Customer Service Representative

Geraldine Rigaud Baltimore Md *****

************@*****.***

EXPERIENCE

Walmart SuperCenter MD-Cashier/ Customer Service

December 2021-present

● Process approximately 250 to 300 sales transaction daily

● Resolve customer complaints, as needed

● Proactively offer to assist and work in other departments when needed

● Train new employees

● Collecting cash, credit transactions, refunds, cross sell products and introducing new products.

● Handle merchandise returns & exchanges. Track transactions on balance sheets

● Adding currency to the register terminals when needed

Verizon Wireless Corporate Headquarters Hanover,

MD-Fulfillment Coordinator

January 2005- July 2021

● Excellent customer service. Supported 10 to 15 Federal and small medium business agencies by providing comprehensive account support with an accuracy rate of 97% and a completion rate 98%

● Processed an average of 100 requests per month

● Worked closely with the sales personnel and provided detailed weekly reports twice a week for order statuses

● Worked with Finance on credit approvals and with Financial Services to assist with customers’ billing errors

● Kept detailed track reports of inventory for different products

● Administrative duties to oversee shipping and tracking

● Participated in ongoing training and mentoringship within the department

● Used relevant products, networking, hardware and mobile devices management

● Experienced in using a variety of operating systems

Verizon Wireless Corporate Headquarters Laurel,

MD-Customer Service Representative

December 2003-January 2005

● Handled 80 or more inbound calls per day and made outbound calls, as needed

● Worked on large projects monthly involving in-depth research and complex transactions

SKILLS

● Professional verbal and

written communication

skills

● Strong analytical,

problem solving and

organization skills

● Self motivated,

creative, flexible and

accountable

● Proficient in MS Word,

Excel, Google Docs

and Sheets

AWARDS

● Employee of the Month

● Certificate of

Appreciation for placing

the Customer First

LANGUAGES

● English

● French

● Assisted with loss prevention and processed new accounts

● Conducted account reviews during each customer interaction, addressing current concerns and providing suggestions to minimize future concerns

● Worked with Supervisors on 3 large scale projects to build process improvements within the department, to improve First Call Resolution by 3%, decrease repeat calls by 5% over a 6 month timeframe and to help improve call routing and call flow processes

● Reviewed customers billing and account reviews

Education

Queensborough Community College, Bayside, NY

Business Administration Certificate

September 1985-June 1987

Word Processing-MS Word, Excel and Powerpoint

SCS Business and Technical Institute, Queens, NY

July 1992-June 1993

Computer Processing Specialist

Elmont Memorial HS/ Sewanhaka Central HS

Standard Diploma/ Business Admin courses

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