Customer Service Representative
Resume:
Sheron Watts
CALL CENTER AGENT
Rock Hill, SC ***30
*************@*****.***
I have always been a quick learner, team player and multi task person and I enjoy learning new things I have over 10 years dispatch experience
I am enrolling in a foreign language class online
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative (on call service from my home) Always With You (private funeral home company) they relocacted out of state to take care of sick relative
March 2020 to July 2021
• I answered all incoming calls to assist love ones when they relative deceased
• setup arrangement for funeral along with list in newspaper
• dispatch workers(director) as needed
• verify life insurance policies of the decease and get coverage details
• arrange funeral details per family request
• order necessary sympathy flowers
• process bills as needed
•
Modular Specialist
Dollar Tree - Indian Land, SC
September 2018 to November 2018
Helped set up all merchandiser for a new store.
Customer Service Representative
Young America/ Thaxton Insurance - Lancaster, SC
August 2002 to November 2009
Assist customers and agents in the southwest area with auto insurance nevada, colorada, and new mexico. Also a claim processor under writing department Activation Specialist/ Retention
CCI Sprint Call Center - Charlotte, NC
February 1999 to October 2001
Helped with activation, up saled when needed, explained billing, home long distances, and other service upon request.
Retention, saved the customers for the company
Education
High school or equivalent in Accounting
Lancaster High School - Lancaster, SC
May 1977 to May 1980
Skills
• Customer Service
• Typing
• Bookkeeping
• Accounting
• Payroll
• Human resources
• QuickBooks
• Microsoft Excel
Assessments
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Completed
August 2021
Performing basic computer operations and troubleshooting common problems Full results: Completed
Retail customer service — Proficient
August 2021
Comprehending and responding to retail customer needs Full results: Proficient
Call center customer service — Completed
July 2021
Applying customer service skills in a call center setting Full results: Completed
Typing — Completed
August 2021
Transcribing text using a standard keyboard
Full results: Completed
Customer focus & orientation — Familiar
July 2021
Responding to customer situations with sensitivity Full results: Familiar
Cashier skills — Familiar
June 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar
Scheduling — Completed
August 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Basic computer skills — Completed
August 2021
Performing basic computer operations and troubleshooting common problems Full results: Completed
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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