ANGELA WEST

adshxh@r.postjobfree.com ~ 228-***-**** ~ Biloxi, MS 39532

Summary

Sensible Operations Specialist with a passion for business management, operations, and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities.

Skills

Critical Thinking & Creative Problem Resolution

Performance Evaluation and Monitoring

Originality and Creativity

Records Organization and Management

Microsoft Office

People Skills & Relationship Building

Conflict Resolution with a Friendly Positive Attitude

Flexible Schedule

Computer Skills

Reliable & Trustworthy

Planning & Organizational Skills

Customer Service

Schedule Management

Appointment Coordination

Database and Client Management Systems

Research and Analytical Skills

Computers and Technology

Verbal and Written Communication

Task Prioritization

Office Equipment Operation

Cash Deposit Preparation

Inventory Control

Advanced MS Office Suite Knowledge

Excel Spreadsheets

Workers' Compensation Knowledge

Back Office Operations

Recordkeeping and Bookkeeping

Business Writing

10-Key Proficiency

Accounting Support

Sensitive Material Handling & Data Confidentiality Protection

Microsoft Office Suite, Adobe Creative Suite

Multitasking and Time Management

Document and File Management

Meticulous Attention to Detail

Data Entry Documentation

Contract Review and Recommendations

Maintaining Compliance

Staff Management & Training

Policies and Procedures

Website Design & Graphic Design

Experience

Freelancer Self-employed, Biloxi, MS 10/2009 - Current

As a freelancer, I help others achieve their goals. I have not limited myself to one specific niche, as I love variety and believe every task is essential no matter how big or small.

Services:

Computer, Internet, and IT: computer/network set up, troubleshooting, and computer maintenance.

Website design and overhauls

Internet research

Business services: administrative services, proofreading and editing legal documents, creating fillable pdf forms, logo and signage, handbooks and manuals, database setup and management, collections and skiptracing, decorating and organizing office spaces, inventory management, event planning

Personal assistant services: shopping, internet research and comparison report, childcare, event planning, organizing services, life coach and consulting, landscaping and clean up

Cleaning services: motorcycle and automobile detailing, residential deep cleaning, post construction cleaning, turnkey and move out cleaning,

Created e-vites and online promotions for an Artist in Los Angeles,

Providing the best customer service with the goal of helping others achieve goals.

Transport Specialist Butch Oustalet Ford, Gulfport, MS 01/2020 - 08/2022

This was an intermittent job of transporting fleet vehicles to and from dealerships and/or vendors on an as needed basis. I have delivered vehicles to Arkansas, Florida, and Texas.

Angela M. West Page 2

Logistics Specialist FEMA, Reno, NV 08/2020 - 04/2022

Deployed to Reno, NV from January 25, 2021, until April 2021 to assist the COVID-19 vaccination sites in data entry. Input medical information into a database and scheduled follow up appointments.

Admin Assistant/Title Clerk LRL Equipment LLC, Long Beach, MS 05/2017 - 02/2019

Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.

Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales. Investigated and solved accuracy issues on titles, odometer readings and power of attorney.

Collected purchase funds and verified confirmed lienholder payoff before processing title.

Posted and tracked titling transactions and completed month-end accounting reports.

Attended MARVIN training session conducted by state licensing agencies and continually researched in-state and out-of-state title regulations.

Maintained regular communications with clients to discuss and resolve issues.

Analyzed chain of title and prepared reports outlining title-related matters.

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Tracked and submitted employee timesheets to prepare for payroll processing.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Operations Manager Dalton Management, LLC, Gulfport, MS 09/2014 - 06/2015

Managed scheduling, training, and inventory control.

Implemented policies and standard operating procedures and managed quality, customer service and organization.

Planned delivery routing, team workflows and promotional initiatives.

Tracked and replenished inventory to maintain par levels.

Identified areas of deficiency and performed root-cause analysis to solve problems.

Responded to information requests from superiors, providing specific documentation.

Controlled departmental facilities use and approved requests for repairs or improvements.

Analyzed and controlled materials, supplies and equipment operational expenses.

Enforced federal, state, local and company rules for safety and operations.

Addressed customer concerns with suitable solutions.

Motivated and evaluated personnel for performance improvement and goal achievement.

President/Owner/Operations Manager A & R Cycles Inc, Saucier, MS 05/2010 - 05/2013

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

Devised business and marketing plans and prepared monthly financial reports.

Set pricing structures according to market analytics and emerging trends.

Led startup and creation of operational procedures and workflow planning.

Supervised performance of workers with goals of improving productivity, efficiency, and cost savings.

Enhanced operational performance by developing effective strategies, systems, and procedures.

Analyzed client business needs and assisted in determining appropriate resources and strategies.

Hosted events to boost brand awareness and increase community engagement.

Education and Training

Collins High School, Collins, MS High School Diploma 05/1994

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