Status: Certified Training Manager

Langevin Learning Services; Ottawa, ONK2E 7Z4 Canada, Status: Certified Instructor and Facilitator

Association of Professional Chaplains (Formerly the College of Chaplains); Schaumburg, Illinois; Status: Board Certified Chaplain (BCC).

Association for Clinical Pastoral Education; Atlanta, Georgia; Status: Clinical Member;

http://www.acpe.edu/directory-mem/clinic_dir.htm

College of Pastoral Supervision and Psychotherapy, Inc.; New York, New York; Status: Certified Pastoral Counselor; http://www.cpsp.org

Mars and Venus Counseling Centers (Relationship and Marital Programs); Los Angeles, California; Status: Certified Facilitator and Licensed Counselor; http://mars-venus-counselors.com/html/Steven-Jordan.htm

Gottman Institute Inc., Marriage and Family Therapy; Seattle, Washington; Status: Trained Marital Counselor; http://www.gottman.com/clinicians06regs.htm

Academy of Mediators, Lexington MA; Status: Mediator Practitioner; http://www.mediate.com/mediator/details.cfm?clientid=3969

The Register of Addiction Specialist; Breining Institute, Orangevale, California; Status: Addiction Specialist; http://addiction-specialists.com/sj010800.htm

International Conference of Police Chaplains, Destin, Florida; Status: Certified Master Chaplain

International Critical Incident Stress Management Foundation, Ellicott City, Maryland; Status: Trained Advanced CISM Debriefer Traumatology

Who Moved My Cheese LLC, Status: Facilitator (Change/Transformation Specialist) www.WhoMovedMyCheese.com

Trust in the Workplace, Status: Certified Trust Facilitator

http://www.trustinworkplace.com/index.php?contentId=89 The framework of this program is the Reina Trust & Betrayal ModelTM.

PROFESSIONAL ORGANIZATIONS

College of Chaplains (Association of Professional Chaplains); Military Chaplains' Association; Association of Clinical Pastoral Education; Bereavement Services, RTS; Association of Professional Mediators; College of Pastoral Supervision & Psychotherapy, Inc.; American Association of Sociology; American Association of Christian Counselors; International Conference of Police Chaplains

Association for Clinical Pastoral Education; Atlanta, Georgia; Status: Clinical Member;

http://www.acpe.edu/directory-mem/clinic_dir.htm

College of Pastoral Supervision and Psychotherapy, Inc.; New York, New York; Status: Certified Pastoral Counselor; http://www.cpsp.org

Mars and Venus Counseling Centers (Relationship and Marital Programs); Los Angeles, California; Status: Certified Facilitator and Licensed Counselor; http://mars-venus-counselors.com/html/Steven-Jordan.htm

Gottman Institute Inc., Marriage and Family Therapy; Seattle, Washington; Status: Trained Marital Counselor; http://www.gottman.com/clinicians06regs.htm

Academy of Mediators, Lexington MA; Status: Mediator Practitioner; http://www.mediate.com/mediator/details.cfm?clientid=3969

The Register of Addiction Specialist; Breining Institute, Orangevale, California; Status: Addiction Specialist; http://addiction-specialists.com/sj010800.htm

International Conference of Police Chaplains, Destin, Florida; Status: Certified Master Chaplain

International Critical Incident Stress Management Foundation, Ellicott City, Maryland; Status: Trained Advanced CISM Debriefer Traumatology

Who Moved My Cheese LLC, Status: Facilitator (Change/Transformation Specialist) www.WhoMovedMyCheese.com

Trust in the Workplace, Status: Certified Trust Facilitator

http://www.trustinworkplace.com/index.php?contentId=89 The framework of this program is the Reina Trust & Betrayal ModelTM.

PROFESSIONAL ORGANIZATIONS

College of Chaplains (Association of Professional Chaplains); Military Chaplains' Association; Association of Clinical Pastoral Education; Bereavement Services, RTS; Association of Professional Mediators; College of Pastoral Supervision & Psychotherapy, Inc.; American Association of Sociology; American Association of Christian Counselors; International Conference of Police Chaplains

CHAPLAINCY PROFESSIONAL TRAINING (MILITARY EDUCATION)

Instructor Certification Training Course 2006

Chaplain Division Level Course 2004

CSS Pre-Command Course 2003

Chaplains’ CPE Advanced Program 1995

Family Advocacy Staff Training (Advanced) 1993

Family Advocacy Staff Training (Basic) 1993

Command & General Staff College 1993

Combined Arms Services and Staff School 1992

Chaplain Officer Advanced Course 1991

Alcohol and Drug Abuse Team Training 1988

Chaplain Officer Basic Phase III 1987

Chaplain Officer Basic Course 1985

Academic Awards and Highest Military Award & security Clearance Level

Irving Strayer Award for Excellence – (Strayer University’s Highest Award): 2012

Strayer University Award for Superior Performance in Class Management: 2010

US Army Legion of Merit Award for Excellence and 28 Years of Service: 2008

*Security Clearance Level: Top Secret SCI-TSCI.

Published Works

“The Effect Of Religious Preference And The Frequency Of Spirituality On The

Retention And Attrition Rates Among Injured Soldiers” - Dissertation.com: Jordan, S. - 2008

“The Sacred Driven Couple” - Bloomington, IN: Author House: Jordan, S. - 2004

“The Sacred Driven Couples' Workbook” - Bloomington, IN: Author House: Jordan, S. - 2004

“An Interpretative Analysis Of Black Theology, Feminist Theology, Liberation

Theology And Other Theological Interpretations, San Rafael, CA” -

Columbia Pacific University: Jordan, S. - 1989

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